Nice things off the top. The hotel is beautiful. The lobby is cozy. The rooms are stylish. It's well appointed and has the feel of a W or the like.
That's about it.
I agree with previous reviews about the restaurant. Small tapas style and not much selection. They try hard but the food definitely doesn't match the price tag.
We booked a romance package for our honeymoon. That included bubble, breakfast and a spa.
No bubble was in our room. No breakfast was delivered. In fact, no menus were in our room. We called to ask for them, they didnt arrive. 30 mins later we had the service desk just read it to us over the phone.
The spa is NOT AT THE HOTEL. We wandered to the lobby 5 mins before our scheduled treatment only to discover the spa is a $10 cab ride on the other side of downtown. Not at the time of booking, not at the time of checkin, not at the time of calling to ask to change our spa treatments did anyone mention the spa was OFF SITE.
Not in the guide book of services on the coffee table is there a mention that you need to give yourself plenty of time to hoof it across town to get your pedi.
This was EXTREMELY troubling to us as this was our wedding night / honeymoon stay. The hotel knew this and dropped the ball in many many many instances.
Other reviews here go on about the beauty, and give equal time to the lack of attention from the service staff.
Agreed. Just because you're beautiful doesn't mean you don't have to try. At $300 a night I wish we'd booked at Bear Mountain and got a golf game tossed in.
Perhaps this hotel is worth it for government workers in need of a self catering set up next to the legislature, but it sure isn't worth the rate.
- Official Description (provided by the hotel):
- The Oswego Hotel experience is unique to Victoria, British Columbia. We are a sophisticated, urban, boutique hotel steps away from the Inner Harbour and downtown. This is a chic destination for the discerning and adventurous traveler. Whether romance, business travel or a much-needed getaway brings you to Victoria, the Oswego's combination of modern design, incredible service and the luxury amenities makes it the perfect place to get a taste of the city's natural surroundings and urban vibe. Whether you make it a base for business meetings or for taking advantage of the city's many cultural, shopping or outdoor adventure options, the Oswego offers a boutique-hotel experience in a prime setting. Enjoy all the action vibrant Victoria has to offer from a downtown destination that's like no other. ... more less
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- Also Known As:
- Oswego Hotel Victoria