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“Great location, phenomenal service”

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Royal Scot Hotel & Suites
Ranked #15 of 49 Hotels in Victoria
Certificate of Excellence
Toronto, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, phenomenal service”
Reviewed September 5, 2010

We only stayed one night - however I really liked this hotel and will definitely stay again. The location is great - steps to the downtown core.
But I got to truly appreciate the service only when I got back home. Apparently, my father forgot his favorite shirt in the room. We contacted the hotel, they found it and mailed it to us free of charge. That's how you know if someone is willing to go an extra mile.
Looking forward to my next stay there.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheRealLogic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (265)
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English first
Level 5 Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 31, 2010

I booked this room, based on reviews and was glad I did... but not overwhelmed. Location was perfect coming in on Clipper from Seattle - one block up and half a block over (directly behind the only 5 start hotel in Victoria). Travelled with a 6 year old and a 9 year old and we were able to walk everywhere. Yes, the hotel is dated (think 80's brass and pastels) but a junior suite was more than adequate. I'm sure we could have stayed longer, quite comfortably. Balcony, small kitchen area, hide-a-bed and separate bedroom with ensuite bath. It wasn't some place I'd go on a luxurious romantic get-away for but location, family, adequate pool/hottub/saunce/weight room - plus separate billiards and games rooms, we never ran out of things to do. Best part though - front desk staff recommended 2 family friendly restaurants. Both were absolutely perfect: The Olde Spaghetti Factory and Nautical Nellies. Might have stumbled around without that recommendation. Thank you Royal Scot!

  • Stayed August 2010, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 17345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 28, 2010

Great location with a decent sized room. Decor was outdated buy my mother liked it, kind of like staying at your grandmas house (funny smell and all). Overall the hotel was fine, the beds were ok, the room was quiet and spotlessly clean. If it wasn't for the staff we would probably stay there again. Not only were we given the wrong room (despite being assured by email that our desired room type was available) but they gave us the worst room in the place. The receptionist instead of being apologetic was surly. We had to actually get cross in order to get the room we booked even though it turned out there were several suitable rooms available. She wasn't the only one either the staff in general were patronizing and aloof (except the cleaning staff who were lovely, friendly and did a wonderful job).

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cupcakena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 27, 2010

We arrived in Victoria for a one night stay from Vancouver. The hotel looks unimpressive from the outside but inside it is really good and has excellent facilities.

Positives:
Amazing pool and hot tub downstairs- just the two of us in it aswell! Excellent!
Lovely room- big and clean.
Free Internet wireless connection.
Brilliant location, right near the water.
Good TV if you're interested in that.
Easy, quick check-in.

Negatives
Can't really think of any to be honest- we really had no issues on our one night stay. We stayed at 4 hotels in Canada and I think this was the best one of the lot! Would recommend!

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smicer07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 19, 2010

My husband and I stayed at the Royal Scot for the second time in early September. We stayed for 6 nights and enjoyed every single minute of our stay there. We were fortunate enough to have stayed in the Royal Suite on the 4th floor and it was the most comfortable room we have stayed in for a very very long time. This room had a lovely large living room with a balcony, a great little dining room, a perfect (and I mean perfect) kitchen with everything needed to cook a complete meal, a spotless bathroom with upgraded fixtures etc and a wonderful large bedroom with the most comfortable king bed we have ever slept on. The bedroom also has a TV and a little sink and make-up area separate from the bathroom. There are lots of beautiful lamps in the suite and lots of windows as well. The room was spotlessly clean. I can hardly wait to stay at the Royal Scot again! Oh, by the way, they will also drive you to the downtown area and back anytime you like, day or night. They couldn't be more accommodating.

Thank you to everyone there for making our stay so wonderful~

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lainie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Macquarie
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 18, 2010

We picked this hotel from trip advisor and it was great. They pick you up at the bus station on arrival and take you back on departure. It was conveniently loacted within walking distance of downtown. The suites were very comfortable and we would recommend this hotel very highly. A nice quiet location and a well-appointed hotel.
Mike and Jo,
Port Macquarie, Australia

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussiePortMacquarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issaquah, Washington
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 17, 2010

You can walk from the ferry dock here in just a few minutes, dump your bags off and be at the Parliament building, the bus terminals for sightseeing tours or the shopping district after just a short walk.
The hotel itself was great. Clearly not updated recently, but it didn't matter. It's not unattractive, it was clean, the rooms were huge and everything was functional. It was great having a full kitchen.
Staff was really nice and helpful.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thirty1flvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Scot Hotel & Suites

Property: Royal Scot Hotel & Suites
Address: 425 Quebec St, Victoria, British Columbia V8V 1W7, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#14 Business Hotel in Victoria
#15 Family Hotel in Victoria
#15 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Scot Hotel & Suites 3*
Number of rooms: 177
Official Description (provided by the hotel):
See why so many people return to the Royal Scot time and time again! Immaculately clean, the Royal Scot is a service oriented hotel, ideal for couples and families alike. Make yourself at home in a Studio or One Bedroom Suite. Both offer a fully equipped kitchen and living room area. Just steps from Victoria's beautiful Inner Harbour, the Royal Scot offers free wi-fi as well as an indoor pool & hot tub, games room, gift shop and free downtown shuttle. ... more   less 
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Also Known As:
Royal Scot Hotel And Suites
Royal Scot Victoria
Royal Scot Hotel Victoria

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