We have stayed in Whistler several times and try to make it an annual trip for our anniversary. We have stayed at the pan pacific mountain side as well as the Four Seasons Whistler. I had read reviews before booking and due to lack of availability at the Four Seasons, I chose the fairmont chateau.
The lobby is beautiful and checking in as a Fairmont Presidents Club member was a breeze. Although the desk clerk was not the friendliest we have ever had, she made check in very easy. The room we chose was a Junior valley view suite. We were not impressed with the view of the driveway into the resort. As this room was supposed to be an upgrade from the regular junior suite, We thought the view would've been more substantial. There was a lovely welcome note as the concierge had asked prior to our arrival if it was a special occasion.
After that the hotel fell short in my books. We wanted to have a quick lunch, and seeing as there was only one restaurant open for lunch in the hotel, we didn't have a lot of choice. We ordered a couple of appys which took almost an hour to get. The server was understanding and gave us our drinks for free, but at a 4 star resort, my thoughts were the service should've been better.
Now, my comparison of this hotel is with the Four Seasons Whistler. Rooms are of similar price, the location is almost side by side, but the Four Seasons is definitely the easy choice in my books. We were very disappointed in the car service that the fairmont offers. Most locations seem to be very open to driving Fairmont Presidents Clubs members anywhere in a reasonable distance, in a nice BMW. When we asked about the car service at the front desk, she told us there was no such thing offered. So then we asked the bell man, and he assured us that yes, there was a car service that would drive us into the village. We used the service once which was nice, but when we needed a ride to a local spa, or to the float plane (both a $15 cab away) we were told that there was no shuttle for those locations. After spending nearly $40 - $50 in cabs, the easy choice is the Four Seasons which offered a car service that was much more flexible, friendly, and easy going. The cost of Cabs that you will need to take staying at the fairmont should make any other hotel an easy decision. When I asked why the bell man couldn't take us in a standing BMW with Fairmont decals on it, we were told that if they used it they would have to wash it at the end of the night which was too much work. This really solidified my opinion that the Four Seasons Whistler is a much much better choice when visiting whistler. We were let down by the Fairmont and will be choosing the Four Seasons over this hotel anytime we visit.
- Official Description (provided by the hotel):
- Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more less
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- Also Known As:
- Fairmont Chateau Whistler Hotel Whistler
- Fairmont Whistler
- Whistler Fairmont