We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Customer Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Victoria Regent Hotel
Ranked #4 of 49 Hotels in Victoria
Certificate of Excellence
Reviewed April 12, 2013

Lovely hotel with great customer service. Victoria is a beautiful place with lots of great sights. I stayed at the Regent on Easter and they put 2 little chocolate Lindt bunnies on my bed that night. The breakfast is quite good and complimentary. When I returned about a week later, they were even more helpful. I had friends with me, who were staying out at the airport. They kept their luggage in my room while we were sightseeing during the day. They gave us a great recommendation for a place to have dinner. When we returned after dinner, they helped us call a cab for my friends, so they could get to their airport hotel. I had been upgraded to a harbor view, which was lovely. I had booked a regular room, but they gave me a suite. It was lovely. I would definitely return.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank paleogurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,420)
Traveler rating
Traveler type
Time of year
Language

1,210 - 1,216 of 1,420 reviews

Reviewed April 8, 2013

We've stayed at the Fairmont Empress and it was great, but we will stay at the Victoria Regent from now on. We had a two-bedroom, ocean-view suite that was enormous and comfortable. The service was prompt and friendly. I wish I could give it 6 stars!

Room Tip: The view from the ocean front rooms is remarkable.
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DreamSeeker94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

Our family of 5 including two teens and one pre-teen had an absolutely fabulous stay at the Victoria Regent during Spring Break. The only downside....we had 3 short days in our stunning two-bedroom suite.
The view of the Inner Harbour was nothing short of spectacular. We were mere steps away from fantastic shopping and some of Victoria's best restaurants (from Mexican Cantinas to high end seafood eateries). We were also an easy 5 minute walk to the beautiful Legislative Buildings and the BC Museum and the various other Victoria tourist attractions.
The suite itself was spacious and comfortable. Having our own fully stocked kitchen was extremely convenient.
The front desk staff was helpful and friendly.
A delicious continental breakfast is served daily until 11:00am and is included in the room rate. This is a real cost savings for a family of 5. The breakfast area offers a fantastic view of the harbour and was something we looked forward to every morning before heading out to see the sights.
Thanks to the warm Spring Victoria weather, we were able to enjoy a delightful and relaxing happy hour on our large deck as we watched the seaplanes take off and land.
Sometimes a hotel is simply a place to sleep at the end of a busy day. I have to say that The Victoria Regent was a key part of our vacation. It enhanced our Victoria experience 10 fold and we can't wait to return.

Room Tip: We stayed in room 702 which was one floor from the top. We had a sweeping view of the harbour and w...
See more room tips
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deverest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earlwilde, General Manager at Victoria Regent Hotel, responded to this reviewResponded April 2, 2013

Thank you so much for your kind words. We were so pleased that we could be your home away from home during your visit to our beautiful city. We look forward to hosting you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

We stayed here for two nights, it was perfect for a getaway to see Victoria. The location was ideal, we had lovely harbor views, and could easily walk to Government Street (main shopping area), the Royal BC Museum, and the waterfront. Our room was enormous, and extremely comfortable and clean. Overall it was an excellent value and we will definitely make this our hotel every time we visit Victoria.

Room Tip: Make sure to choose a harbor view room
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sarabic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

I had caught the Victoria Clipper from Seattle, so got in at 10 a.m., and was so happy to be able to check into the hotel immediately. There was a little terrace, which I imagine would be very nice in the warmer months. What I found outstanding about my stay here was the efficiency and extreme friendliness of the staff. I had twisted my ankle at my hotel in Seattle, and they provided me with an ice pack, which helped a lot. There's a very tempting little mini-bar, and a 1/2 bottle of merlot sitting there caught my attention--I finally gave in-- especially as it was from BC. There is a flourishing wine industry in BC. The room was very quiet (I was on the 8th floor), which is what I'd requested. The next morning, even though I hadn't hung my requests by 2 a.m., as requested, I was able to order breakfast, and it arrived in about 10 minutes. The comforts, and more especially, the friendly staff, made this a perfect stay for my short time in Victoria.

Room Tip: I was facing the street off the harbor side, which had a little street noise at night, but I could s...
See more room tips
  • Stayed: March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 33037Kathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013

We had a stay with our family and it was fine but when we came home we received an email saying that they found a small pen mark on the duvet cover and housekeeping was unable to get the stain out....they proceeded to charge our creditcard for $179.20 the cost of replacing the cover. They sent pictures of pen mark and it was very minor. I asked them to send the duvet cover to me as I couldn't imagine it not coming out, they sent the cover, i received it and within 2 mins with some oxy clean removed the stain no problem. We then sent the duvet cover back to them the next day and they credited our creditcard. and sent use an apology and a free nights stay...what a hassle. Makes you wonder if they can't get a little pen out...how clean are their sheets??..uugghhh! Here's the kicker....since then, we have tried to use the certificate and they say that they have availability but as soon as we give the certificate number to them they miraculously have NO ROOMS AVAILABLE. Unbelievable. Their customer service is horrible.Christina [--] - nightmare. Elaine [--] - Reasonable Could you imagine staying at a Sheraton and going through this...Not likely. We will NEVER stay at this hotel again!~ and suggest that you avoid the hassle as well! Charity getting the gift certificate, Check out the Photo....

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earlwilde, General Manager at Victoria Regent Hotel, responded to this reviewResponded March 15, 2013

Although it is unfortunate that this incident has escalated to this point, your photo clearly shows that there was much more staining on the duvet cover than a "small pen mark". In fact, there were a number of pen marks presumably drawn by a child. I am not certain why you were able to remove the stain when we could not, but that bears no relation to the cleanliness of our hotel. That has never been called into question by other reviewers and we are commended constantly on our housekeeping standards.

We redeem gift certificates on a "space available" basis and it is clearly stated that availbility is "determined by the reservations department at time of request". When our Front Office Supervisor tried to suggest alternate dates, you hung up on her. We are still willing to honor the gift certificate and you may call me directly if you wish to do so and I will do my best to accommodate your request.

In closing, it is somewhat unfair to open your review by saying your stay was "fine" and then rate every aspect of your stay as a 1 out of 5. Once again, I apologize for the fact that this situation was allowed to get complicated but at least we should be fair in our public statements.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

Good/excellent value, great view, great location - highly recommend for families. Kitchen well equipped for full meals, bathrooms large and clean. Beds soft, and double beds can accommodate two small children.

Stayed: December 2012, traveled with family
2  Thank Travel715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Victoria hotels
Hotel Grand Pacific
#13 of 49 in Victoria
2,118 reviews
Magnolia Hotel And Spa
#2 of 49 in Victoria
2,805 reviews
Fairfield
Abigail's Hotel
Abigail's Hotel
#1 of 49 in Victoria
1,064 reviews
Show Prices
Show Prices
Show Prices
The Fairmont Empress
#20 of 49 in Victoria
3,839 reviews
Show Prices
Show Prices
Show Prices

Been to Victoria Regent Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Victoria Regent Hotel

Address: 1234 Wharf St, Victoria, British Columbia V8W 3H9, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Victoria
#10 Romantic Hotel in Victoria
#17 Business Hotel in Victoria
Price Range: $166 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Victoria Regent Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Voted one of the top 20 hotels in Canada by Conde Nast readers, this exclusive downtown waterfront hotel offers discerning guests the luxurious comfort of spacious suites overlooking Victoria’s vibrant Inner Harbor. Our location is second to none and the suites are perfect for a romantic getaway or the mini vacation you so richly deserve. Relax with an in-suite spa treatment, play a round of golf or explore the many elegant shops, superb restaurants and the Royal BC Museum, all within easy walking distance from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, TripOnline SA, Cancelon, Orbitz, Hotwire, Cheap Tickets and Evoline ltd so you can book your Victoria Regent Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Regent Victoria
Victoria Regent

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing