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“Very little narration - driver was too busy texting”

Tally-Ho Carriage Tours
Book In Advance
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$155.85*
and up
60-Minute Deluxe Horse-Drawn Carriage Tour
Ranked #24 of 109 Tours in Victoria
Certificate of Excellence
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Attraction details
Owner description: Since 1903, Tally-Ho Carriage Tours has been recognized as Victoria's iconic sightseeing experience. Let our majestic horses and professional guides escort you on a relaxing, entertaining tour through the city's historic, scenic beauty. Allow us to pick you up at your hotel or restaurant, and on cool evenings snuggle into comfort with our soft, faux-fur blankets.
Reviewed July 22, 2013

My wife and I visited Victoria as the last stop on an Alaskan cruise. We had a great day visiting Butchart Gardens and exploring the city. We thought that a carriage ride tour of Victoria would be a great way to finish our trip and chose the 60 minute tour which was $185. We paid by credit card in advance and were asked if we would like to tip the driver which we declined saying we would tip appropriately after the tour. Our 'tour guide' was a young lady who seemed very disinterested and proceeded to text throughout our tour. We hit the curb twice, one time actually riding over the curb which she blamed on the horse (Bud). The only time we received commentary was when we asked questions and the couple of times she did point out anything was when she looked up from texting and we had already passed them. At the conclusion of the tour we were approached by the dispatcher/owner(?) who asked how our tour was. We felt it appropriate to give him some feedback but before giving us a chance to fully explain our experience he interrupted us and immediately wanted to confront the 'guide'. We did not want a confrontation so we walked away. A very disappointing experience and not the finish to our day that we had hoped for - we got more unsolicited information about the city from our taxi driver earlier in the day on our way to Butchart Gardens.

Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallyHoTours, Owner at Tally-Ho Carriage Tours, responded to this reviewResponded August 22, 2013

We apologize you did not have the experience we strive to create for each of our guests. In our business, the tour guides do their best to 'read' each customer and adjust their tour/spiel accordingly. I would encourage anyone who is not having a fantastic time to politely voice any concerns or raise questions to your guide - they want you to leave happy!

Our drivers carry cell phones in case of emergency. Cell phones also enable our ticket salesperson and carriage drivers to communicate via short texts in an effort to ensure carriages are on time and not running late when back-to-back tours are booked (as is almost always the case in our busy tourism season). As we are dealing with live animals and traffic, this communication is essential to our ability to uphold our excellent customer service standards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 - 117 of 135 reviews

Reviewed July 18, 2013

We had a pleasant ride around James Bay, The driver was friendly and informative. A nice mix of Government buildings, historic houses and the outskirts of Beacon Hill Park along the shore.

Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

We decided to splurge on a carriage ride and we delighted we did. The staff offered to take our picture for us when we boarded the carriage (a nice keepsake of a special memory).
We did the half-hour city tour and were very pleased with the route which included travelling down streets with a number of historic homes that our driver pointed out plus a trek along the sea side and the legislative buildings.
Our driver Jen was a delight, she provided lots of interesting little bits of information that made the time even more interesting and enjoyable.
If you want to treat yourself with something special during your stay in Victoria, this would be it!

Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

I booked the 1hr tour a few weeks before our cruise to Alaska. The driver and carriage were ready and waiting for us when we arrived at the appoiinted meeting place across from the Parliment buildings. We had a wonderful tour of the Beacon Hill area and downtown. Our guide was informative and friendly, and the horse was beautiful. I would definately recommend the 1-hr tour. We got to see so much more of this lovely city than we could by foot. Perfect excursion for the quick evening stop of our cruise ship. Please don't dismiss Victoria, it is a charming city, and I hope to go back one day for a longer stay!

Thank suave1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

Friday, July 5th, 2013
Shelly and I took Tally-Ho carriage tours 14 years ago when we were last in Victoria. Tonight, we took the 30-minute "James Bay" tour with our guide, Megan and our horse, "Sarge". We headed south on Menzies St to the beach and took a leisurely route back. Megan did an excellent job pointing out points of interest along the way. We had a great time and is a "must do" in Victoria.
Thank you Megan and Sarge for a nice time.

Thank Steve_Shelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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