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“Room not worth the upgrade, but the pool was awesome!”

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Fairmont Chateau Whistler Resort
Ranked #6 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersGold level
Canada
Level 6 Contributor
85 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Room not worth the upgrade, but the pool was awesome!”
Reviewed October 4, 2009

We stayed for a weekend in late September, celebrating my husbands birthday. The hotel is massive, the hallways are a maze and the decor heavy and repetitive... so, not exactly charming or cozy. We upgraded to a king room that promised "spectacular views," what we got was a view of some beautiful trees, which we could not see past. The best part of this place, which we took full advantage of was the pool and fitness area, which features outdoor jacuzzis, a sauna and steam rooms, and an indoor/outdoor pool... with the above mentioned spectacular views.

Otherwise, the room was large, the bathroom had both a shower and tub, the pillows and duvet were down and the staff very obliging. But, if you're looking for a little more character and intimacy, try something smaller... I'm not sure though if such places exist in Whistler.

  • Stayed September 2009, traveled as a couple
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Helpful?
Thank Juli Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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UK
Level 4 Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 25, 2009

It really lived up to expectation!
We treated ourselves to the Gold Floor in a standard room and wasn’t disappointed. In fact nothing really disappointed us about this hotel it’s in a perfect location (love to come back for the ski season). The room was lovely (not the biggest but we booked the smallest!) very comfortable bed, lovely ‘real’ gas fire, windows that open to let that fresh mountain air in, large bathroom, twin sinks, separate whirlpool bath and shower. It had everything you needed and more and they did a wonderful job of keeping us tidy. In fact that’s the one thing that really really stands out every employee made us feel welcome, everyone smiled, everyone said good morning – not one member of staff had a grumpy moment. Pay the extra go GOLD!
Good outdoor pool area, sauna’s, steam room and Jacuzzi – which was all free to use.

  • Stayed September 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Time4aRoadTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2009

We stayed at the Whistler BC Fairmont for three nights. The hotel has an ideal location, slope-side at the base in Blackcomb (Upper Village). There are three things I think one should know before staying at the Fairmont. First, our bed was horribly uncomfortable. The bed was so bad that if we hadn’t pre-paid for all three nights we would have checked out after the first. I’ve been camping and slept on a riverbed of rocks only to wake up more rested than I did sleeping on the mattress here. The second thing you should know is that they allow dogs. At first it seemed nice, perhaps even cute to see so many dogs, but being crammed in an elevator with several people is one thing, being crammed in an elevator with several people and a wet (rainy weekend) St. Bernard is not fun. There were not just a few dogs; there were lots of dogs. Not just small little lap dogs either - Golden Retrievers, Poodles, German Sheppards, Pekinese, Beagles and many others. If you love dogs, this is the place to come and see them. Now don’t get me wrong; I actually do love dogs, but I also like not being woken up by a dog‘s bark early in the morning. Even though my room was very clean, I have to wonder about the cleanliness of having so many dogs in a hotel. The final thing one should know is that this is a family hotel. There are lots of kids in the pool, in the lobby, at the restaurants, etc. This makes sense because just outside the hotels doors at the base of Blackcomb is the children’s activity center. There are lots of things for small kids to do including pony rides, children’s rock climbing wall, go-karts, small ropes course and much more. Again now, please don’t get me wrong - I like kids, but if you are looking for a quiet romantic getaway I’d probably try somewhere else with less barking and kids yelling or babies crying and, most importantly, somewhere with a big comfortable bed. So to be fair, there were many good things about the hotel, including a ski/bike valet that takes care of your equipment after a day of play. As I said before, it is right at the chairlifts. The grounds and patio of the hotel are very nice and The Mallard Bar in the hotel lobby area is very nice and roomy with lots of comfortable couches and chairs to hang out on. The Wildflower Restaurant in the hotel had very good food - my only complaint there is that the coffee was not very good, which was odd because everything else was delicious. The staff of the hotel was great. Everyone was very friendly and helpful. If you are looking to be very close to shopping and lots of restaurants and nightlife you will want to stay in the Whistler Village. Blackcomb (Upper Village) has a few shops and restaurants, but the majority is over in Whistler which is about a 12 minute walk, or short shuttle ride away. Other notes, the room we had was on the 8th floor facing the mountain. Very nice views of the ski slopes and you could see the new Peak to Peak Gondola, which is a must ride if the weather is nice. Our room was small but nice. We had dinner at La Rua one night and that was excellent both food wise and service. Araxi in Whistler Village is also great but a little on the high side price wise (but well worth it). We also ate at Ciao Thyme for breakfast and it was ok, nothing great but nothing bad to report either. There is a very nice Farmer’s Market on Sundays just outside the hotel (summer and fall), that is worth checking out as well. One last note, when checking out we did mention the horrible bed to the front desk but they did not seem to care.

  • Stayed September 2009, traveled as a couple
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Helpful?
1 Thank northwestjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 5 Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 14, 2009

For the grand splurge it would be hard to beat a suite on the Gold Floor of the Fairmont Chateau Whistler. Every little luxury was thought of from a welcoming letter, gorgeous wine, 6 different cheeses, beautiful linens, soft music, 2 fireplaces (one in the bedroom, one in the sitting room) not one but two balconies, a dream bathroom with russet marble floor, gold jets in the tub, 5 shower heads, tv for viewing in the tub, masses of thick white towels, bath salts, lotions and potions, a separate powder room and make- up area. In short, just perfection. Every staff member was courteous and friendly, very professional, very welcoming. A stay on the Gold floor includes the use of a large and cozy dining- drawing room for a lavish breakfast, tea time and happy hour or just hanging about reading. This is a beautiful hotel and I was fortunate enough to visit for 2 memorable nights and play golf at the Fairmont Golf Course high in the mountains of Whistler.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Level 6 Contributor
198 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed August 26, 2009

in all of whistler that is.
as for the hotel, it was lovely. like an earlier contributor, we also stayed on the 20th anniversary sale and had it not been for the stellar bargain, our room itself would not have impressed. the window seat and view from the 8th floor were fantastic though and that would have been worth the usual rate.
in the mornings, when the sliding doors were open in the fitness center, the fresh air made the workouts even more invigorating.
the location was perfect. even though the business center was closed during our 4-day stay, the front staff gave us access when we asked.

Stayed July 2009, traveled as a couple
Helpful?
Thank vegetarian-girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2009

We stayed here for our honeymoon in ealry April! When we got to the hotel, we upgraded to the "gold level". I'm not sure that we needed to gold level or that it provided anymore for us than what the other rooms/floors provided. However, we did have UNLIMITED drinks, snacks, ice, and conceire service. The breakfast was nice and saved us from finding breakfest every morning at other places. We were able to eat and hit the slopes by 7 a.m. which were right out the back door of the hotel!!! We were very pleased with everything at this hotel. However, the cost of things are outragous!!! We ate at the Wildflower (hotel rest.) and our ticket was nearly $75.00 for a sandwhich, soup and pork chop! Whistler was beautiful and we were glad we stay outside the Village...WHISTLER WAS AMAZING!!!

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 19, 2009

Got a suite for 3 nights with the wife, my 8 yr old and my 1 yr old.

Pros -
1. I liked being 5 minutes away from the main village.
2. Had a great meal at La Rua across the way with just the Mrs. Caramba! was good with the kids. Friendly waiters.
3. The pool area is big and lots of amenities. You can get there via the 3rd floor to avoid lobby if you like. It's nice at night in the hot tubs. I think they are all different temperatures.
4. The gold lounge on the 8th floor. I think booze is free most of the time except weekends? Good free breakfast. They didn't seem to check ID or anything upon walking in.
5. The kids playzone nearby.
6. The golf course Big Sky in nearby Pemberton is worth checking out.

Cons -

1. Wife said her facial experience at the spa wasn't great.
2. The Keg restaurant - food was uninspired. (salmon dish)
3. The suites are small. It's a shame they did not blow out the 2nd unnecessary closet to make more room. Also, the TV looks from the 80s. LCDs are only $500 now!
4. $32 a night parking!

I would go again.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chasman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Whistler Resort

Property: Fairmont Chateau Whistler Resort
Address: 4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Whistler
#2 Ski-In / Ski-Out Hotel in Whistler
#3 Family Hotel in Whistler
#4 Spa Hotel in Whistler
#4 Top resorts Hotel in Whistler
#5 Luxury Hotel in Whistler
#8 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Chateau Whistler Resort 4.5*
Number of rooms: 539
Official Description (provided by the hotel):
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more   less 
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Also Known As:
Fairmont Chateau Whistler Hotel Whistler
Fairmont Whistler
Whistler Fairmont

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