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Holiday Inn Express Hotel & Suites Vernon
Ranked #11 of 20 Hotels in Vernon
Reviewed September 1, 2012

I've stayed at this Holiday Inn Express quite a few times in the 10 years its been open however I've noticed it is starting to go downhill in terms of how clean the rooms are. I stayed in a room on the second floor and was appalled at the state of the blanket that is folded and placed at the foot of the bed, as it was clearly dirty and needed to be washed. Upon walking into the bathroom I was disgusted at how dirty the shower walls were they looked as if the scum hadn't been scrubbed off in years. I know hotels are subject to a certain amount of wear and tear over the years but the problems I had were things that should be cleaned everyday by the maids! I always thought all Holiday Inn and Holiday Inn Express's were supposed to be the best of the best? I was afraid to even sleep in the sheets or be in that room at all. I can honestly say I probably wont be back to stay at this hotel again.... and I certainly wont recommend it to anybody I know visiting Vernon. Sorry guys but until you clean up your act literally you shouldn't even be aloud to use the name Holiday Inn Express.

  • Stayed: August 2012, traveled solo
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1  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Vernon, responded to this reviewResponded September 18, 2012

Dear Rebecca M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from our housekeeping which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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150 - 156 of 217 reviews

Reviewed August 29, 2012

We stayed at this Holiday Inn again during our annual visit to relatives in Vernon. Probably because of the construction onsite, I found the outside entrance to this hotel starting to need attention. The concrete at the entrance doors looked grimy with its accumulated dirt around planters and dusty rugs. The elevators showed much wear too. However, the rooms are still nice with comfy queen beds, fresh bedding, lots of pillows, fluffy towels, clean bathroom, and nice toiletries. The continental breakfast is both hot and cold with the expected selections. This hotel though offers pancakes, hot eggs (a la Horton's breakfast sandwich). Read a free copy of Globe & Mail or watch TV while you eat breakfast in a large dining room with lots of choices of seating. There is a small indoor pool which I didn't use. I still prefer this hotel to others in the area, but I am curious as to the accommodation being offered in the new building.

  • Stayed: August 2012, traveled with family
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1  Thank retireeVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Another stop on my recent business trip through the BC Interior. This hotel is adjacent to Hwy 97 and close to several shops, restaurants and Lake City Casino. The front desk staff was quite friendly and efficient. I travel a fair amount and many hotels seem to forget the importance of a smiling face to a tired traveller. I felt very welcomed and taken care of here.

The breakfast area is large and has standard HIE fare. The room (318) was spacious and well appointed with a microwave, fridge and bar sink. The complimentary wireless internet was above average in terms of speed and stability. The have a switch for the Do Not Disturb the lights on the outside of the room which is rare in this class of hotel. No fumbling with a plastic card that falls off the handle.

There is another hotel going up right across from this one so the parking is a bit less than normal. Still, the lot is not large. It was annoying to see people with boats and RV's parked across several spaces. A hotel in this town should be prepared for travellers with RV's. The hotel is also a bit on the higher end of the price scale for a small town like Vernon. Perhaps the competition from another hotel might help to reduce room costs. I did find that there was a fair amount of noise that came into the room from the hallway.

Overall this place is a great bet. I will definitely stay here again when I am in the area.

Room Tip: Try to get a room away from the HWY 97 side to avoid noise from the highway.
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  • Stayed: August 2012, traveled on business
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1  Thank Allan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

After a long long drive all we wanted to do when we arrived was get some food and go to bed.
When we arrived, the front desk agent was busy with a young couple and when he saw us come in, he excused himself from them, asked us if we were club members,and checked us in quick as a wink when the answer was affirmative. In and out of the lobby in literally 2 min! Just what we needed!

Our room was spacious and very,very clean. I really appreciated the morning paper and the hotel is located close to all the things you'd need. Good value for your dollar. We really enjoyed our stay.

  • Stayed: December 2011, traveled as a couple
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Thank SoularSister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2012

Received a very warm welcome and were surprisingly allocated the Honeymoon Suite, a huge room with a jacuzzi bath. Only downside was that it was adjacent to Highway 97 which meant that there was inevitably disturbance from road noise.

Hotel has a well equipped gym and pool.

The bacon which is available as part of the complimentary breakfast was delicious.

Stayed: July 2012, traveled as a couple
Thank WhitlocksEnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Holiday Inn Express Hotel & Suites Vernon, responded to this reviewResponded August 3, 2012

Dear WhitlocksEnd,

Thank you for taking the time to complete a review regarding your recent stay with us. I am delighted that you were allocated the honeymoon suite for your second honeymoon. Most importantly, I would like to apologize for any inconvenience due to the outside noise. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences and your comments will certainly be looked into.

Once again many thanks for your feedback.

Sincerely,

Janice A
Case Manager
IHG Care

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Reviewed June 15, 2012

We have stayed at the Holiday Inn Express in Vernon previously and it is still a good location to stay. The rooms have definitley detiorated with the rugs becoming quite worn and the bedding & linens are getting very " thin ".

The hotel was quite noisy this time and with the construction of a new building taking place in the same lot the parking is quite congested and will be " interesting " once the new development is completed.

The staff are VERY friendly,knowledgeable & helpful. The hot/cold continental breakfast is still very good and so convenient if you are visiting or exploring.

The one downside is the price ........... the room rates are $160 per night plus applicable taxes ....... unfortunately there is not much reasonable compettition in the area so one has to pay the goingrate.

  • Stayed: June 2012, traveled as a couple
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Thank xnova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

We stayed here on 30 May during our road trip around BC. It was quite expensive in British terms. The room was clean and spacious but still they give you plastic cups to drink from! We used the hot tub and swimming pool which was nice. The woman at the front desk was very pelasant and helpful.

  • Stayed: May 2012, traveled with family
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Thank Leicestersaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Vernon

Address: 4716 34 St, Vernon, British Columbia V1T 5Y9, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Vernon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 20 Hotels in Vernon
Price Range: $101 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Vernon 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Vernon, BC We invite you to stay in our downtown Vernon hotel, located in the Okanagan Valley near the Swan, Kalamalka and Okanagan lakes. Vernon is a city with golf courses, wineries and casinos, giving you plenty of entertainment options on your upcoming vacation or business trip. When you're looking for Vernon accommodations, the Holiday Inn Express Vernon leads other hotels in amenities and location. You can enjoy our Fitness Centre, hot tub and heated, indoor swimming pool. At our hotel in Vernon, you'll be near attractions like the O'Keefe Ranch, Silver Star Mountain Resort and wineries at Okanagan Valley. With our great features and close location to fun attractions, we're the best among Vernon, BC hotels. If you are a corporate traveler looking for hotels in Vernon, you need look no further. This Holiday Inn Express provides you with two meeting rooms, a Business Centre and free high-speed, wired and wireless Internet access in every room and throughout the public areas of the hotel. We invite you to stay with us at the Holiday Inn Express Hotel & Suites in Vernon, BC, where you can enjoy starting your day with our complimentary Express Start breakfast. With our Business Centre, Fitness Centre and indoor pool, you are sure to have a comfortable and convenient stay at our Vernon hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Vernon
Holiday Inn Vernon
Vernon Holiday Inn Express

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