Did you know that this hotel admits to frequently losing guests on their booking system. They lost us - and then decided that we were illegally in the 2 bedroom suite. At 9.30pm security entered my 8 year old nephew's room and tried to evict him (he was asleep at the time). They then tried to evict the baby sitter. When she explained that we were eating downstairs in the bar, they then tried to evict my 3 and 5 year old children by entering the other bedroom door. If this is not bad enough, they did not tell us THAT A LONE MALE SECURITY GUARD HAD ENTERED THE BEDROOM 9.30PM to do this. Just imagine if you had gone to bed after a hard day skiing and woken up to find a stranger in your bedroom! Then imagine how we feel, knowing this happend to our young children. When we reported this to the hotel management, they wasted our time on internal proceedures. Finally they had offered us $200 CAD in Fairmont vouchers. We spent nearly $5000 CAD, so this is nothing but an insult, particularly as they did not activate the Presidants Club vouchers with a value of over $700CAD. Terrible hotel, terrible attitude. We left a day early (we planned to extend by 10 days) - even leaving took nearly 2 hours and they lost one ski helmet. A disaster. The Four Seasons was simply fabulous - I highly recommend booking there instead.
- Official Description (provided by the hotel):
- Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more less
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- Also Known As:
- Fairmont Chateau Whistler Hotel Whistler
- Fairmont Whistler
- Whistler Fairmont