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Reviews (1,431)
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Reviewed September 13, 2017

The check in and out was very smooth and fast also the staff was very friendly.
The room was very comfortable
The pool was amazing
The hotel location is perfect as it's near to the gondola and whistler main shopping spots

Room Tip: Comfortable and excellent view
  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 14, 2017

Dear Mohamed,

Thank you for reviewing your stay. It's great to see you had a comfortable stay and enjoyed relaxing on our great pool deck. Your feedback is greatly appreciated and we hope to see you again soon!

Kind regards,
Ryan
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017

This was the perfect place for us during our recent visit to Whistler. We arrived around 1pm and even though our room wasn't ready, Thad at the front desk gave us another room on a higher floor instead. It was a very nice gesture. He also showed me all the attractions on the map and went over some hiking trails with me. Self parking was easy (garage is right below the hotel).

We had the studio room with a murphy bed...it was so comfortable that it did not feel like a murphy bed. The room was equipped with a kitchen with full size appliances (microwave, stove, frige). The living room had a fire place. The room was super cozy. We were there to celebrate my husband's birthday and the hotel dropped off a card and chocolate to celebrate! We took advantage of the swimming pool/jacuzzi on the 2nd floor after an afternoon of hiking. The hotel is located at the end of the village but the walk to the village center is less than 5 mins. It is located at the base of gondola, makes getting in and out super easy. Highly recommended!!

  • Stayed: September 2017, traveled as a couple
    • Value
    • Service
Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 14, 2017

Dear Valued Guest,

Thank you for reviewing your stay. It's fantastic to see you had a marvellous time with us celebrating your husband's birthday and I'm glad you found your suite to be extremely comfortable and well equipped. Our team puts a lot of effort into ensuring all our guests have an amazing time in Whistler and your comments are greatly appreciated. Thank you once again and we hope to welcome you back to the Pan Pacific Whistler sometime in the not too distant future.

Kind regards,
Ryan Y.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017 via mobile

We just returned from 2 Nights up in Whistler with 20 guys. We have stayed here 3 years in a row, because of their grate rates and amazing location. The rooms are great very spacious, clean and exactly what we need. The staff was helpful and facilities good.

We will be back next year.

Stayed: September 2017
Thank gregkeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 14, 2017

Dear Mr. Keith,

Thank you for reviewing your recent stay. It was a pleasure to once again host your group in Whistler and I am very happy to see you all had a great time. Your kind words are greatly appreciated and we look forward to seeing you again next year!

Kind regards,
Ryan Y
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017

I just took 20 people up and stay at this hotel for a couple nights. They gave us a great corporate rate the beat anyone else. The location frankly doesn't get any better with everything out the front door. The rooms were clean and tidy and exactly what we needed. We will be back!

  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank Thekid25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 14, 2017

Dear Valued Guest,

Thank you for taking the time to review your stay. It's always wonderful to see groups return through our doors and I'm happy to see you and your company had an enjoyable time with us once again in Whistler. We are grateful for your positive feedback and we look forward to seeing you again soon!

Kind regards,
Ryan
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017

All good. Just a problem with the shower and loud A/C. The device was excellent and the staff was excellent. Felt very refreshed and reguvenated after the stay. Really enjoyed the trip and everything was very comfortable.

Room Tip: Try to get a room that's not on the 2nd floor.
  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Mak M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded September 14, 2017

Dear Valued Guest,

Thank you for taking the time to write us your review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.

I am glad to see that you have enjoyed your stay with us and hope you were able to experience all that Whistler has to offer. I will be sure to pass on your kind words to our staff! We are very lucky to have such a good team doing their best to make guests feel comfortable and enjoy their stay in Whistler.

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to hopefully welcoming you back to the Pan Pacific in the future.


Kind regards,

Thad B.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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