My husband and I went to Victoria to visit our son and have a rest from many months of too much work and no play.
We booked our stay through Priceline.com after checking out some of the hotels on line. When we arrived in the evening for our 2 night stay I requested that we have one of the rooms with a King bed. After us sleeping in a King for 30 years we just can't sleep well unless we have space. I did not think this would be any problem because on their website they show a standard room having King or Queen beds at the same rate.
The girl gave us a smile and our keys and we headed for the room only to find we were in a room with a Queen bed.
My husband returned to the front desk and asked again for a room with a King. He was told "we will see what we can do." We headed to dinner thinking it would be taken care of when we got back.
On our return we asked if they had moved us to a King room and they told me I could "upgrade" to a King for additional $60.00 per night as the hotel was "full"! We were just looking for a larger bed - not that big a deal. They treated us like we were second class citizens who should be happy to take whatever they had.
So we had two nights of little sleep in a poor bed that was too small with a "view" of a parking lot for good measure! We arrived home more tired than when we left!
I would warn other travelers that booking through clearance places like Priceline.com may have the staff treating you differently than someone paying the full rate.
Although our son was in Vancouver two weeks before - book through Priceline.com and the Bayshore (a 5 star hotel!) upgraded his room to a harbor view when he arrived! Now, that's class!
Because of the way we were treated, we will never go back and we did not go to their restaurant, spa or even use anything from the mini bar! So what was gained by treating us badly?
- Official Description (provided by the hotel):
- Downtown Victoria’s Favourite Boutique Hotel.Beautifully refreshed new guest rooms with plush textures, elegant patterns and raw-silk inspired walls. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Tranquil Spa Magnolia and the exciting new Catalano Restaurant & Cicchetti Bar. The kind of undistracted attention you can only receive in a boutique hotel with just 64 rooms. ... more less
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- Also Known As:
- Magnolia Hotel And Victoria
- Magnolia Hotel Victoria