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“consisten high quality service”

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Magnolia Hotel And Spa
Ranked #2 of 46 Hotels in Victoria
Certificate of Excellence
Reviewed August 31, 2013

i was recommended this hotel by other professionals who rely on the Magnolia for its consistent, low key, high quality service. It is a hidden gem in the Victoria hotel scene. The rooms are exceptionally clean, beautifully furnished and so comfortable. The staff are respectful, always helpful and friendly. The spa is an added bonus - a luxury and a convenience. And its central location is unbeatable.

Stayed: June 2013, traveled on business
Thank isla c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded September 3, 2013

Dear Isla,

Thank you so much for your business, and for taking the time to share your review online.

We truly appreciate being your "hidden gem" in Victoria and hope to see you back again for many more visits.

If I can be of assistance in any way, please let me know

Warm Regards,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: gm@magnoliahotel.com
Direct Tel: 250 412 8480

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,185 - 2,191 of 2,879 reviews

Reviewed August 29, 2013

This hotel is in a great location and the rooms are spacious, clean and comfortable. We had a harbor view room with a fireplace which was fun and intimate. Our children had a room that viewed the Parliament Building at night which was beautiful. The staff were very helpful in recommending restaurants and setting up taxi service for us. We were within walking distance of everything but also away from any tourist attractions and noise. It was perfect. I would definitely return here.

  • Stayed: July 2013, traveled with family
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1  Thank alominac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

Easy check-in and valet parking. Very nice personal staff at the front desk who helped us with dinner reservations and our other needs. The hotel is very clean, well appointed and close to the downtown area. Easy to get to the harbor which is right down the street. The rooms are a good size, have refrigerators, ice buckets, glasses, etc. Ice machine on floors 3 & 6. Coffee and tea are available in the lobby daily and breakfast is located at the restaurant next door. Good choice of breakfast items: protein (cold meats as well as hot food such as bacon), waffles, eggs, different varieties of breads for toast, fruit and yogurt, coffee, tea and juices. The room was a good size for 2 adults. Nice linens on the beds too with 4 pillows for each bed. Bathroom had a tub and separate shower. Large bathroom for an older but recently updated property. CLEAN. Turn down service included chocolates. I would stay there again.

Room Tip: We were in 305. Didn't have a view but was light and airy. Not noisy at all. A/C worked great...
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  • Stayed: August 2013, traveled with friends
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Thank Cindy95630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

We stayed here recently and really enjoyed our stay. Rooms are spacious, clean and the beds very comfortable. The buffet breakfast is very good. Lots of variety and great value for the money. My only complaint is that they don't seem to have enough staff available to clean the rooms. We were unable to check in until after 4 due to this issue. As well, the next night we went to our room around 4:30 to get ready for dinner but the room was being cleaned. We found this to be inconvenient. The staff are very friendly, but my rating for 'service' will be a little lower due to the lack of staff to clean rooms in a timely manner.

  • Stayed: August 2013, traveled with family
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Thank eleanor l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

We spent our honeymoon here & were very pleased with the location - we walked everywhere. The view from the diamond room of the harbor was beautiful. Everything that we requested was delivered perfectly, including fresh roses & wine. The breakfast had a wide variety and staff were very helpful. We would return.

Stayed: August 2013, traveled as a couple
1  Thank Joy676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded September 3, 2013

Dear Joy,

Thank you so much for your kind words, and for choosing The Magnolia Hotel & Spa
as part of your honeymoon!

We were thrilled to be part of this special memory, and am glad you enjoyed your visit with us.

I truly hope we have the opportunity to welcome you back again for more of our Personal Touches !

Sincerely,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: gm@magnoliahotel.com
Direct Tel: 250 412 8480

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

My wife and I visited the Magnolia Hotel and Spa and we were very impressed with the well appointed rooms! They did a fantastic job on their recent renovation!

With it being centrally located, you are minutes (or seconds!) from anything in town. The staff are very friendly, who went the extra mile for our occasion. I will have to find out what brand the beds are for when we upgrade our own...love them!

We look forward to returning for a date night soon!

Chris

  • Stayed: June 2013, traveled as a couple
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2  Thank ChrisJ699RM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded August 26, 2013

Thanks for the kind review Chris from Victoria!

We're thrilled you enjoyed your stay with us,
and hope to see you back for a "stay-cation" again soon.

The Magnolia loves welcoming our local guests for those special nights away!

If I can be of personal assistance at any time, please let me know at gm@magnoliahotel.com
or 250-412-8480

Best Wishes,

Bill Lewis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

We booked through Priceline and stayed 1 night - August 15 2013. When we arrived we were told the room we were given was at the bottom of the line because we booked through Priceline. The next morning we went down for the free continental breakfast. We didn't have a coupon and were turned down. We checked with the front desk and told since we booked with Priceline it wasn't included. Needless to say it was one of the most embarrasing experiences we have had in many years.
We would never stay there again!!!

Room Tip: Never stay there if you have booked through Priceline. For some reason they don't like Pricel...
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  • Stayed: August 2013, traveled as a couple
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4  Thank CathyAndDarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaHotelGM, General Manager at Magnolia Hotel And Spa, responded to this reviewResponded August 21, 2013

Dear Darrell S,

Thank you for your recent stay with us at The Magnolia Hotel & Spa.

I would like to offer my sincere apology for your stay with us. This is very disappointing feedback give the level of service we strive for, and the generally positive feedback we
receive.

Every guest who books through the hotel, however they book, should
expect the same treatment as any other guest. As such, any guest requests
for preferences are handled on an as-available basis.

At peak occupancies such as we experience in August, room selection can be limited at times
and I do apologize if they room was not to your full satisfaction.

What is totally unacceptable is to feel as though that your room assignment was
due to how you chose to book your reservations. I sincerely apologize for this
and hope we can speak further and make this up to you.

The Magnolia has gained a strong reputation on personalized service and clearly we failed
in this past stay. I can assure Trip Advisor readers that we appreciate this feedback, and will
be reviewing this incident with our team to ensure we continually improve our operation. Every guest who visits us at Magnolia should expect an exceptional boutique hotel experience.

Thank you again for your business with us Darrell,

I have called you today, and sincerely hope we can recover from this stay and welcome you back again with us.

Yours Truly,

Bill Lewis
General Manager
The Magnolia Hotel & Spa
Email: gm@magnoliahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magnolia Hotel And Spa

Address: 623 Courtney Street, Victoria, British Columbia V8W 1B8, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Victoria
#1 Family Hotel in Victoria
#1 Business Hotel in Victoria
#2 Luxury Hotel in Victoria
#2 Romantic Hotel in Victoria
Price Range: $146 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Magnolia Hotel And Spa 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Downtown Victoria’s Favourite Boutique Hotel. Elegant rooms with floor-to-ceiling windows, two poster beds and deep soaker tubs. Outstanding location, just 2 blocks from Victoria’s picturesque Inner Harbour and in the heart of the city’s best shopping, dining and entertainment. Restaurant closed for renovation, exciting new dining experience to be unveiled in Spring of 2018. Tranquil Spa Magnolia with 7 treatment rooms and organic products. Boutique luxury. Personalized service. Authentic experience. ... more   less 
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Also Known As:
Magnolia Hotel And Victoria
Magnolia Hotel Victoria

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