My husband booked a suite, letting the owner know that we would arrive at 10:30 pm. She said she would leave a key under the mat, a post-it on the door, but to find, she said to call her at 10:30. When we arrived, we called... and didn't answer. The only apartment with a key under the door was filthy, with dirty sheets on the bed, and full of cobwebs - is that where we were supposed to stay? We called her nonstop for an hour, leaving messages, but she never called us back.
At 11:30 pm, in a city we had never been in, during tourist season with everything booked, we were stranded. If we hadn't rented a car, we would have slept on the street. Even on Saturday, she never called back to apologize.
In the end, we were extremely fortunate to get referred to a new bed and breakfast that was just starting out, and it was a fabulous experience. Don't bother with Trutch Manor.
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