The manager "upgraded" us to a suite. When we got into the room, it smelled like rotting fish. We turned on the loud AC unit hoping it would go away and left to explore the city. We came back with the smell seemingly gotten worst. Called the front desk to request for another room and immediately and quite arrogantly informed us that they're completely booked with no apologies for the discomfort we were experiencing nor were any options given. Instead, he pretty much blamed it on us for waiting for a long time between the time we checked in and the time I was calling and that they would not be able to sell the room anymore by that time. I felt like this was a really bad customer service, that is, he's more concerned about the room not getting sold over the customer's discomfort. Only after I gave my comments back to him did he suggest that I speak with the manager the next day. Also, the bathroom smelled like they were cleaned with rags soaked in urine. And when I took out a pan to boil water, the pan still had food crust in it. The sink still had bits of bacon meats in it and there were only 3 TV stations at the most that were actually viewable. The electrical outlets are so bad that my phone charger plugs kept falling off of it. I've stayed in discount hotels before but never with this type of experience. STAY OUT OF THIS HOTEL!!!! FOR ANOTHER 10-20 bucks, you can get a better and enjoyable place to stay and enjoy your vacation!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- We are an 80 room boutique style hotel, centrally located on the Gorge Waterway only minutes to the Inner Harbour. Our rates very competitive and we offer exceptional value for money. Our features include: Free Internet Access, Indoor Pool, Fitness Room, Kitchen Suites, Free Parking. ... more less
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- Also Known As:
- Howard Johnson City Hotel Victoria
- Howard Johnson Victoria
- Victoria Howard Johnson