Nice Hotel and Great Location. The responsibility of the Hotel Management ends there however. We had our vehicle valet parked for the duration of our stay and due to the fact we had a cargo bin on top they had to park it in the over height lot. Quit a standard issue for Whistler as many vehicles do have this feature. The valet service was fast and courteous however when we arrived home and unloaded the bin we noticed the entire top of it had been damaged and scratched. One of the valet persons had tried to park the vehicle in the regular height lot. The first phone call to the hotel and my explanation of the incident was met with "The Hotel is not responsible for the parking of the vehicles - this needs to be addressed with a separate company. To my astonishment the hotel did not accept any responsibility for the same persons parking the vehicle that also deliver your luggage to your room! They only directed me to a separate company and through much red tape and many emails and phone calls was I compensated for the damage. Seems odd that I paid my money to Pan Pacific for our vacation however have to deal with a different company when theres a problem. A sour end to a great vacation.
- Official Description (provided by the hotel):
- Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more less
- Reservation Options:
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- Also Known As:
- Pan Pacific Whistler Mountainside Hotel Whistler
- Whistler Pan Pacific