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“Great Value, Friendly Staff, Updated Rooms”
Review of Arbutus Inn

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Arbutus Inn
Ranked #36 of 49 Hotels in Victoria
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Value, Friendly Staff, Updated Rooms”
Reviewed August 24, 2012

This place is very well maintained and the updates to the hotel were done nicely. The staff is very friendly (the gentelman who works the evening shift took the time to help me plan my stay in Victoria, everything he suggested was perfect!) The location is about a 15 min walk to downtown which I found to be very convenient. There are tons of restaurants around the hotel as well as Beer/Liqour store close by. The price of this hotel was very reasonable compared to the other hotels in the area I looked at. My stay here was all in all Perfect! I will definetly be back.
Thanks staff at the Arbutus Inn!

  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Naomi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, August 29, 2012
Thank you very much for your review on Tripadvisor. I am glad you had a nice stay in the hotel and Victoria, yes...you are right, the young man who works the evening shift is very nice and enjoys helping our guest out with things to do in Victoria. We hope you return soon.
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212 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Edmonton
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 23, 2012

Location is good. You can't walk to downtown, but it is really close. We stayed the night before we took the ferry to Port Angeles. Check in was glacially slow, but the girl was very pleasant. It is hard to find the hotel, as the sign for National Car Rental is much bigger than the hotel sign. If you are coming in from the north, it is right after the ABC restaurant, or just north of the Sandman Hotel.
Beds are great, shower is the absolute best ever. Rooms could be cleaner (hair in sink, shower, and behind our bathroom door). The hotel looks horrible from the outside, but the pictures of the rooms are about 80% accurate. There could have been a bit more done to update the rooms, but over all are good. If you are looking for a lower cost, comfortable place to stay that is close to downtown with free parking this will work. Not a destination hotel by any means.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank frzntundra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, August 29, 2012
Thank you for your review on Tripadvisor and the tip for getting into our parking lot off Douglas St. The hotel even though we are on Douglas Street is also away from the street noise so guests can have a nice quite night while sleeping.
We have made a lot of upgrades in the hotel and still continue to do more. We have replaced all the beds with new linens and triple sheeting. Added flat screen tvs, new higher end shower nozzles. We have repainted every room and replaced the carpets through the entire hotel and hotel room. Now that most of the changes inside have been made we can work on the outside of the building. Thank you again and hope you will return in the future to our beautiful city.
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Langley City, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2012

Don't let the exterior fool you, inside the rooms are comfy and tidy and modern. The bed was comfortable and clean. Lots of water pressure for my morning shower! I found the staff charming and helpful. It was a pleasant and interesting walk to downtown. I would definitely stay here again and will be recommending this hotel to my friends for any Victoria visits.

  • Stayed August 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Marv G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, NJ
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 22, 2012

Really just your basic motel on a commercial strip with several other motels, but this one's particularly fresh, new and well-decorated for its category. Very nice room, and no surprises from what you see in the official photos. The staff was helpful and friendly, and upon our arrival a fellow behind the desk (general mgr.?) even offered us a ride on his trip downtown. But, if one of the staff doesn't happen to be traveling downtown when you're ready, it's a mile walk to the harbor, or you can catch the bus just outside the door. In short, a very good value for convenient, clean and attractive accommodations - good enough that we decided to return for the two days that had been left open near the end of our travels.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
1 Thank up2in2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level 6 Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 16, 2012

The rooms were very clean and nice, All updated looking as if they just reno'd it inside. Huge Flat Screen, Jacuzzi Tub, Huge Bathroom, Huge King Size Bed, Bedding was comfy and new. AC Worked Great. Staff were pleasnt and helpful. I will stay again, if staying long term I would get a room with a stand up shower as the tub with sprayer isn't something I would want to use everyday.

Room Tip: If staying long term get a room with stand up shower!
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldsboro, North Carolina
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 16, 2012

When we first arrived at the Arbutus Inn we were wondering if we had made a mistake. It is a very dated building form the late 60's to early 70's. The current owners have spent their time remodeling the rooms and not the exterior. The staff was pleasant at check-in and the rooms are very modern. You have a flat screen TV and fridge. The beds are comfortable with a comforter but only two pillows. Our two night stay was very nice and quiet. It is really not in walking distance to the inner harbor but, we had no problems with finding parking. The Arbutus is indeed a bargain for a stay in Victoria.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank GENEANDSHERRY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 9, 2012

one reviewer stated there was free breakfast, i asked but they said not included! very steep parking spot but free parking, smaller rooms with a huge tv console which seemed too big for the room, (they should get flat screen to make room appear roomier, towels were old and fraying but smelled clean. noisy old' window style' air conditioner. we had the view of a rental truck parking lot. the staff seemed nice. for the money...you get what you get.

Room Tip: from the main road if you are turning left to get into the street...remember to stay on the left sid...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jemalah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbutus Inn

Property: Arbutus Inn
Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#21 Business Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
Official Description (provided by the hotel):
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central

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