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“Would look around if coming again”

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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed June 7, 2014

We did not get off to a good start at this hotel. Arriving on Friday about 3pm there was no where much to pull up and off-load for check-in and there was a 10 minute wait in reception to do so. It didn't amuse me to see other staff doing clerical jobs ignoring a long line of anxious customers waiting and waiting to register. On top of this, the hotel asked for $56 (+ tax) to park on their lot for the weekend, I was not in the mood and left the car 1/4 mile away.
We hands a 'Murphy' suite. The fold-to-the-wall bed is a good idea. It means you can have a full kitchen-diner-lounge during the day and a bedroom at night, all in the same space. This does however mean compromises have to be made. There was nowhere for example for us to put our suitcases and items we had amassed during a three week tour of Western Canada. For aesthetic purposes (so that in the day the bed is not visible) the bed base is larger than the bed itself. I was reminded of this at night by a few painful knocks on the ankle. Another compromise.
The hotel has good strength free wifi and a TV channel to use HMDI input from iPads etc.
The hotel is conveniently located being next to the lifts and gondolas which take you up Whistler Mountain and beside the lively pedestrianised street which is the heart of the town. Being woken at several times during the night (last whooping party 03:40) and then at 6 in the morning by heavy machinery and delivery trucks is an unwelcome consequence of this convenience.
Their hotel has an Irish bar and two sports equipment shops.

  • Stayed: June 2014, traveled as a couple
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2  Thank traveller-in-hope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded June 9, 2014

Dear guest.

Thank you for kindly sharing your recent experiences and thoughts from your stay in resort with us.

Naturally I don't wish to speculate as to why our driveway and arrival area may have been particularly busy when you arrived, but please accept my apologies for any unnecessary delay or poor service you felt was being delivered upon trying to check in.

I am also saddened to hear that your sleep was disrupted by noise from other guests and can only hope that at this stage, it was brought to our attention at the time so that we could manage this situation for you and help ensure all our guests were not being affected. Regardless, I apologise for any further unnecessary inconvenience that this may have caused along with outside noise you also heard.

I would certainly welcome the opportunity to discuss any of your concerns or frustrations in more details so that we can perhaps better understand the cause if you would like to contact myself directly.

With regards to our parking charges - these are currently our standard fees and of course, whilst none of our guests are obliged to park with us, there is the option of secure underground onsite parking should one wish.

Thank you once again for kindly sharing these comments and please do not hesitate to contact myself directly if we can help welcome you back or you wish to discuss anything from your stay any further.

Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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636 - 642 of 1,320 reviews

Reviewed June 5, 2014

What a great location these guys are in. If you can get one of the rooms with the views, you can wake up to the glorious mountain view in quiet comfort. The rooms were well appointed and comfortable. The pull out beds were a bit odd and I wouldve preferred traditional beds, however, we did see the benefit of having more room to move about during the day and the beds were actually surprisingly comfortable. The staff was really friendly, the kitchenette was functional and quite useful and the bathroom was clean and had a really nice shower. Overall, this is an easy choice for a place to stay when you are visiting, and the ski lifts are literally right outside, a few seconds away.

  • Stayed: May 2014, traveled as a couple
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2  Thank conjurer16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded June 9, 2014

Dear guest,

Thank you for your recent review.

I am very pleased to read that you enjoyed your time with us and found both the beautiful views from your functional suite with its fully equipped kitchen and our convenient location to your satisfaction.

Hopefully you will come back and say hi to us again sometime.

Just for your reference, if you did wish to have a more 'traditional' bed, we do have other bigger suite types which come with options of one or two separate bedrooms and do not have the murphy beds - something for everyone.

Best wishes for the future.

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed June 2, 2014

We only booked this hotel on the morning of our stay via ratestogo. Upon arrival the reception staff had no record of our booking. Despite this, having looked at our confirmation email on our mobile, the staff checked us in to an end room on the top floor (8th?) which was very spacious, clean with a small balcony and a great view of the ski lifts, gondola and surrounding mountains. We were informed as soon as the reservation was sorted out by the excellent reception staff. The hotel is in an excellent location and easy walking distance to parking lot 4 which was free for our 2 night stay.

  • Stayed: May 2014, traveled as a couple
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2  Thank Joniboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded June 3, 2014

Dear valued guest,

Thank you for your recent review.

I'm sorry that upon your initial contact with our front desk team that we didn't readily have all your booking information to hand, but I'm very pleased that we were quickly able to resolve this and provide you with a spacious suite on the top floor with amazing views of the surrounding mountains, which yes does happen to be the 8th.

We shall look forward to welcoming you back again.

Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler- ashley.mcmillan@panpacific.com

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Reviewed May 30, 2014

At the check in the staff were friendly informative and professional .We were able to have an early check in in two suites,which was a bonus to us and enabled us to unpack a little and get off to have lunch and then explore the area.The suite had a fully equipped kitchen a lovely lounge area with a balcony overlooking the base of the gondola .A luxurious big bed awaited us at te end of the day .The use of the courtesy car and driver was a useful luxury. The Irish pub offers good food and service and discount for hotel guests if you sign up for their loyalty card. A most enjoyable place to stay.

Room Tip: The hotel chose the room for us and we found it perfect for our requirements the room was well sound...
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  • Stayed: May 2014, traveled with friends
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1  Thank Diagram49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded June 2, 2014

Dear valued guest,

Thank you for taking the time to share your recent trip experiences.

I am pleased to read that we were able to get your stay with us off to a good start by getting you all into your suites early. It is also great to see that you appreciated your big comfortable bed at the end of your days and were able to take advantage of our complimentary shuttle service and our in house restaurant and pub.

Hopefully we will be able to welcome you back to enjoy it all over again sometime in the future.

Warm regards from Whistler.

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed May 28, 2014

We stayed over the May long weekend. That are issues at that time of the year as evidenced by a significant police presence in the Village. The Pan was all over this with their zero tolerance of bad behaviour policy. Overall, our room was totally quiet as were all common areas (I will note that we faced the overflow parking lots, so that may have helped with noise issues.

We had a suite for my family of four and it was great. Clean, comfortable and the kitchen equipment was well thought out and useful. Staff was courteous and helpful and pleasant to deal with.

This would be our third stay at this Pan property and I would continue to recommend it for families for any season. If you want guaranteed quite, ask for a room that does not face the pool area.

Stayed: May 2014, traveled with family
1  Thank Courtlandia13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded May 30, 2014

Hi Grant,

Thank you kindly for taking the time to share your recent trip experience.

I am so pleased to read that you enjoyed a nice quiet time here in resort with us over the May long weekend.

As you referenced, this can be a busy weekend in town and the RCMP presence and the zero tolerance is there to ensure that all of our guests can remain relaxed and comfortable in their own environment.

We shall look forward to welcoming you back to resort in the future.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed May 28, 2014

This is our first time staying at this hotel and we were pleasantly surprised to find one of the best rooms we have ever had! Beautiful one bedroom suite...separate bedroom with a huge Kingsized bed with really good quality bedding! Sheets and down duvet were the best!! Separate living room was absolutely perfect...fireplace and a huge flat screen tv! The kitchen was way bigger than we had expected...had everything we needed to make a few meals on our 5 day stay! Stainless steel appliances and it even had granite countertops!! Great big table for eating was awesome and the bathroom was huge & had an amazing big soaker tub!
We also loved the location of this hotel....could walk everywhere and there were tons of places to eat all around us! Next trip to Whistler will definitely include staying at this incredible hotel!!

  • Stayed: May 2014, traveled as a couple
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1  Thank Barb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded May 29, 2014

Good Day Barb.

Thank you so much for taking the time to share your recent trip experiences.

We are thrilled to read that you so enjoyed your time here and really appreciated some of the touches and amenities within the suite as well as our great location.

We shall look forward to being able to welcome you back to the resort.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed May 25, 2014

Went for a stag party and had a great time. The hotel is beautiful and the location cant be beat. Rooms are great with everything you need. Staff were very friendly. Nice Irish Pub beside the lobby. Will be back fr sure !

  • Stayed: May 2014, traveled with friends
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1  Thank GT1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded May 27, 2014

Dear guest,

Thank you for kindly taking the time to share your experiences and review.

We are thrilled that you appreciated your suite, location and had a great time in the Dubh Linn Gate Irish Bar & Restaurant.

We shall look forward to welcoming you back.

warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Mountainside

Address: 4320 Sundial Pl, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range: $102 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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