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“pleasant stay”
4 of 5 bubbles Review of Arbutus Inn

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Arbutus Inn
Ranked #36 of 52 Hotels in Victoria
Sooke, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“pleasant stay”
4 of 5 bubbles Reviewed May 22, 2013

We needed a place to stay overnight for a concert in Victoria. The hotel was conveniently located within walking distance and an inexpensive cab ride return (after a few drinks). The room was neat, clean and comfortable with a HD TV that actual had HD on it. The staff was friendly and accommodating and a pleasure to deal with. We noticed that lobby, hallways and rooms were recently renovated and completed in good taste. It was comfortable atmosphere and would recommend the hotel to friends and family.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    81
    58
    43
    15
    7
See reviews for
58
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22
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Lions Bay, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

We stayed here on May 4 2013. Newly remodeled, the rooms are nicely decorated and the bedding was wonderful. The staff was very helpful with info on Victoria. Had a very good nights sleep. Thanks John and Sandy

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

I have never had to stay in a hotel for months on end but staying here was almost like I never left home. The staff is amazing, they were able to help me with all my questions and more. The environment is very clean and the cleaners do an excellent job in keeping the hotel clean. My overall stay was great and I would definitely stay there again hands down.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Antonio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

Great place to stay, very clean, friendly staff and great location. I have a trip planned to Victoria again in October and will be back for a month. I would recommend this hotel to family and friends.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed March 23, 2013

I felt very welcome right away by night worker James and overall I would highly recommend this hotel.
I enjoyed the room very much with a kitchenette and the comfortable bed where I was able to sleep very deeply. The room walls are nicely decorated with soft yellow stripes and white duvet's and bed sheets.
This hotel would have suited me much more than local hostels that I visited previously and for two people it was not much difference in price. In fact three or four people may be able to sleep in a room for as much as the cost of a hostel in town.
The location was close enough to downtown and in fact right on the same street where many buses go by. The 72 and 70x bus stops that go and come from the ferry are also in walking distance further down Douglas Street.
I found the staff in general to be very down to earth and helpful.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sophejean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 6, 2013 via mobile

very deceiving website pictures.. housekerping missed the bathroom.
woken up to constructionin hallway by door and trucks being cleaned ourside or window, listened to commercial vacums and workers personal concersations

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, March 8, 2013
Hello Angela P.
Thank you for your review of the Arbutus Inn. Please be assured that the pictures on our website are correct. The hotel lobby and hotel rooms were renovated about a year ago and the pictures we have listed have not been embellished or photo shopped.
I am sorry read that you did not have a quiet stay. We do have National Car & Truck Rentals onsite and they do detail cars at the back of the property. Normally this is never a problem, again apologies for this. I hope you had a great time on your trip to Victoria and I thank you for your review.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 26, 2012

I recently got stuck in Victoria with my parents due to a rock slide on the Malahat. We choose to stay here as we have in the past. It was nice last time however they have completed some renovations since and we were really impressed. The lobby is beautiful, the staff are really welcoming and the room was cozy and comforting. Such a great deal and loved not having to pay for parking. The diner across the street was awesome. Overall it was exactly what we needed. A little gem in Victoria!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MissBCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbutus Inn

Property: Arbutus Inn
Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#4 Best Value Hotel in Victoria
#21 Business Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
Official Description (provided by the hotel):
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central

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