Having booked a Suite in this B&B through EasyRez for a Christmas visit to Victoria. I called a few days in advance to change my checkin time. When I was speaking with the woman she informed me that this was not run as a b&b during the winter and there would be no breakfast. There was no mentioned of this anywhether on the Easyrez website that I found. I wasn't pleased but it was a little late to try and find another place that close to Christmas. When we arrived on Christmas Eve I we were shown to a room, I beleive one of the "Beacon Hill Suites" that did not have the amenities I had booked, including no jet tub. When I questioned the woman who let us in she claimed it was an ungrade. I told her it was not and that I wanted the suite that I booked. She advised that it was the only room available because all the other suites were rented out by the month. I asked to speak to the owner and was given her phone number. When I was speaking to her all she said was that they had changed how they ran the facility and forgot to tell me. She did offer me a 15% discount which I took because it was all that I was going to get. However, this was not about money! I was booked a beautiful suite to spend Christmas with my husband in and did not get it!
After I returned home I wrote to Robert Porter House to let them know how unhappy I was and copied the letter to EasyRez and BC B&B association. I also advised EasyRez when they emailed me to ask about my stay at Robert Porter House. I had absolutely no response from EasyRez and they continue to advertise the Robert Porter House as a B&B on their website. I also noticed that my review was not posted with the other reviews even thought they go back to 2006. I did get a response from the BC B&B who advised that Robert Porter House was no longer a member and had been advised to take down the Association's signage. I will never use EasyRez again or stay at the Robert Porter House.
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