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“Impeccable Guest Service, Impeccable Luxury!!”

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Victoria Marriott Inner Harbour
Ranked #17 of 52 Hotels in Victoria
Certificate of Excellence
Portland, Oregon
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Impeccable Guest Service, Impeccable Luxury!!”
Reviewed August 26, 2013

Staying at this Marriott will be something I will look forward to again and again in my life. From the superior customer service from Valets, and Front Desk Staff to Room Service they made our stay fabulous and friendly!! Because of our Marriott Rewards status we were graciously upgraded to a suite without even asking. The suite was breath-taking!! I smile just reflecting back. It has a formal entry, large table/breakfast area and living room, and balcony with stunning views. This room was so luxuriously appointed it rivaled Ritz Carlton. I was even more impressed by the comfortable bedroom, and exquisite walk-thru marble master bathroom with separate shower/tub and sinks. The breakfast we ordered was delivered so nicely and each item was perfectly delicious. This hotel is a favorite of ours now and we look forward to being treated like valued guests-something the staff here does better than anywhere else we have stayed. Thanks to all for their welcoming spirit, what a wonderful vacation!

Room Tip: Use Marriott Rewards for points you can use at these fine establishments.
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank JJRFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,286 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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Sacramento, CA
Level Contributor
176 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
Reviewed August 24, 2013

We had a room on the 14th floor with a balcony. The balcony was rather useless as it had no chairs on it and the in-room furntiture was too large to fit through the door. The room was, otherwise, a typical Marriott room. The view was of the city and the water in the distance. The location is excellent, about a 5 minute walk to the waterfront. The concierge lounge was good for both the evening and morning services. Evening service consisted of cheeses, crackers, an artichoke dip and some sort of hot pork dish. I was disappointed that the lounge did not have the vermouth to make a martini, despite having martini glasses and a shaker. The lounge attendant said she didn't know what vermouth or a martini was. Another guest was equally astonished. And the price of a drink is WAY, WAY over the top at $10 plus a couple of dollars tax. Simply outrageous as I never paid more than $8 for a drink in any of the restaurants in Victoria. The morning service was pretty standard with scrambled eggs, bagels, croissants, and some cold cuts.

If returning to Victoria, I'm not sure we would stay there. There are other hotels with more rooms having great views of the Inner Harbour and don't charge guests over $10 for a drink.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank JIMCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 23, 2013 via mobile

The views of the harbor are excellent. We didn't have afternoon tea at the Empress this time, but our breakfast at the Marriott concierge lounge was almost as good. Todd was at the concierge desk. He helped us with advice on activities for the day. This place was better than most Marriotts; it was more like a Ritz Carlton.

Stayed August 2013, traveled with family
Helpful?
3 Thank MDWMember0928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Encinitas, California
Level Contributor
112 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 22, 2013

We spent 2 nights and really enjoyed our stay. Great room and very helpful staff. Centrally located. We had ordered room service for breakfast and it was excellent. There were city views from our room with a peak of the water. There may have been better views but we were very happy with our accommodations!

Room Tip: High room.
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  • Stayed August 2013, traveled as a couple
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Helpful?
Thank Sofia v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 19, 2013

This is one of the best Marriott properties I have stayed at in the world. We discovered it when it first opened and have been staying here whenever we are in Victoria. The location near the inner harbor is convenient and the rooms are exceptional: quiet, clean, very upscale, and truly enjoyable. The beds are to die for and the bath is all marble and nice. We have found the staff easy to work with and they give good advice. We now have the concierge make our tea reservations for us at Buchart Gardens (too late when you get there) and they give good advice for places to visit and eat. We like to walk from there to nearby parks, and just enjoy the neighborhoods as well. We often eat breakfast there but have not tried dinner. Overall, I cannot think of a major flaw in this hotel.

Room Tip: Prefer rooms with little balconies or ones overlooking the pool area. Very quiet.
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank orth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
2 reviews
Reviewed August 18, 2013

Great hotel in beautiful location in downtown Victoria. Easy access by ferry from Port Angeles. As a premier Marriott rewards member received an upgrade to a 1 bedroom suite with balcony overlooking the harbor and views across water to Port Angeles. Easy access to Butchart Gardens and beautiful drive along coast. Excellent buffet breakfasts.

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Bill_Lou2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 17, 2013

We opted to walk to the hotel from the ferry and it was a quite pleasant walk of about 5 blocks past the harbor and government buildings, although there were taxis waiting at the dock. We did end up carrying our luggage up a flight of stairs rather than walk around the block. This Marriott is adjacent to the Empress Hotel. The staff were wonderful and helpful and the rooms were sparkling. The beds were very comfortable. The breakfast was a great way to start the day. We walked downtown from the hotel and to the bus stops that took us to Craigdurogh Castle. I have some trouble walking, but the streets were fairly level and I was able to walk easily downtown. Back at the hotel, the hot tub and large inside pool were welcome relief.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TravelingGianelos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Marriott Inner Harbour

Property: Victoria Marriott Inner Harbour
Address: 728 Humboldt St, Victoria, British Columbia V8W 3Z5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Victoria
#8 Luxury Hotel in Victoria
#11 Family Hotel in Victoria
#12 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Victoria Marriott Inner Harbour 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located downtown Victoria, the award winning Victoria Marriott Inner Harbour is walking distance to all there is to see and do in Victoria. Stroll to the famous Inner Harbour for Victoria attractions, musicians and artisans, and whale watching tours. Our Victoria BC hotel guestrooms feature the kind of luxury you would expect from a Four Diamond Marriott Hotel including feather duvets and luxury linens, deluxe robes, free wireless high-speed Internet and individual climate control. ... more   less 
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Also Known As:
Victoria Marriott Inner Harbour Hotel Victoria
Marriott Victoria

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