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All reviews shark club ricky's restaurant wi fi was free room was clean nice pool and hot tub douglas street check in was easy room door priced hotel budget hotel will stay there again an upgrade close to downtown would highly recommend this hotel kitchenette depot lock
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Reviewed August 27, 2018

Nice room with kitchenette and comfortable bed. Quiet, clean, nice towels and bath amenities. Not really near much but seems to have food available and room service. Helpful and friendly front desk staff. Not the most updated or luxurious, but very nice.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank RobBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this reviewResponded August 28, 2018

Dear Guest,

Thank you for taking the time to submit your comments regarding your recent stay. We are glad to hear you enjoyed the amenities we provided and the front desk team was they to help you in any way needed.

We look forward to welcoming you back the next time you visit Victoria,

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2018

The customer service we received while staying at this hotel recently was phenomenal.

We traveled to Victoria to hike the West Coast Trail at the end of July. Upon our return to the city, our reservation (with another hotel) was cancelled without notice on the Saturday of the August long weekend. We were scrambling to find somewhere to stay, certain we were doomed to pay through the nose for a sub-par hotel far outside the city limits.

We took a chance and called Sandman to see if there was any chance they had one last room available. Not only did they have a room, but they were able to offer a standard rate and offered to apply a CAA discount on top of that. The service we received while staying at this hotel was phenomenal and we couldn't have asked for more.

I really want to thank the gentleman working on August 3 who really helped us out in a bind and made sure our stay in Victoria was perfect!

Room tip: For a better rate, consider calling and book directly with the hotel before going through a third party booking site.
Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this reviewResponded August 21, 2018

Dear Guest,

Thank you for taking the time to submit your comments regarding your recent stay, we are delighted that you were able to stay with us and Alek our Guest Service Agent was there for you in your time of need. We take pride in the service we provide our guests and glad you’re have taken the time to share this with us.

We are here for you the next time you visit Victoria and look forward to having you stay with us again,

Regards,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2018

The hotel was fine, and that's it really. It has the main facilities that you need in a hotel, and good customer service. We felt that the hotel could have been cleaned better on a day to day basis and more attention paid to what has been used so to replace accordingly - ie the flannels were taken as used but not replaced. The sinks and baths were not cleaned down properly - it did look like one cloth had been used to "wipe" over everywhere.

The underground car park was good to have as we felt safer leaving the car. It was good that it was free of charge and key carded to enter.

We didn't use the pool or gym ourselves, but it always seemed busy and well enjoyed.

The customer service is very good; helping us use the business centre when we needed to print our ferry crossing voucher, changing a dollar note to coins for us to give us change, helping us with a map and where to park in town for free etc. If anything it is the customer service and the people who work here that keeps this hotel a nice place to be.

The area itself was quite out of the main city area. It was surrounded by construction work at the time of us staying which caused difficulty in knowing which entrance we were getting into. There were also a few "interesting" characters around on the early mornings, walking around the car park.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Cleanliness
    • Service
Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this reviewResponded August 21, 2018

Dear Guest,

Thank you for taking the time to submit your comments regarding your recent stay, we are glad to hear your enjoyed the customer service provided. I have shared your comments regarding the cleaning on a day to day basis with our housekeeping team as this is truly not our standard.

We would love to welcome you back the next time you visit Victoria and would be hopeful that the City of Victoria will be done their road construction up and down Douglas Street.

Should you wish to discuss your stay feel free to reach out to me directly at any time,

Regards,
gm_victoria@sandman.ca

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Reviewed August 15, 2018 via mobile

Rooms clean. Beds comfortable. Swimming pool and hot tub way too heavy on chlorination. Room service speedy. Construction on street makes it hard but not impossible to access from Douglas street. I would stay again.

Date of stay: August 2018
Trip type: Traveled with family
Thank AB_ragdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this reviewResponded August 17, 2018

Dear Guest,

Thank you for taking the time to submit your comments regarding your recent stay. We are glad to hear you enjoyed the property and the amenities we offered, we will look at the pool & hot tub as they are on a feeder system and should be regulated along with daily testing from our team.

We look forward to having you stay with us again when you visit Victoria and with any luck the City of Victoria will be finished their road work by then!

Regards,

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Reviewed August 11, 2018 via mobile

Stuck here for 30 minutes waiting for a shuttle to YYJ. It was midday on a Saturday so there were sports on the TV’s, a warm welcome from Sean the manager, and a nice glass of Pinot Gris.

They stored my big suitcase for me, and it was a relaxing way to sit and wait.

Thanks for the hospitality!

Date of stay: August 2018
Trip type: Traveled solo
Thank KarenD110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this reviewResponded August 13, 2018

Hello Karen,

Thank you for taking the time to submit your review, we are glad to hear that we were a relaxing place to spend some time before your flight.

Please feel free to come and stay longer the next time you visit Victoria,

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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