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“Nice Hotel - Be Careful with your Vehicle!”

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Pan Pacific Whistler Mountainside
Ranked #5 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed October 6, 2011

Nice Hotel and Great Location. The responsibility of the Hotel Management ends there however. We had our vehicle valet parked for the duration of our stay and due to the fact we had a cargo bin on top they had to park it in the over height lot. Quit a standard issue for Whistler as many vehicles do have this feature. The valet service was fast and courteous however when we arrived home and unloaded the bin we noticed the entire top of it had been damaged and scratched. One of the valet persons had tried to park the vehicle in the regular height lot. The first phone call to the hotel and my explanation of the incident was met with "The Hotel is not responsible for the parking of the vehicles - this needs to be addressed with a separate company. To my astonishment the hotel did not accept any responsibility for the same persons parking the vehicle that also deliver your luggage to your room! They only directed me to a separate company and through much red tape and many emails and phone calls was I compensated for the damage. Seems odd that I paid my money to Pan Pacific for our vacation however have to deal with a different company when theres a problem. A sour end to a great vacation.

  • Stayed: August 2011, traveled as a couple
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5  Thank kelster2117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded October 16, 2011

Dear Guest, thank you for sharing your feedback and I do regret the incident involving your cargo bin. The care of our guests and their vehicles is the responsibility of the hotel period. We do partner with a company that helps to manage our parking and I understand that this matter was not dealt with properly from the original incident. I understand in speaking with my colleagues and from your review that the matter has been resolved however I would still value the chance to speak to you directly about this to ensure complete resolution.

Sincerely,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com

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1,048 - 1,054 of 1,331 reviews

Reviewed October 6, 2011

Very accomodating front desk staff, very clean, up to date room with all the amenities, full kitchen with dishwasher, stove, and all the utensils needed. Much enjoyed my stay,upgraded to the one bedroom with mountain view... Worth it... Parking is extra that's the only drawback..

  • Stayed: September 2011, traveled with family
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3  Thank NovaScotiaBeachBabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Manager at Pan Pacific Whistler Mountainside, responded to this reviewResponded October 16, 2011

Dear Guest, thank you for sharing your feedback and happy to hear that you enjoyed a complimentary upgrade. We are pleased to know that you found the servcice from the team friendly and accomodating and our rooms clean, modern and complete in their offerings. We hope to welcome you and your family back again!

Warmest Regards,
Nicole Leddy - Director of Rooms - Pan Pacific Whistler - nleddy@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2011

Location is fantastic .
Very clean overall.
Rooms are slightly dated.
bar in hotel is a nice facility but grossly overpriced.
would recommend if you got a good price.
could not recommend if must pay full price for a room.
Pool and hot tub are fantastic.

  • Stayed: September 2011
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2  Thank stevefantana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2011

Would highly recommend this hotel. The room was clean, modern and spacious and the balcony was nice. It was useful to have a kitchen. Hotel located in the village, so it is a very short walk to gondolas and chair lifts (we went up to the top and had fun in the snow), gift stores, chemists, grocery shops etc. It is a very short drive to some pretty local lakes. We look forward to returning to this hotel one day.

  • Stayed: September 2011, traveled as a couple
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2  Thank M00123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Note: we got a great deal on a valley-side studio and we surprised with a free upgrade to a one bedroom suite (also valley-side.) So that made me extra open to liking this hotel right off the bat. I think I would prefer the valley view. We were nearly overlooking the bus loop, but the view was so beautiful anyway. And quieter. You could see stars at night. And just some mountains, no bike trails. Room was big, the fireplace was so romantic, and the TVs in both the bedroom and the living room her high-def w/ HBO. We wanted to steal the bathrobes. (We didn't.) The kitchen was nicely stocked. The bathroom was nice, especially the super-deep soaker tub. It felt truly luxurious, especially for the price.

I'd love to stay in winter. I bet it'd be extra-romantic. It was my first trip to Whistler. The staff was really helpful with directions, not that we were far from anything. Gondalas, ziplines, and restaurants right outside the back door. The pool and hot tubs were great and the sauna was so cool. This was a great hotel. Can't wait to return.

Room Tip: Again, valley-side seemed a little quieter to me. We were near the bus loop, but couldn't hear t...
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  • Stayed: September 2011, traveled as a couple
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Thank scifigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

We stayed at this property in September 2011- It was a great hotel. We paid to upgrade to a one bedroom suite which had a separate kitchen and living area. The kitchen was very well kitted out- with everything one might need - all manner of pans, dishes and lunch equipment etc. The items were also very new and spotless. The location was fantastic- 2 minute walk from the centre of Whistler and one minute from the meeting point for a number of activities such as rafting, zip lining etc. The hotel also has a nice pool and balcony -very welcome in the 32 degree unexpected September heat! Very impressive and would highly recommend this hotel to anyone considering a stay in Whistler.

  • Stayed: September 2011, traveled as a couple
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Thank Hol2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2011

stayed at the Pan Pacific in Whistler last weekend and the pool and view of the mountain were second to none. I am looking forward to my next visit too thias wonderful hotel!

  • Stayed: September 2011, traveled as a couple
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Mountainside

Address: 4320 Sundial Pl, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Whistler
#1 Best Value Hotel in Whistler
#3 Top resorts Hotel in Whistler
#4 Luxury Hotel in Whistler
#6 Family Hotel in Whistler
#7 Romantic Hotel in Whistler
Price Range: $116 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Whistler Mountainside 4*
Number of rooms: 121
Official Description (provided by the hotel):
Pan Pacific Whistler Mountainside is Whistler's Best Address, ideally located in the heart of the pedestrian-only Whistler Village and the closest you can get to both the Whistler and Blackcomb gondolas. This award winning, full-service, boutique hotel offers an intimate ambience while featuring 121 well-appointed luxurious hotel suites all complete with full kitchen, fireplace, balcony, floor-to-ceiling windows, deluxe Embrace amenities and spectacular valley or mountain views. ... more   less 
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Also Known As:
Pan Pacific Whistler Mountainside Hotel Whistler
Whistler Pan Pacific

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