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All reviews room with king size bed white spot place to sleep douglas street refrigerator
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74 - 79 of 116 reviews
Reviewed August 4, 2013

Great location and friendly front desk people. But the microwave in the room didn't work, and the hairdryer burnt out, we got another after two requests. We were awoken at 5.00am by the front door man entering our room, never did find out why that happened. The other thing was that our rubbish wasn't emptied for 3 days and we ended up dumping it ourselves in an empty room with the door open.
On the plus side, there's a good underground parking facility if you've a car with you and it's in a great place, only 10 minutes from the seafront. And 2 diners on either side for eating.

  • Stayed: July 2013, traveled as a couple
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1  Thank Casio61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013 via mobile

As many of the other reviews have horror stories-- I believe everything everyone has to say. We stayed for a few nights at this location and decided to cancel our last few nights

Lacks service. When you leave for the day and come back to an unmade bed, beer bottles still in your room that were near the door, counters that werent wiped down from the last hotel guest along with sticky floors and all that was they gave you a new towel you can see the negligence of the staff. It makes you wonder if the sheets on your bed were even changed after the previous guest.

We did get refunded back all our money from Expedia, so that was a good thing

  • Stayed: August 2013
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Thank Taylorlee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

Good: The location - about 1 km from Victoria's inner harbour. Parking is close to the entrance. Liked the king size beds with good mattresses. Room has a microwave, fridge and coffee maker. Good wifi. The staff at the front desk is friendly and very helpful. The room rates are competitive.

Not so good: The overall cleanliness leaves a bit to be desired. Rooms/hallways could use a vacuum. Table top in room had not been cleaned. The bedspreads are grungy. The outside of the hotel looks neglected. The A/C in the first room didn't work. There is a coffee maker but guests have to ask for coffee supplies (cups, coffee, milk/sugar) at the front desk. The 2nd night we were moved to another room. The A/C worked there but the coffee maker did not. The coffee maker was replaced but it didn't work either. Not enough washcloths - no hand towels. No water glasses. When we asked the staff for supplies, etc. they were very accommodating and helpful.

Room Tip: Ask for (extra) towels and coffee/tea supplies at the front desk.
  • Stayed: July 2013, traveled with friends
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Thank Marg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Under new management this hotel was awful. The rolm had not been prepared, there were no towels and when some eventually arrived they were fill of holes and torn. There were no coffee making facilities in the room and at one point were unable to supply any tea. This hotel should be avoided at all costs.

  • Stayed: July 2013, traveled as a couple
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Thank GandTi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

I stayed at this hotel in May for a friends birthday and will never make the mistake of staying here again. When we first arrived it was dirty, did not have towels or any soap in the bathroom, and the furniture was falling apart. We barely were in our hotel at all and when we left my visa got charged a $150 fine for damage that we did not do and the hotel never even called me to let me know that my visa would be charged or ask us about the damage. I have now called the hotel and tried to get a hold of the manager three times and have left my number as he is not there. This was in May and he has still not got back to me. This hotel is a scam and not worth the price. There are much better options of the price such as the Strathcona hotel or Paul's Motor Inn.

  • Stayed: May 2013, traveled with friends
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Thank Justine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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