We spent one week at the Rosewood Victoria Inn in October of 2011. The hotel was warm and welcoming upon arrival, but our room at the top of the stairs was more cozy second hand chic than the antiques that furnished the public rooms. Our room was nonetheless clean and functional, until we discovered that when entering the downstairs foyer, we would be greeted by comforting warmth, but our room was markedly chillier.
We called down several days in a row. The first day they found a way to turn it on, but four hours later we were cold again. We requested heat again and they again turned it on, but by the time it turned itself off the staff was gone for the night. The next morning we went through it again and by afternoon we were told repairmen were on the way. Two days later, after continuing requests, they brought us a small space heater. They were helpful, but we got tired of having to continually be the squeaky wheel for something as basic as heat.
Additionally, when we went down to breakfast the first morning, although we had not specified any particular dietary restrictions, it was very different from our ordinary fare. Biscuits followed by pancakes, or some other starch followed by another carb was the mainstay, after yogurts and other dishes that were just much too sweet for me. Also, my husband was irritated when he was told we were not allowed to sit at a table for two because they would have to make it up again for the next setting, So?
It was interesting, because I do freelance review assignments, and often my directions will include asking to be seated at a different table, or for some other change. The young lady who was our server that morning would have gotten a complete fail. Our happiness was infringing on her ability to control her table service and that was that! So while most of the staff was lovely, the customer's comfort is not EVERYONE's concern.
The breakfast experience tainted our view of the breakfast. We set out to find the best breakfasts on Vancouver Island and found some great spots. We also never participated in tea at the Rosewood because we again did not want to deal with one of the staff there. Between the basics of heat and service, not impressed.
BUT the location is fantastic, with most of Victoria within walking distance and there is a wonderful little pub a half block away for easy dinners or lunch.
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- Also Known As:
- Rosewood Victoria Hotel Victoria
- Rosewood Hotel Victoria