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“Excellent location, great hotel” 4 of 5 bubbles
Review of Pan Pacific Whistler Mountainside

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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Jersey, United Kingdom
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent location, great hotel”
4 of 5 bubbles Reviewed March 29, 2013

This hotel is in a great location for the Whistler and Blackcomb lifts. It was not more than 1 minute walk to each. We had a mountainside room, which gave us a great view of the slopes, but we could also see if there were any queues for the gondolas and also check out the conditions on the mountain.
We got a large bed with our mountainside room. It had a good size well equipped kitchen with a coffee machine (and complementary coffee and tea daily), plus a balcony, real effect fire and a settee. The room was a good size and very comfortable and the mountain view also meant that we could watch the “fire and ice” show from the comfort and warmth of our room. The hotel also had free Wi-Fi. There were free lockers downstairs for your skis. The laundry room very handy too.
All the staff were very friendly and helpful, even when you were in the lifts everybody said hi.

We did have a small problem with our room with noise from guests in the room above one night, but as soon as we called reception, they sorted it out quickly. We also had a leak in bathroom. This was fixed very quickly, and even the maintenance man was friendly. The hotel even gave us $50 in vouchers for the Irish pub to say sorry which, was a very nice gesture.

The hotel had two hot tubs and a heated pool, which was a good size, both were outside with superb views of the mountains. It was a great place to relax after a day’s skiing to talk to other guests about the days adventures. The room had nice soft robes in room and towels in gym to take to the hot tub. There was a small gym with jogging machine and some weight equipment, plus a steam room.

The Irish Pub below had a great atmosphere for après but drinks very expensive. CAD $9.29. for a Guinness. Even though the pub was below the hotel we did not hear any noise, though we were on the 7th floor.
After 10 days at Pan Pacific Mountainside we had a great time, and would definitely recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris-and-Soo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,124 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
BC, Canada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed March 26, 2013

The Pan Pacific is an amazing place to stay for skiers. We had booked an upper floor studio and got upgraded to a North facing, blissfully quiet, 1 bedroom with a fully equipped kitchenette, ground floor ski storage and amazing views (room 607). On top of that, we were just steps from both a Blackcomb and a Whistler gondola! The only reason we're not giving this one 5 stars is because the room had several plumbing issues (bathroom sink did not drain, the toilet did not flush properly and the pipes on the bathtub tap were exposed and whistled when the shower was on). Though, to their credit, every time we called to signal a problem, a service person came within 30 minutes to fix it. I would highly recommend this hotel and I would certainly consider going back!

Room Tip: Beautiful views on the North side ... ask for a room away from the elevators.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BCCan93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 27, 2013
Dear BCCan93,

Thank you for the review. I'm glad you enjoyed your stay, and the unbeatable views, at Pan Pacific Mountainside. I'm sorry you had several issues with the plumbing while with us, but thank you for bringing them to our attention for your understanding while we attempted to remedy the situation.

I hope we can welcome you back soon and win you over for good.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 26, 2013

We stayed here when we had a guest in town and it was great to have a full kitchen in our suite and a pull out bed separated in the living room away from the main bedroom. Fireplace and balcony were nice, overall the room was very well setup. We liked having the secure ski storage right on the way out the door to the slopes. The Irish pub downstairs has a great live music band so be sure you go down there after you finish skiing. The hot tub is also great because it's the only one i know if in Whistler that actually overlooks the mountain so well. You can relax and watch the big air competitions right from the hot tub.

Room Tip: try to face the mountain and get a full kitchen and balcony
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  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tsimtcu8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 27, 2013
Dear Tsimtcu8,

Thank you for the review. We’re glad you found the secure ski storage convenient and had the chance to take in some live music during après ski at the Dubh Linn Gate Irish Pub. It’s true… our pool deck enjoys an unbeatable location looking out over skiers plaza and up at both beautiful Mountains.

We hope to see you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

This hotel offers very comfortable accommodations. Nice bed, cozy fireplace area, etc. Nice to have a place to store skis on the main floor. Beautiful views. Only negative was the Dubh Linn Pub. The food was mediocre for breakfast and the restaurant smelled like mildew. Drinks were too pricey, but probably because it's located at the base of both mountains, so they get a lot of business for après ski.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank loradds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 27, 2013
Dear Loradds,

Thank you for taking the time to provide a review of your stay at Pan Pacific Mountainside. I’m glad you enjoyed the view, and were comfortable in the suite. The Dubh Linn Gate Irish Pub can get a little boisterous at times, and is not for everyone, but we’re lucky to have so many other great options so close by. Hopefully our Service One Concierge team were able to make some other recommendations you enjoyed.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Etobicoke
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2013

Check in was quick and easy. Staff was amazing! They drove us to/from Nicklaus North for sleigh ride and dinner. Housekeeping staff seems to just get in and out while you're on the slopes - never intrusive! Rooms were great - well equipped and comfortable. Hot tubs were clean and duh... hot - but not too hot! Absolutely no noise from pub on ground floor - even when the party was in full swing! Overall, an excellent, well run property that we'll for sure return to.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank campergirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Mountainside, responded to this review, March 27, 2013
Dear Campergirl,

Thank you for the review. I’m glad our Front Desk team were able to make the check in process quick and easy and that our Valet team were able to assist in getting you around town in one of our hybrid courtesy vehicles.

We hope to welcome you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

Just back from a 2 week trip to Whistler, staying at the Pan Pacific Mountainside. For the last 3 years we've stayed at the Westin but decided to have a change this year after the Westin wanted to rip us off for internet access charges. Glad we did.
Check in was prompt and efficient, and staff were very helpful.
Room - We opted for a studio suite. It seemed _slightly_ smaller than the equivalent in the Westin, but a whole lot nicer. Well equipped kitchen, and nice bathroom. The pull-down Murphy bed was very comfortable indeed but would think that it would get cosy in the extreme if the sofa bed was deployed aswell! Improvement hint - handles on the ends of the beds would make it easier to pull the bed down without it banging on the floor.
The restaurant is the Dubh Linn gate Irish pub, which is okay, but we tended to eat elsewhere.
Ski storage is in a secure area with lockable ski lockers and worked well, but trying to dig out your key card (to enter the storage) with arms full of skis, poles, and gloves is a bit of a pain....
Hot tub/pool area was nice enough - 2 hot tubs (1 big, 1 small) and a good size pool overlook skiers plaza and the base of the mountain - great spot. There's also a gym, steam room and laundry - all good....Only thing that's missing is a Spa - there used to be one but it seems to have disappeared.
All in all, very happy with our stay, and will be back.
Simon and Sue,
Aberdeen, UK

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Mountainside

Property: Pan Pacific Whistler Mountainside
Address: 4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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