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“Excellent location, great value”

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Harbour Towers Hotel & Suites
Ranked #22 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 17, 2013

Exceptionally clean and comfortable hotel, topped by friendly service, located within easy walking distance to museum, tourist services, shopping and waterfront strolling. Free parking available on the street, and minimal traffic noise so that we could keep our window open all night.

  • Stayed: May 2013, traveled as a couple
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1  Thank iTravelkeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this reviewResponded May 20, 2013

Thank you for your wonderful review, naming the advantages we're very happy to be able to list: such as location and free street parking and windows that open and can remain so; along with those which we take particular pride in: cleanliness and friendly service.
Hope to say Welcome Back soon,
Kay Koot, general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,450 - 1,456 of 1,939 reviews

Reviewed May 15, 2013

I couldn't have been happier with this place. We booked a penthouse suite on the top floor, 2 levels, balcony on each level, full kitchen, huge jacuzzi... it was just fantastic! We actually live right around the corner and we can see the place from our balcony, but we had the hotel room for a small wedding celebration / party thing. The women at front desk were so helpful and patient, and the room was just too cool :) my favorite part was the super cheap price... the penthouse suite was the same price as a regular hotel room at the Hotel Grand Pacific (a block away) so why not?! I totally recommend this place. Breakfast was awesome too, so much food!

Room Tip: Penthouse suite rocks! I would live there if I could, it's cooler than my own apartment :) espec...
  • Stayed: May 2013, traveled as a couple
    • Value
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Thank JB-Nuska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this reviewResponded May 20, 2013

I so much enjoy reading about an experience that highlights so many of the elements that make our Harbour Towers Hotel & Suites special and memorable! We do actually offer the largest number of suites of any hotel in the city, and the 2-level Penthouse Suites are indeed very cool! They are perfect for entertaining a small party, without having to clean up the next morning!
Your own "penthouse apartment" awaits - reserve it for your next special occasion. With thanks,
best regards,
Kay Koot, general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

I stayed at Harbour towers after having surgery and the staff were absolutely wonderful. Each and every person was incredibly accommodating and genuinely put their absolute best into their customer service. Our room was beautiful with a gorgeous view of the Harbour. The fitness facility and pool were great, especially the gym, it was quite a surprise how many machines they had. I can't say enough good things about my stay and will definitely stay there again and recommend to my friends.

  • Stayed: May 2013
    • Value
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Thank Jadusanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this reviewResponded May 13, 2013

Happily your recovery was alleviated by the service level of our Team! You have highlighted one of the elements that I am most proud of: the genuinely caring and accommodating associates. I'm glad to read that you also appreciated our Fitness Centre and the size and scope of equipment in the gym. And of course ... the Harbour View rooms! Note that the view facing the mountains and the ocean is equally impressive!
Looking forward to saying "Welcome back!"
Kay Koot, general manager

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Reviewed May 10, 2013

This hotel is clean and efficient and has many great amenities. Most important, all the personnel attend to you with courtesy and friendliness, despite the high volume of traffic they handle. All requests are undertaken almost instantly.
I have stayed in several hotels in Victoria and this is the only one that has impressed me enough to write a review. I would recommend this hotel to all travellers. And do use the facilities offered!

Room Tip: Rooms on the higher floors facing the Inner Harbour provide fantastic views.
  • Stayed: April 2013, traveled solo
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Thank Ruby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this reviewResponded May 12, 2013

Oh I absolutely love your description, of "old world grace"!! Our team of Associates has been striving to deliver service excellence for many years now and the courtesy and friendliness you cite provides such positive feedback on our success!
Knowing that you have experienced other, perhaps newer, hotels and this is the first time you wanted to post a review - due to our associates - makes my day! I will take great pleasure in sharing it.
Thank You,
Kay Koot, general manager

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Reviewed May 2, 2013

We've stayed at Harbour Towers several times. As usual, we booked our room on-line at the "web special" rate. When we checked in, we asked if we could have a room with a harbour view. At reception, COLIN told us that unfortunately, he was unable to give us a harbour view room; instead, he could provide us a room that had a fine view of the Olympic Mountains and the ocean. When we went to the room, we were amazed to find that we had been moved to one of the Deluxe Suites on the twelfth floor!! We were absolutely delighted with it!! JANICE, our housekeeper, provided us with excellent service for our three day stay. We enjoyed a wonderful get-away and the free buffet breakfast and free parking were lovely bonuses. We have been telling all our friends about this unique experience and we will definitely be back again.

  • Stayed: April 2013, traveled as a couple
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Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this reviewResponded May 4, 2013

I absolutely love to read a review that highlights so many of the elements that the Harbour Towers Hotel & Suites is proud of: 1st, our hotel name is indicative of the fact that we actually do offer the largest number of suites of any hotel in Victoria; 2nd, although the Inner Harbour view rooms are delightful, you've recognized that the Ocean & Mountain view rooms are just as awe-inspiring; 3rd, our Associates! from Colin to Janice and every member of the team ... Thank You!
Kay Koot, general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

Upon check in we were told that our 2 bedroom suite had maintenance issues and all other rooms were taken. Catherine (Cat) came out and explained the problem and said that she had found a suite for us at the Hotel next store. She offered us a 2 day parking pass, use of their facilities (pool and gym) as well as dinner at Vic’s. We accepted, and boy am I glad we did. The dinner and treatment we received from Ryan and Dominic our waiters were 2nd to none. Together the staff more than made up for the inconvenience of us moving into another hotel for a night then coming back to the Towers. Checking in the following day went very smooth with early check in to a 2 bedroom suite on the 10th floor and we were offered a late check out the next day. Because of how important Cat and crew made my wife, our 2 young daughters, my mother-in-law and I feel we would not hesitate to come back and stay at the Harbour Towers the next time we visit Victoria. I also would recommend to anyone to do the same. If you go, tell Cat hi from Mr. LaRock

Room Tip: If your getting a suite ask for 1014 or the rooms above it.... The views are awesome with great suns...
  • Stayed: April 2013, traveled with family
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Thank Ricklarock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay-gm, General Manager at Harbour Towers Hotel & Suites, responded to this reviewResponded May 4, 2013

It is natural how happy I am to read about our Remarkable Recovery, from a situation that was inconvenient to all concerned, thanks to the extraordinary efforts by our hotel associates. Thank you so much for naming Cat (who orchestrated the elements of the recovery), as well as Dom and the rest of the team.
And we DO look forward to welcoming you back!
Kay Koot, general manager

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Reviewed April 28, 2013

Just came back after 3 days, 2 nights. First timers, went with The Clipper package from Seattle. Chose the cheaper hotel with the cheaper room. We would have had a better experience if we had paid the extra $ and stayed @ The Hotel Grand Pacific- worth the extra cost of nice ammenties and peace/quiet.

For the money, we expected a little better from Harbor Towers.
Coming before all the summer people, we expected better from the hotel but the doors and walls are thin so you Don't have the peace/quiet expected. Plus couldn't call ahead to see how many conventions were there @ the hotel- since it was through the Clipper and not in USA.

The Harbor Towers hotel from the outside looks a little out dated but not too bad-rock at end of hotel on corner so after walking a block up, you might reconize that from their pic, you might be at the right hotel. There is an white very quaint old bed breakfast and hotel in front of the Harbor Towers on the first street where the docks/inner harbor is. Ask anyone in town and they know most of the hotels if you can't find them. The sign for Harbor Towers is on the Left Side of the building-WHO CAN SEE THAT?? The sign should be on the front top so you can see it when you dock or from the street.
The entrance on main floor and Vics bar and restaurant looked nice when you come into the lobby. Wish the rooms and pool area were as nice as the Lobby-if it was, they would have better reviews and a better hotel!! Vics was pricy compared to town. We didn't eat there but saw the prices. We ate elsewhere-lots of choices, plan on walking, but lots close by. The hotel is 1 block up from Clipper-not on main street where there is more car noise etc. (Grand Pacific on first street but set back quite a ways from the noise). They did have good service at the desk when we arrived plus cookies(until they were gone and they never refilled or refilled the water-water should always be available at the desk-other hotels do it) when we arrived @11:30am. Gave good directions for town, bus, etc..

ON Thurs night asked for late check out (because noise next door kept us awake after 1am) but this hotel was not able to give us a late check out for Fri -2 conventions going on. If we had known, we would have gone with other hotel. We booked with Clipper so did not know that info ahead of time. Beds felt springy/old-not as soft or newer as hotels usually are. Pillows were soft and very good (4 to bed) no old bedspread - good-new sheets with bed decoration on the end of the beds. Old white Ceiling Fan in room-noisy above med. speed and dusty. Old room and dusty old drapes. We Opened the slider for air but didn't look like they had air condition for summer just heat thermostat. Didn't use the T.V. heard it didn't have only a few channels anyway. Good size clean refig-cold under T.V.cabinet.The room looked so/so but still very outdated.

We thought the room was fairly clean except for the dusty drapes and dusty around bed bottoms and ceiling fan.
UNTIL we went to use the Microwave! THE MICROWAVE we had requested when we went to use it at night, was Really DIRTY inside. A maintenance guy came and cleaned it even though housekeeping wasn't there at night to clean those things. (housekeeping is always 24 hrs available unless you stay at a really dumpy hotel).Where was just trading it for A CLEAN ONE?? There is no reason that there shouldn't be one person on staff with that large of a hotel-esp. during summer they should have more staff day and night. The room looked and felt outdated.
The room was fair size- not huge and not small- with 2 king beds a T.V and a desk with old semi soft chair plus large glass closet-noticed a small side closet with shelves close to the bathroom.
The toilet is size of a child- not elongated (size) for an adult. We are small/med people but even the small toilets were small for us!
We had an outdated sink and some counter space next to one of the beds besides the small sink/counter in the bath.
Tub old small plus tub shower old handles-had to ajust just right for temp and even then it was readjusting too hot or too cold-showerhead water came out but no adjustment for high or low- no water wand to reach any place for short or tall people. Very Outdated lighting in the room!

Noticed they had kitchenettes available with the rooms with a view across from our room on 9th floor. Friendly housekeeper and helpful too. Equipment for exercise room 10-15 pieces?more than usually see at a hotel-didn't use it.
We used the pool, spa, and sauna once-which was VERY OUTDATED and Too Much Chlorine - our new swim suits still smell even after washing!!
If you are looking for a fairly affordable hotel, close to everything and you don't mind the out dated stuff, thin walls, and all you do there is sleep there and don't care about ammenities then this place is for you! Looked like a good place for families-cheaper and offer larger rooms w kichenetts. One of the conventions was for Christian families. The other was some business convention.
The people next door to us came in Thurs and @ 1:00 am were still laughing etc- loudly, with lots of people. Thurs night where we couldn't sleep- so we had to call down to front desk- then the noise stopped)-That was our real need for a late check out - lack of sleep which they could not give, saying they had 2 conventions there and their house keepers could not possibly get the room ready for the next customers-IT LOOKED LIKE 1 HOUSE KEEPER for 1 FLOOR or maybe more? Same lady was cleaning our floor each day and no one else was in sight- I hope they had others on other floors because that is pretty sad especially when you have 2 conventions w a hotel fully booked!!
It looks like they get new people off the boat after 11:00/11:30 am (the cookies upon arrival if you are lucky to one) so they have people leaving, checked out by 11:00 am so the new arrivals can go to their rooms.
They have a safe you can arrange @ the lobby but none in the room.
After checkout, They will hold your luggage for the day until departure time-ours was after 5pm. Hotel not too far from pharmacy and the grocery store -a few blocks up and and few blocks to the Left.The water and mountains is a few blocks o the left and up the rest of the blocks-closer than we thought. The Inner Harbor where all the boats, Clipper etc..are- 1 block from your Hotel. Many people brought bikes on the Clipper and some had them at the hotel. They have free maps @front desk.
This hotel could use a huge update in the rooms and pool area. It is a step up from Days inn which was pretty bad when you go in and look around but if you want comfort and nice amenities ect.. then We'd recommend the Grand Pacific which is pretty new and across from the Parliament and great views of the inner harbor.

Room Tip: Stay on 9th floor or above and get a water front view would be best (for that price, you can go to a...
  • Stayed: April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Thank S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour Towers Hotel & Suites

Address: 345 Quebec St, Victoria, British Columbia V8V 1W4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Victoria
#16 Family Hotel in Victoria
#18 Business Hotel in Victoria
#22 Romantic Hotel in Victoria
Price Range: $119 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harbour Towers Hotel & Suites 3*
Number of rooms: 196
Official Description (provided by the hotel):
At Harbour Towers Hotel & Suites we believe "It's the little things that make the difference". From our professional front desk personnel to our dedicated room attendants, our ultimate goal is to provide the impeccable service and extra little touches that will make your visit memorable. The Harbour Towers Hotel & Suites offers some of the most spacious and comfortably appointed accommodations in Victoria. Most of our rooms and suites have balconies and many display breathtaking views of the vibrant Inner Harbour or the majestic Olympic Mountains and the Strait of Juan de Fuca. Whether traveling for business or pleasure, you can rest assured that at Harbour Towers Hotel & Suites, your comfort is our primary concern. ... more   less 
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Also Known As:
Harbour Towers Hotel Victoria
Harbour Hotel Victoria

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