What a shame! Such a beautiful resort, but quickly going down hill...Sorry, but the word "Resort" shouldn't be in the title, its deceiving. A resort usually has plenty of staff who jump at the chance to address your every need. Not here. There wasn't anyone around. We didnt' see one staff member the three days we were there. It was like it was deserted.
There was one person in the suite "show home" (where you go to check in) and she was rude and dismissive at best. And the show suite was surprisingly dusty and dirty. There was a table there full of broshures and it was covered in dust. I got a bit concerned and thought to myself, "is this what we had to look forward to in our room?" Yup!! You bet it was! The cleaning crew (if they even have one) should be fired. We found two mice traps with the words "Orkin" on the floor in the living room, the TV was dusty, the inside of the fridge had stuck on stuff on the glass left over from other guests. My best guess, it was raspberry jam. There was dust in every corner and cobwebs above the fireplace.
Our room was well appointed however with a nice sitting area, lovely bathrooms, a beautiful kitchen and was even equipped with in suite laundry! Thank God the sheets were clean and the bed, very comfortable. We found the common areas in need of some SERIOUS attention. Snowy footprints on the tiles, fingerprints in the elevator, bugs on the outside glass that were stuck in cobwebs, dust and debris on the carpet in the hallways, garbages not emptied in the pool area changerooms and soap scum by the sinks. The elevators smelled funky too - we decided that is had to be vomit. This place needs a good vaccum. What a disappointment. Go somewhere else.
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- Also Known As:
- Strand Lakeside Hotel Vernon