This place was a bit of a fail. I think we had some bad luck, but in the end, that's all that it takes to turn you off of a place.
We reserved a room with a kitchenette. When we checked-in, we were told they didn't have this room available. It wasn't a big deal to us, because we didn't HAVE to have the kitchenette, and we didn't pay extra for it. The check in lady was nice and offered us free parking because of the room issue.
Yeah, we got free parking because of our room mix up (normally $9), but the parking situation here is pretty bad. The secured, underground was full when we checked in (mid-week, mid-day...hmmm...), so something tells me that it's a small lot. The check in lady gave me a pass for the lot across the street. There are no in-out privileges at that lot, since it's a pay lot for the City of Victoria, so you need extra passes if you plan to come and go. The lot is not clearly marked, so I didn't even know if it was the right lot. I had to exit the lot and confirm with the attendant and then go back in again. Also, this lot is not secured, so I couldn't leave anything in my car. The 'drop off' area was busy and it felt rushed to get all of our stuff out of the car so then I could go park it.
It wasn't a dump, but it wasn't that great. It was clean, and I'd say slightly better than motel quality. We were facing a busy street, so we got the street noise all night. Not very good soundproofing. The beds were comfy though, and the TV and amenities were good. There is only one elevator and it's old and small. We had the pleasure of being woken up at 2am by a roudy group of neighbours that were drunk and partying in the hall. Not sure if it's the pub in the lobby that promotes this, or if this is the type of clientele that the hotel draws, but I was pretty mad about it.
There are very few hotels with pools in Victoria, so this is a plus to people with kids. The pool is TINY and in the basement of the hotel, with open windows that face the street (so the bums on the street can look in and watch everyone swimming). NOT what I consider secure. I didn't like this.
The attached restaurant
There was a private function that evening, so we couldn't eat at the hotel for dinner. The next morning when we went to eat breakfast there, we were greeted by an older lady that was totally flustered and stressed out. She stated that she was too busy and we should 'go away' and come back in 30 mins. There were three tables being served. REALLY?! We went to the check-in desk and asked for a breakfast restaurant recommendation. Of course, the guy working recommended the restaurant attached to the hotel. Then I go, "Well, the lady there told us to 'go away' because they were too busy, so maybe you'd like to recommend another place?". The employee looked shocked and turned to another employee and said, "who's working now?" and the girl murmured a lady's name, and the guy goes, "Well, I am terribly sorry! We'll certainly speak to the manager of the restaurant." and then he recommended Cora down the street where we got GOOD service and didn't get told to GO AWAY. That's a first for me, man...
We asked for a late check-out, and were told they could do 12pm (one hour later than regular check out). When we were packing up, shortly after 11am the maids come sniffing around asking if we're staying another night. I go, "No, we got a late check out at 12pm. BUT, I guess the front desk doesn't bother to tell you guys, right?". Of course they don't! Why would they!? That would mean that they actually have good communication and good service.
I must say that the staff of the hotel (NOT the restaurant) were very nice and very helpful always though, despite the communication issues, so that is one saving grace to this hotel.
Location, in my opinion, is the biggest reason to stay here. And the fact that it's cheap. But really - that's it. There are better choices downtown.
- Official Description (provided by the hotel):
- Three-story Hotel located downtown Victoria. Two blocks from the Inner Harbour, tourist attractions, shopping, dining & theatres. ... more less
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- Also Known As:
- Quality Inn Downtown Inner Harbour Hotel Victoria
- Quality Inn Victoria
- Victoria Quality Inn