We had booked our stay through Expedia. I had put in special requests for eraly check in and late check out. A week before our stay I called to confirm the early check in as our flight was arriving very early. They said they didn't see it being an issue. We arrived to the hotel on time, and our room wasn't quite ready, abount an hour. So we went for breakfast and came back. We were told only a few minutes. We waited about 45 minutes in the lounge before going back to the desk. We were told our room would be another hour and a half to be ready as they had given the cleaning staff the wrong room to clean. So we left to hotel and walked around downtown Victoria. After 2 hours our room was finally ready and we were exhausted. As we were checking in the front desk took our credit card for incidentals and gave us the check-in form to sign. It was for the wrong guests. I asked him to ensure that our credit card was removed from the other guests hotel profile. We finally got everything settled and were discussing taking a nap and ordering Room Service, at which point the front desk informed us that the restaurant would not be doing Room Service that night as they were too busy with reservations.
The hotel itself was okay. The walls were incredibly thin, and we were in room 709 which is across from the cleaning staff closet. All we heard the entire stay was cleaning staff talking and entering and existing this room and slamming the door - at all hours of the day! The bathroom didn't have a ventilation fan, so after a shower, the entire room would get very humid and hot. The A/C did not work.
On our way up to our room on the final night, I went to the desk to confirm, once again, late check out. It was not listed on our file. I requested it once again and we went to bed. Nothing else eventful happened during our stay. We enjoyed the free continental breakfast which was very good.
A few days after we arrived home, I noticed a $500 charge to our credit card from the hotel. I called, as I assumed they had charged us for the room as well as Expedia. The Magnolia couldn't find a record that they had processed our guest profile with any charges. Then I remembered the front desk had swipped our credit card on the WRONG guest profile when we were checking in. They did find this error, and then noted that the guests we had paid for were not asked for a credit card, as the front desk would have informed them that a credit card was already on file - so I got a refund and the other guests stayed for FREE. (Good for them I guess)
All-in-all, the hotel seems very unorganized, and there are the same quality hotels to stay at within the same area of Downtwon Victoria.
P.S. If you rent a car, do NOT park in the parkade across from the hotel. The first night we stayed there were 9 BREAK-INs in one night!
- Official Description (provided by the hotel):
- Downtown Victoria’s Favourite Boutique Hotel.Beautifully refreshed new guest rooms with plush textures, elegant patterns and raw-silk inspired walls. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Tranquil Spa Magnolia and the exciting new Catalano Restaurant & Cicchetti Bar. The kind of undistracted attention you can only receive in a boutique hotel with just 64 rooms. ... more less
- Reservation Options:
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- Also Known As:
- Magnolia Hotel And Victoria
- Magnolia Hotel Victoria