Yes, this hotel has a great location. We walked everywhere. It looks great from the outside. We did not have long waits for the only elevator. The room was clean, and there were extras like a free newspaper, free parking (we parked once and never used our car again during our stay). The lobby Internet access was down some of the time, and I could not get my Palm configured correctly to access the wireless internet. Front desk was always courteous, but noticeably understaffed. At times, even during busy check in and check out times, there is only one clerk to answer a busy phone, so you will be kept waiting forever to get any service.
We booked two rooms with two Q beds and a kitchenette on the internet more than one month in advance. We received: one room with 2 Q and kitchenette, and, um... sorry, but we forgot to book your other kitchenette and we are full tonight. We had to reject the offer of a K upgrade with pullout sofa (we need 2 beds! That's why we booked 2 beds!), so we ended up with the second room as 2Q, no kitchenette. The clerk basically sat there looking at me as I told him it wasn't acceptable, and offered no further solutions. Finally, I asked for and received free breakfasts: this sounds like a perk, but we had packed breakfast items and they basically rotted for 4 days.
I had to go down to the front desk to remind them to adjust the price as the 2Q room is a downgrade from the 2Q kitchenette room.
Other check in glitches: They booked us for 2 nights instead of 3, meaning that we were locked out and had to get new keys for the last night, meaning yet another long wait at the front desk. We also did not receive a key to the locked cupboards in the kitchenette at check in, so we had to go to the front desk to get the key.
When we finally unlocked the kitchenette, we found one ceramic cup, two bowls, and lots of plates. I can't comment on the rest of the contents since I didn't end up cooking much, but we did need some bowls and cups, and there weren't enough! I guess I would have had to make another trip to the front desk to get more cups and bowls...
So, we ate at the restaurant. It was strangely barren, and the breakfast our first day required a long wait time. This was the reason why we booked a kitchenette: to avoid wasting time eating breakfast in a restaurant. Sigh. The waitress was great, though, and the food was fine.
The room itself is fine as well. Fairly spacious--except, notably, the bathroom, which was so small that the door swings open over almost the entire floor area and its arc almost touches the toilet! The towel rack overhangs the toilet seat, and ours seemed to be in danger of pulling out of the wall.
And now for the deal breaker: Noise. You can clearly hear conversations from the hall when you're in your room. This works in reverse, so those in the hall hear everything in your room. Basically, you are at the mercy of your fellow hotel guests. Let's hope they're quiet when you're there. For the three nights we were there, they were very badly behaved on the first night, with talking in the hallway waking us up at midnight, 3 am, and 6 am. The second and third nights were progressively better, or maybe that's because I was so tired that I couldn't wake up to hear the noise! You can also hear neighbouring room conversations, slightly muffled, TV programs, and the sound of children crying a few doors down, if you are particularly unlucky. I think you get the picture.
The mattresses caused back pain for two of us (I didn't ask the other two of us about this point). This is also a deal breaker for me.
The pool was small and you can stand up in the deep end, with the shallow end being 4'6. The temperature was acceptable, but the water was so murky that we could not see our toes. I would put visibility at maybe 3 feet! Yikes! There was no smell of chlorine. Now, is that a good or bad thing?!!! On the positive side, it was usable.
We asked for a quiet room on a higher floor away from the elevator and stairs. Our room was on the 2nd floor (of 3 levels), facing the courtyard (no traffic noise), and 3 rooms away from the elevator. I'd say they were batting 1 for 3 on "special requests."
Would we stay again? You get what you pay for. This hotel is at a reasonable price for downtown, but if you can't get a decent night's sleep, is it worth the savings?
- Official Description (provided by the hotel):
- Three-story Hotel located downtown Victoria. Two blocks from the Inner Harbour, tourist attractions, shopping, dining & theatres. ... more less
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- Also Known As:
- Quality Inn Downtown Inner Harbour Hotel Victoria
- Quality Inn Victoria
- Victoria Quality Inn