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“Old World Charm with modern amenities”
Review of Arbutus Inn

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Arbutus Inn
Ranked #36 of 49 Hotels in Victoria
Vancouver
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Old World Charm with modern amenities”
Reviewed May 25, 2012

This is a great place to stay for both business and pleasure travel. The rates are excellent, location is perfect and the rooms are outstanding.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank james a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, June 6, 2012
Hello...thank you very much for the great review on Tripadvisor. We have made a lot of upgrades through out the hotel and in our rooms in the past year. We are very proud that our guests are enjoying a great renovated room with new beds at an affordable price. Thank you again for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
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    16
    7
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ontario Canada
Level 6 Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 16, 2012

As others have mentioned the outside of this hotel is not that inviting. You might pass it by from the street view. But the room was decent, clean, comfortable bed, free WiFi, free parking. The room I had was a bit crammed with furniture but it was one with two queen beds. One would have been enough. it had a microwave and fridge in the room. The bathroom was clean and the shower invigourating. Service desk was hospitable.

The hotel is not in the centre of the town and there is not much within walking distance ( a mall, Denny's and MacDonalds) but for the price you can not beat this package.

Stayed May 2012, traveled solo
Helpful?
1 Thank JohnG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
1 review
Reviewed May 14, 2012

Enjoyed a gals' getaway and this was the perfect find! Don't be fooled by the outside 'motel' appearance - the inside made up for it in every way right from the helpful and friendly staff to the comfortable and attractive, newly renovated rooms. The free parking and free WIFI was a bonus and added to the value! The location is great and there are restaurants within walking distance.
Special mention has to be made for the manager of the hotel: one of us left behind a much needed shoe and he went above and beyond the call of duty to accommodate the (anxious) owner by making a special trip to a post office to mail it back to her!!
We will definitely stay at the Arbutus Inn again!

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quesnel, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 2, 2012

Yet another trip to Victoria ( a beautiful city ), chose Arbutus Inn from past experiences being spectacular :) Great service when we arrived, the woman at the front desk was very helpful, the manager even came out and gave us a welcome :D The lobby had changed since we were there last, it is phenomenal!!! very bright and open. We stayed in a room on the 3rd floor, which was a first. Very clean and comfortable room. Overall, great experience once again, great rates and awesome service!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Knutson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 5, 2012

Very good location. Easy to get downtown. Staff was super friendly and helpful with a friendly family-like atmosphere. Rooms were like new and very nicely remodelled with a very, very comfy bed that I didn't want to get out of in the morning. The free computer was handy and the price for the stay was excellent. I would highly recommend this hotel to family and friends and I will be back again.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ronalddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, March 7, 2012
Thank you so much for your kind words about the hotel and our staff. It was our pleasure to have you stay with us on your recent trip to Victoria. We hope to see you again soon.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2012

This hotel was low priced and we were just staying one night. It is a little disconcerting to drive up to -- looks like an old motel - BUT the rooms are newly remodeled, very clean and very nicely appointed, I would recommend them. The lobby also is a car rental agency lobby and that is what it looks like not warm and inviting. And our room in the back, while quiet, looked over the parking for the agency's rental trucks. The person that checked us in was very friendly and helpful -- definitely an employee that I would recommend that they hang on to. Also, while not being right in the downtown area this is very close in and driving to the waterfront, etc is very close.
While the lobby left much to be desired, the hallways are bright and cheerful and very clean. Everything passed the "smell" test. The room was very small as was the bathroom. The furniture, carpets, bedding and mattresses appeared new and it was was very nicely presented. It had a mini fridge, microwave and coffee maker. The things that could have been better: The air conditioner/fan unit did not work and the room was intolerably stuffy. In the morning I realized the windows opened but it was an uncomfortable night to say the least. There were no washcloths in the bathroom and the towels (while new) are small and thin. The sink has a rubber plug but the plug did not fit. I thought maybe it was for the bathtub but it had its own and they were different sizes. I wear hard contacts and need to plug the sink so that I don't lose the contact so this was something I really needed. Also, the times that we entered the lobby someone was almost always outside smoking right by the front door so we had to walk through the smoke to get in the door. I did appreciate that the whole motel is non-smoking.
As I said the clerk that checked us in goes beyond expectations -- giving us directions and restaurant ideas, etc. The clerk that checked us out did a good job but wasn't as warm and friendly.

Room Tip: The clerk that helped us decide which room to reserve said that the rooms with the king sized beds a...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, March 1, 2012
Hello....Thank you for staying with us during your recent trip to Victoria. We really appriciate all of your feedback and will work on the items you bring forth in your review.
Since our purchase of the hotel in Feb 2011 we have made great progress in all our renovations. We have replaced all the beds in the hotel, repainted every room, changed all the linens and added dovets with gel pillows, upgraded bathroom fixtures and added flat screen tvs. It is so nice to hear that you will stay with us again on a return trip to Victoria. We offer the best rates and really do make visiting Victoria affordable. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 8, 2012

Great Staff. Clean Room. I was on the island visiting friends and I stayed at this location. The room was clean and the staff was very friendly. I will definitely return.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArbutusInn, Manager at Arbutus Inn, responded to this review, March 1, 2012
Thank you very much for your kind words about the staff. Everyone on our team is so friendly and always looking to help out our guests for anything they need. Thank you for staying with us during your trip to Victoria.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arbutus Inn

Property: Arbutus Inn
Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#21 Business Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
Official Description (provided by the hotel):
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central

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