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“Pan Pacific Whistler a great family ski vacation” 5 of 5 bubbles
Review of Pan Pacific Whistler Mountainside

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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Vancouver, Canada
1 review
“Pan Pacific Whistler a great family ski vacation”
5 of 5 bubbles Reviewed December 27, 2012

Super friendly staff met all our extra requested needs. The kitchen is so well equipped, great mountain location even allows the kids to ski "home" for lunch! Pool and hot-tub so clean and relaxing after a powder day! The ski locker is very convenient. Kudos for making us so welcome once again.

Room Tip: Our village view 2 bedroom corner suite was perfect - had some mountain view as well as village
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, January 2, 2013
Dear Guest, thank you for the feedback and we are delighted to hear that the whole family enjoyed our convenient slopeside location. It's our pleasure to be of service.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (291)
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English first
Midhurst, ontario
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 22, 2012

We found the staff to be very friendly and the hotel was beautiful. 40 meters from the gondola made this even better. I hate walking in my ski boots. :-). We would highly recommend a stay here. Enjoy Whistler

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann_Valin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, December 27, 2012
Dear Guest, thank you for sharing a review of Pan Pacific Whistler Mountainside with the travel community. Great news to hear that our mountainside location made your ski holiday that much easier! We look forward to next time.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 17, 2012

I love this hotel..and the location. All the stays I have had at this hotel I have dealt with friendly and courteous staff with one unfortunate exception. I called Zoe Martin, the Reservations and Revenue Coordinator for both Pan Pacific Hotel properties in Whistler Village to inquire about matching a lower rate. She was extremely unpleasant on the phone with me. She was defensive, abrasive and used an accusatory tone with me on the phone. I REGRETTED calling her. This is the first negative experience I have had staying at the Pan Pacific Mountainside (I have stayed at this property at least 7 or 8 times). Because of Zoe Martin's unfriendly and unwelcoming attitude I will consider staying at other hotels on my future trips to Whistler. I don't mind if she wasn't able to match the lower room rate but I do care about someone in the hotel industry (Zoe Martin) speaking to their guests as if they are a nuisance and a bother.

Room Tip: The elevator wait times can be slow in this hotel. as such I prefer a suite on a lower floor.
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  • Stayed December 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank CanadianTraveler416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, December 27, 2012
Dear Guest, thank you for sharing feedback on your recent holiday experience at Pan Pacific Whistler Mountainside. We value your loyalty and appreciate your feedback. I'm pleased to learn that overall you had a great experience and that our Service One team and mountainside location made for another convenient and comfortable ski holiday. On behalf of our team, I would like to apologize if you were made to feel like a nuisance. This is certainly not our desire and we will all continue to strive to create great memories for each of our guests.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

During November my wife and I again stayed at the Pan Pacific Mountainside for 8 nights during their customer appreciation week. What a thoroughly enjoyable stay.

During the customer appreciation week there was a daily meet and greet in a separate section of the Dubh Linn Inn. Various managers met with the guests for an hour, provided appetizers and drinks and made everyone feel extremely welcome.

The General Manager of the Pan was there every day. Others that joined in socializing were the Director of Revenue, the Director of Rooms and the Director of Housekeeping along with the Dubh Linn Inn Manager. Rather than a simple "Hello, how are you? Nice you could come" scenario, I noted that the Managers, especially the General Manager circulated among the tables and spent sufficient time with each customer to express his appreciation for them as clients and to solicit any suggestions on improvements, as well as just getting to know people personally. Over the week I determined that this was a very well organized and coherent management team that sets the tone for the entire hotel staff.

Staff? Have to comment on that. The front end staff is so friendly and willing to help with anything. Many times they remember your name and call out a greeting as you pass by if they are not helping someone else. Housekeeping staff is the best we have ever come across. Very friendly and helpful.

Remember the jingle that went with the TV show "Cheers" about a local pub where "everyone knows your name." That is the way I feel about the Pan Pacific. It is my home away from home and will continue to be so for many years to come.

The rooms now have new carpets and ours also had a new dishwasher. Rooms are well maintained and we love the full kitchens and granite counter tops. The hotel is among the best situated of them all and convenient to the village, restaurants and the lifts just outside your door.

We have stayed in fancier hotels but this one excels in personal attention and making you feel welcome. This is our "Cheers" and we are happy to have them know our name.

Well done Pan Pacific. We have already booked several times for next year.

Thank you again. You exceed all expectations each time we arrive!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Detailman_711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, December 27, 2012
Dear Guest, thank you sincerely for sharing your feedback. On behalf of the entire team we are pleased to hear that you enjoyed your recent stay with us and that our efforts to specially recognize you were received in the manner in which intended. We are fortunate to have such wonderful guests and we will contnue to focus on offering you the best hotel suite and service in Whistler. We look forward to next time.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed December 10, 2012 via mobile

Im a whistler regular and probably up there 10+ times a year. There are better hotels in Whistler, but none with a better location. Rooms are above average, albeit some are small and come with Murphy beds. Staff are friendly and always helpful.
Irish bar is fun and has derby food, but always seems under-staffed. Also has a great sun deck with huge hot tub, heated pool and steam room. This and Nita Lake are top choices, followed closely by Westin and Fairmont.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kitsilano73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this review, December 27, 2012
Dear Guest, thank you for sharing feedback on your recent holiday experience at Pan Pacific Whistler. We are pleased to hear that your family enjoyed our spacious suites and mountainside location. We look forward to welcoming you back again.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Renmark, South Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

Our family of 4 from Australia are currently staying here. (2 adults & 2 kids age 11 & 12)

Usually when we go away I see other hotels and wished we had booked there, well not this time, this place is IT!
We have a 2 bedroom suite. The kids are comfy. We are comfy. There is a full kitchen and a table for up to 6. The lounge area is big enough to sit in even with all our ski clothes drying in front of the fire.

The kids love having milk & cookies delivered each evening.
We are on the 4th floor and have lovely views and so far have not had any outside noise bother us.

The kids are loving the outdoor pool & spa.

The ski hire place is in our hotel and we have a locker on the ground floor for our skis. It is barely a 50m walk to the Whistler Villiage Gondola and even less to the Blackcomb Gondola.

We have found this trip excellent value. If it wasn't for the international flight we would come every year. If we do manage to return in the future, then this is where we will be booking in again!

Room Tip: Suites have loads of room and facilities.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Deanna72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

We stayed here for their guest appreciation weekend. It was thoroughly enjoyable. Check in was easy and pleasant. Staff were great. Rooms and the bed were exceptional. Newspaper in the morning. All of the suite appliances worked and there were sufficient cooking utensils. Really enjoyed the stay and I wish I could afford to stay there during the peak periods for skiing!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank want2seemore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Mountainside

Property: Pan Pacific Whistler Mountainside
Address: 4320 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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