We stayed at this hotel for three nights while attending a conference. There was a slight mix up with my reservation, however the young man at the front desk was very accommodating and rectified the problem professionally. The rooms are adequate and the beds and linens comfortable. We did not eat at their on site facility, but found a great selection of places within easy walking distance around the inner harbour. I was very impressed with the lobby staff from the bellboys to concierge........extremely friendly and smiling. I did not enter the hotel once without someone greeting me. I would stay at this hotel again without question.