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“Warm, comfortable, accessible and great service.” 4 of 5 bubbles
Review of Fairmont Chateau Whistler Resort

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Fairmont Chateau Whistler Resort
Ranked #6 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Warm, comfortable, accessible and great service.”
4 of 5 bubbles Reviewed February 15, 2013

Very nice stay at the Fairmont. Would recommend to couples, groups, family or solo travellers. Located in Whistler/Blackcombs upper village - it is comfortably removed from the 'main' village/promenade by a 5-10 min. walk. There is plenty to do at the hotel and nearby shops / stores / eateries however.
More importantly, you are at the BASE of Blackcomb.

What made the biggest impression on me was the high and consistent level of service. They have ski/snowboard valet at end of day and is very simply tied into the Whistler/Blackcomb rental centre. - At the end of day, it takes about 10 seconds to go and give your room # and board/skis to customer service, and same with pickup.

Fine art and clothing, as well as restaurant selection are great. The hotel lounge/bar had great live music and inviting atmosphere. The spa was great and the pool / hot tubs / sauna were all clean and enjoyable. Beds were extremely comfortable as well.

Get the Edge Pass to streamline your visit.

Room Tip: Great view mountain side.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,148 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (628)
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London
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

Our second year at the Fairmont - and frankly won't be staying anywhere else if I can help it!

From the moment you arrive the Team there make you fell welcome and cared for - exceptional customer service, great rooms, great facilities, brilliant lounge bar, outstanding gym.

Each day after skiing relaxed in the Mallard Bar - brilliant drinks and welcoming staff - the drinks are a tad pricy but makes up for it in ambience and quality - great live music too

We we're there 10 days - with differing staff - yet the service level never dipped - and in most cases staff remember you and your names with easy

We'll be back!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cliff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed February 12, 2013

Great stay in Whistler this weekend at the Fairmont Chateau Whistler Resort. The lobby is very well layed out, spacious and makes for a grand impression! The staff were very pleasant and helpful. When we arrived, an individual by the name of Brodie helped us with our car, luggage and asked us if we had any questions or needed help with anything... good first impression!

We were early and therefor couldn't get our room right away but it wasn't long before our room was ready and wow, fantastic view of the slope and very spacious! We were impressed and very happy that it only took a couple hours to get into our room (arrived at 11:30am - in our room by 1:30pm). Stephanie and Andrea at the front desk presented and represented the Hotel well, smiling as we talked to both of them upon arriving and checking in to get our keys.

My girlfriend and I enjoyed our time in the Hottubs, pools, Spa facilities etc. The whole stay was really good. The only negative, the rooms still seem somewhat out dated with their furniture and walls and one of the valet / concierge members (won't mention a name) didn't help much at all. We were a little disappointed that we had our hands full of bags and stuff and yet he didn't offer to help and or assist in any way shape or form... not impressed with that person. I even tipped him to try and initiate some help and or be like thanks for bringing the car up (hint hint, can we get some help but that didn't work).

Overall, 4.5 out of 5 stars and I'd recommend others to stay here.

Room Tip: Ask for a slope facing view room with a balcony! Well worth it as they have fireworks that go off at...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, February 13, 2013
Dear Jeff,

Thank you for sharing your feedback of your recent stay at The Fairmont Chateau Whistler. I will be certain to pass it along to our helpful Front Office team. We are glad to hear that you and your girlfriend enjoyed the spa and pool area.

Please accept our apologies for our shortcomings in offering assistance with your checkout. It is our standard to take care of any luggage needs upon arrival and departure or as otherwise needed during their stay and we are sorry that this standard was not met.

I hope we can welcome you back to Whistler again soon.

Sincerely,

The Fairmont Chateau Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pikeville, Kentucky
2 reviews
5 of 5 bubbles Reviewed February 11, 2013 via mobile

Amazing time! Perfect location! Small rooms but very elegant & inviting. Loved staying on the Gold floor with our own concierge, fireplace in our room, updated bathrooms (in comparison to non-gold floor rooms), great free breakfast, good amount of snacks throughout the day & free coffee & soft drinks. The gold floor was great however, the other rooms are a bit outdated. The staff-amazing!
Great vacation at an elegant & classy resort.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Curtin180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, February 12, 2013
Dear Guest,

Thank you for sharing this great feedback about our Fairmont Gold floor. We will be certain to pass it on to our specialty Gold concierge and service team. We’ve recently added some new items to our breakfast buffet in the Gold lounge and it is great to hear they are being well received. I hope we can welcome you back to The Fairmont Chateau Whistler again soon!

Sincerely,

The Fairmont Chateau Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whistler, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 8, 2013

Pros:
Facility - A multi-million dollar facility on par with some of the best resorts in the world. I have stayed in a dozen Fairmont hotels in the U.S., Canada, and Bermuda and this hotel's public area's and rooms are first class. Great bedding and linens. Classic furnitire. Spacious bath with separate shower.
Service - Gracious hospitality at the restaurants. Kudos to the conccierge who scored great reservations and charged my iPad. Loved the ski valet and the energetic staff that were extremely helpful. Pool staff made a winter stay like a day in the Caribbean. Front desk was a bit lackluster and not memorable.
Location - You can't beat the amazing location of Chateau Whistler smack dab at the base of Blackcomb mountain and a short walking disatnce to Whistler Village, one of the best ski villages of the 20 ski resorts I have been priveleged to visit.
Con-
NOISE NOISE NOISE. No, not from the double insulated windows with total blackout drapes. No, not from the solid walls between rooms. No, the noise came from the doors that were not gasketed in rubber or a least a chintzy piece of foam. I could have stuck my finger in between the gap between the door and the doorframe. Every single door slam, conversation, cough, sneeze and screaming child was as if they were right in your room. I woke up in the middle of the night scared out of my wits thinking someone was in my room because the conversation was so clear. A walk down the hall you could hear every conversation and TV show. What a lack of privacy. The hotel manager should walk down the halls on a Friday evening and hear the cacophony of noises from each room. It was like a schizophrenics mad nightmare. Get with it Fairmont, a fairy tale location such as the Chateau Fairmont should not be marred by such obtrusive and inexcusable noise.

Room Tip: Bring earplugs
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  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jlsullivannnnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbana, Illinois
Level Contributor
118 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed February 3, 2013 via mobile

The ski in ski out was very convenient.
Staff was very friendly, and helpful.
Very clean facility. Shuttles to downtown area was a great service.
Extremely comfortable beds.
Very neat gift shops. Three hot tubs.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cplot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

this is the classic whistler hotel, well appointed and as close to the slopes as you can get. ski right up to the door. not as well located in terms of nightlife, as its a bit of a walk to the village. Rooms vary a lot in size, but are nicely decorated. Restaurant is a bit pricey, but so is everything else at this destination. The lobby bar is cozy and great for aprez ski. Well suited for conferences. The hot tub area might need updating soon, but the rooms are kept up to date. Service is very high quality, friendly and prompt.

Room Tip: there are some very small rooms; ask to switch if you get one.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank born_to_run_Canadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauWhistler, Front Office Manager at Fairmont Chateau Whistler Resort, responded to this review, February 4, 2013
Dear Guest,

We are glad to hear that you enjoyed the ski-in/ski-out location of the hotel in the Upper Village and the Mallard Lounge for its après ski vibe. The hot tub and pool area is receiving some new furnishings soon, so I hope you will be able to come back and check out the new look.
Thank you for sharing your feedback with us, I hope we can welcome you back to Whistler again soon!

Sincerely,

The Fairmont Chateau Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Whistler Resort

Property: Fairmont Chateau Whistler Resort
Address: 4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Whistler
#2 Ski-In / Ski-Out Hotel in Whistler
#3 Family Hotel in Whistler
#4 Top resorts Hotel in Whistler
#4 Spa Hotel in Whistler
#5 Luxury Hotel in Whistler
#8 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Chateau Whistler Resort 4.5*
Number of rooms: 539
Official Description (provided by the hotel):
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more   less 
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Also Known As:
Fairmont Chateau Whistler Hotel Whistler
Fairmont Whistler
Whistler Fairmont

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