I have just recently returned home from a stagette weekend in Kelowna (we stayed at The Cove Resort...amazing!), and decided to stop at Sparkling Hills for some much-needed spa treatments on the way home. We were so excited to see the hotel, and even more excited to experience KurSpa as the pictures on the website (especially of the saunas and steam rooms) looked amazing. Everything about this hotel and our entire experience there was a total disappointment. While the area surrounding the hotel is stunning, the hotel itself is a total eye-sore and appears to be built with little respect for the natural landscape. The inside was even more surprising - it was a ghost town, with no people, no staff to greet us, no furniture, and hardly any of the "sparkle" that we were expecting from a Swarovski hotel.
Our spa appointments were booked for 1pm, and we arrived early at 11am. As frequent spa clients, we always like to arrive early to experience the ameneties before our treatments. We had to pay $50 for a day pass to the spa on top of our treatments as we were not hotel guests...which we thought was okay because the spa DID look like it would be worth it for the day. After they took all of our information and we were given a tour of the spa were we told that the steam rooms and saunas would be closed that day from 11am-4pm. WHAT?? So we had just arrived as they had closed...wish someone had told us that on the phone when we booked our treatments for 1pm and before we paid $50 to use the spa for the day. So basically all we did was sit by the indoor pool for 2 hours until our treatments (massages that were VERY average), and then for another 2 hours after our treatments while we waited for the steam rooms and saunas to open. The most baffling part of all of this: this place serves NO FOOD WHATSOEVER at the spa. Not only that, you are not even allowed TO BRING YOUR OWN FOOD into the spa. So I just spent money sitting around a very minimilalistic, cold, un-inviting pool room starving to death for 5 hours waiting for the rest of the spa to open. Awesome. One of the ladies I was with commented that it seems like this is a place where they do not want you to "stay and enjoy"...it seems that they basically want you in and out as fast as possible, so they make it as uncomfortable for you as possible.
Finally, 4pm rolls around and we finally get access to the steam rooms. And they are beautiful and thoroughly enjoyable even though the water fountain in the aqua meditation room was not working and they igloo room was closed for maintenance (we were not told this on our arrival). For one solid hour, we really enjoyed ourselves and were finally able to say some nice things to eachother about the place. After an hour, we had to leave because we were absolutely starving and could not wait anymore time for food, as we had been there all day (6+ hours) with nothing to drink but water and some luke-warm tea in paper cups.
This place needs to do its research and figure out how to run a 5-star spa. Visit the Fairmont hotels and take some notes, because this place did not even come close in terms of service, comfort, warmth or amenities. KurSpa and Sparkling Hills was a huge disappointment and we would not recommend it to anyone. Save your time and money, go elsewhere.
- Official Description (provided by the hotel):
- Over 3.5 million crystals infused within this modern oasis – a most remarkable hotel and wellness centre with European-inspired design elegance. Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan, your personal journey to whole body health and wellness begins at our standout among British Columbia resorts. Wellness Packages at KurSpa Sparkling Hill’s reputation as an internationally-renowned wellness center and health retreat is unparalleled. What better way to spark your journey towards a new you than our Wellness Packages, providing savings on spa and wellness treatments at KurSpa. Learn more about our Weeklong Wellness Packages. Also be sure to explore our fitness classes and meditation workshops to promote well-being in mind, body and spirit. KurSpa: A Holistic Health Spa The heart of our Lake Okanagan resort is KurSpa, our 40,000 square foot European-inspired spa, clinic, and wellness center. It is the largest spa in Canada and shines brightly as a worldwide wellness destination. Relax, renew, and revitalize at KurSpa's seven unique aromatherapy, steam, and sauna rooms. Swim in Kurspa's serenity pool featuring underwater music and a Swarovski crystal night sky. Choose from over 100 transformative spa treatments and therapies to detoxify the body and promote optimum health. Consult with our professional team including our naturopathic physician, psychiatrist, massage providers and kinesiologists and view their renowned clinic services. Enhance your relationships with the help of our SHaRP program, which can range from romantic to work relationships. Schedule yourself a mini silent retreat in our Serenity Room. Or, experience the first European Cryo Cold Chamber (-110°C) in North America, our signature KurSpa treatment. Our Luxurious British Columbia Resort Take in the stunning beauty of the Okanagan Valley from our BC resort’s luxury guest rooms and penthouses, which feature sweeping lake and mountain views and operable floor to ceiling glass window walls that can be opened to instantly transform your room into an outdoor oasis. Swarovski crystals illuminate fireplaces, fixtures and ceilings, lending a luminous and luxurious ambience to every space. Fresh Fine Dining Sparkling Hill Resort is also home to the best fine dining destinations in Vernon, BC. PeakFine, our signature restaurant, serves a menu emphasizing the freshest and finest ingredients the Okanagan Valley has to offer. Known as the "Napa of the North" the region's spectacular wines are on offer at PeakFine and Barrique & Java, our more casual wine, tapas, and coffee bar. Stunning Swarovski crystal chandeliers and accents imbue our dining spaces with glamour and elegance, and those seeking an elegantly rustic setting for private dining or special events will find it in Gernots. Discover Sparkling Hill Recognized as a trendsetter in healthy living and wellness hospitality, our Okanagan Lake resort is a distinctive destination for the modern sophisticated traveler. Whether planning a couple's escape, corporate wellness retreat, or incentive travel, our British Columbia resort delivers an unforgettable blend of relaxation, restoration, and wellness. Please explore our website; we look forward to welcoming you to Sparkling Hill Resort on your personal journey to whole body health and wellness. ... more less
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- Also Known As:
- Sparkling Hill Hotel Vernon