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“Charming Hotel and Special Touches” 5 of 5 bubbles
Review of Magnolia Hotel And Spa

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Magnolia Hotel And Spa
Ranked #2 of 52 Hotels in Victoria
Certificate of Excellence
Salt Lake City, Utah
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Charming Hotel and Special Touches”
5 of 5 bubbles Reviewed August 2, 2014

Location is perfect -- close to the harbor and old town. Besides the location and charming hotel, I especially liked the little touches that many hotels miss such as the extra bathroom amenities, the paper every morning, the daily apples and water, the chocolates at night, and especially the superb service by the cleaning women. I did have a little trouble with Wi-Fi a few times, and I was not greatly impressed by the continental breakfast. However, it is a lovely hotel and service and friendliness of the staff were excellent. Magnolia will definitely be my choice to stay when I return.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teacher7-Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, August 6, 2014
Dear Teacher7-Sue,

Thank you Sue for staying with us on your visit to Victoria in July.
I am so pleased to hear that you enjoyed your stay and appreciated the special touches with some of the little details we strive for with each and every guest.

I am sorry to hear about the challenges with the Wi-Fi. For any guest that experiences challenges we hope you will let us know immediately so that we can resolve this. The hotel installed complimentary 15 Mbs service individual to each guest room, and have generally found it very reliable. Typically, in the event there is an issue, this can be resolved by our provider's tech support very quickly. I am very sorry again that you didn't experience the fast Wi-Fi you should expect with our hotel.

Thank you again for the kind review. I am pleased to hear that you will be looking to return when in Victoria and we look forward to welcoming you back again,

Best Wishes,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: GM@Magnoliahotel.com
Direct Tel: 250-412-8480
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,470 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 2, 2014

All the staff were treated us as if we were friends rather than customers . Great visit.I would even look forward to going again.When we had a day spoiled by Budget Car rental we returned to our room to find a bottle of wine & box of chocolates in sympathy ! How many hotels would do that when the problems had nothing to do with them ?

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, August 6, 2014
Dear Frank,

Thank you for taking the time to share your lovely feedback on your recent visit to Victoria.
I am so pleased that our service team took special efforts to make your day better following your other experiences outside the hotel. We pride ourselves on personalized service and special touches and hearing your lovely feedback that you appreciated our efforts makes our day. Thank you.

I hope we have the pleasure to welcome you back to The Magnolia if your travels bring you back to Victoria.

Best Wishes,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: GM@Magnoliahotel.com
Direct Tel: 250-412-8480
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed July 31, 2014

My husband and I were in town on a business trip for his company and had our two kids along. We had a nice sized two bed room. There wasn't much of a view (back of another building), but it was very light.

The internet was SLOW and kept disconnecting. That was irritating.

There is no ability to self park. You have to park on the street, in a parking lot, or use the valet service. That was irritating.

We found someone else's shoes under the bed. That didn't say much for housekeeping.

The room was mostly quiet as it was away from the front of the hotel.

We did not have a good experience in the hotel restaurant (see separate review of Catalano).

The amenities were nice. Lots of goodies in the bathroom. A minibar with room to put your own drinks in. A Keurig coffee maker. Etc.

I would say the nicest people we dealt with were the valets. They were helpful and actually conversed with us. The rest of the staff was more business like and not overly effusive.

The hotel was comfortable and clean and located close to many restaurants, the inner harbour, and the Royal BC Museum. We walked everywhere and enjoyed the location very much.

I'd recommend this hotel if you can get a room at a good price. We never had a chance to try to use the spa so can't say anything about that.

Room Tip: We had a room at the back of the hotel so it was quiet. I see some have complained of street noise...
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank XQU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

We spend a lot of time in hotels across North America and wanted something nice for a special occasion. The Magnolia was a sight unseen choice, but we went with it - and am I ever glad we did. Located in the heart of downtown Victoria and walking distance to everything, the hotel offers great amenities and gracious hosting from all staff.

The top floor room had views of both the harbour and parliament and was wonderfully appointed with fireplace, big windows that opened onto the view, large comfortable bed, simple but beautiful decorations and a large and modern bathroom.

The manager made sure everything was perfect for our evening and called me to personally ensure that all was in order prior to our arrival.

Staff were pleasant and friendly, from our early check-in and great valet service to the advice and suggestions for eating out in the town.

We had a drink in the attached restaurant and loved the cheese-board appetizer. Then off for a adventure.

We arranged for a horse and carriage to pick us up in the early evening and it arrived outside the hotel exactly on time and as promised. We felt like royalty.

Great night out on the town and with the hotel so close to everything, no worries.

Slept beautifully on the comfy bed and crisp linens and late check out helped with our slow start to the next day. All was perfect as we checked out to find our car packed and ready to go with our baggage.

It was a little on the pricy side, but if you we looking for a great night out for something special, you can't go wrong. We would certainly go back for something special.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, August 6, 2014
Dear Mark B

Thank you so much for the great and detailed review following your stay with us.
I am so pleased to hear given your travels across North America that the Magnolia Hotel
measured up so favorably for this special occasion.

I truly hope we have the pleasure to welcome you back again with us,

If I can be of personal assistance at any time, please let me know.

Yours Truly,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: GM@Magnoliahotel.com
Direct Tel: 250-412-8480
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 31, 2014

Very nice, clean hotel. Staff was very helpful and accommodating. Slow service in the morning for breakfast, but the food was great. Walking distance to many restaurants and the harbor. When we pulled up to the hotel, valet gave us other parking options, but we ended up choosing to valet.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hitosea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 30, 2014

We came to town for our annual Victoria trip. As my husband and I are creatures of habit, we have our favorite places to stay. The Executive House was closed for renovation so we decided to stay at Hotel Magnolia. This has now become our favorite place to stay. We will be back soon. The food, the service, the comfort, quietness, friendliness of the staff, restaurant next door/staff/service was all A+. Next time I will be trying out the spa also. Thank you Hotel Magnolia Staff!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jilliefive98033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtenay, British Columbia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 30, 2014

We highly recommend this property. All of the staff were helpful and courteous from our arrival to our departure. Clean rooms with a generous sized bathroom that you do not find at all hotels. Book early as this property books up well in advance!



  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank J Wines H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Magnolia Hotel And Spa

Property: Magnolia Hotel And Spa
Address: 623 Courtney Street, Victoria, British Columbia V8W 1B8, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Victoria
#1 Spa Hotel in Victoria
#2 Luxury Hotel in Victoria
#2 Family Hotel in Victoria
#2 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Magnolia Hotel And Spa 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Downtown Victoria’s Favourite Boutique Hotel.Beautifully refreshed new guest rooms with plush textures, elegant patterns and raw-silk inspired walls. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Tranquil Spa Magnolia and the exciting new Catalano Restaurant & Cicchetti Bar. The kind of undistracted attention you can only receive in a boutique hotel with just 64 rooms. ... more   less 
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Also Known As:
Magnolia Hotel And Victoria
Magnolia Hotel Victoria

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