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“Sweet hotel in Victoria, BC”

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Magnolia Hotel And Spa
Ranked #2 of 52 Hotels in Victoria
Certificate of Excellence
Manhattan Beach, California
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Sweet hotel in Victoria, BC”
Reviewed October 9, 2013

My wife and I really enjoyed our stay at the Magnolia. It's a really nice place and centrally located in downtown Victoria - just a short walk from the many shops as well as the waterfront. We got a lovely room on 5th floor with a great view of the neighborhood and harbor (partial). Paid only $10 extra to get room with sitting area which was super useful for the rainy afternoons that we had. The bed was comfy. The hotel staff was really friendly and helped us find what we wanted in the town. It does cost $24/day to park on weekdays so budget for that. The spa next door looked great but we didn't have time to try it.

The restaurant next door (Catelano) is worth visiting (see my review!) and does hotel room service and morning breakfast (which is built into price). Try the waffles!

WOuld definitely stay here again if we visit Victoria again.

Room Tip: Try the waffles at breakfast
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, October 21, 2013
Dear Chris,

Thank you for your kind review of your recent visit with us!
We really appreciate your taking the time to share your feedback online.

I'm so pleased that you enjoyed the hotel service, location, and the new restaurant Catalano's.

I hope we have the pleasure of welcoming you back again,

Warm Regards,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: gm@magnoliahotel.com
Direct Tel: 250 412 8480
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,574 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Auckland, New Zealand
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 9, 2013 via mobile

We stayed a night at this lovely hotel in September. Very friendly welcome on checkin - the hotel was a brief walk from the bus terminal (we arrived by bus after catching the ferry from Vancouver to Victoria).

The room was lovely and spacious with a comfortable bed and a small view of the Government buildings - gorgeous at night all lit up!

Loved the location - close to the waterfront & to the shopping area. Again, Victoria was very easy to walk around.

The breakfast that was included with the room rate the next morning was great too.

Would definitely recommend this hotel. We booked in advance on the hotels website and were pleased with the room rate we secured.

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 8, 2013

I enjoyed my stay at this hotel and I would like to emphasis the kindness and professionalism of every employee. But be aware that the rooms seem larger on the official site photos than they are in reality, they are still comfortable rooms and the bathrooms have a deep tub to soak in. Very quiet and well located in town. My only negative comment is the free breakfast doesn't match the standard of the hotel, please give us less choice but better quality.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sunyrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middleton, Idaho
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2013

My daughter and I stayed on Oct 4th, 2013. The Magnolia Hotel and Spa is centrally located (shopping, eating and sightseeing). We arrived early but they were ready for our check in and the staff was very helpful with exceptional service. On the west facing side, our second floor room view wasn't of the wharf but a look down the street brought the Parliament building in sight--lovely at night.

The room is very well appointed and the decor is nice. The bed comfortable, the linens lux. There is tea and coffee in the lobby at all times-perfect for a quick refreshment whether coming or going. Complimentary breakfast was nice.

Didn't see or hear anything of the advertised 'turn down service' or chocolates. Maybe the privacy sign prevented it. Would have liked the chocolates, however.

This lovely hotel is not-too-small/not-too-big and we will stay here again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 7, 2013

The location is great, the room was nicely decorated and had very comfortable bedding, and the staff was very helpful, pleasant and courteous. The parking arrangement also worked well, although it costs about $24/day
We would definitely stay here on our next trip!

Peter

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 5, 2013 via mobile

We had a great stay 3 nights at the end of Sep 2013. The location is by the Empress! So it's one block from the Inner Harbor launches for whale watching and tours. You are within 10 minutes walking of several excellent restaurants as well as the highly rated British Columbia Museum. The staff helped us with umbrellas when needed, restaurant recommendations that were perfect, and got us breakfast to go when we need to leave before the 6:30 am breakfast buffet opening.

The feel is like a little boutique hotel, snuggled in the bustling town of Victoria.

Stayed September 2013, traveled as a couple
Helpful?
2 Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 2, 2013

It is something special, out of the ordinary, that inspires this posting.

Other posts rightly exclaim the virtues of this lovely hotel - staff, service, rooms, food and location. But it was the response the Front Desk staff and General Manager to our unexpected early departure (made necessary by emergency) that elevates status to the highest levels and distinguishes them from other high end venues. Specifically, we neither expected nor sought refund on nights not used, but we received that courtesy quickly and with ease.

Whenever service is "off the grid," not in the rule book, but in the highest interests of relationship building, focused entirely on the customer, this is when I know a hotel, its leadership, management and staff are extraordinary.

They will have our repeat business with thanks and gratitude.

Room Tip: Worth the extra cost for harbour view. While still very pleasant, our room overlooked roofs of other...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this review, October 7, 2013
Dear Peter,

Thank you sincerely for your kind review of The Magnolia.
It was a truly a pleasure to have you with us at the hotel, and I am sorry that your stay was unexpectedly cut short.

I am pleased you appreciated our service. We have a wonderful team of professionals who care passionately about our business. As you correctly noted, it is indeed far more important for us to have a long term & satisfied guest than to enforce a penalty on what was an unexpected departure.

We all look forward to your return visit on your next trip West to Victoria,

Best Wishes,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: gm@magnoliahotel.com
Direct Tel: 250 412 8480
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magnolia Hotel And Spa

Property: Magnolia Hotel And Spa
Address: 623 Courtney Street, Victoria, British Columbia V8W 1B8, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Victoria
#1 Business Hotel in Victoria
#2 Luxury Hotel in Victoria
#2 Family Hotel in Victoria
#2 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Magnolia Hotel And Spa 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Downtown Victoria’s Favourite Boutique Hotel.Beautifully refreshed new guest rooms with plush textures, elegant patterns and raw-silk inspired walls. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Tranquil Spa Magnolia and the exciting new Catalano Restaurant & Cicchetti Bar. The kind of undistracted attention you can only receive in a boutique hotel with just 64 rooms. ... more   less 
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Also Known As:
Magnolia Hotel And Victoria
Magnolia Hotel Victoria

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