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“We'll go back!” 5 of 5 bubbles
Review of Harbour Towers Hotel & Suites

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Harbour Towers Hotel & Suites
Ranked #22 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Maple Ridge, Canada
1 review
“We'll go back!”
5 of 5 bubbles Reviewed February 17, 2013

Great location, excellent service, good value for the money, very relaxing. Our family loved our getaway to Victoria, not only for the sights, but we loved our accommodations. We received a reminder email a couple days before our vacation with our hotel details - it came with an invitation to let them know if there was anything they could do for us. So, we took them up on their offer and requested extra towels (we planned to make use of the pool, hot tub and sauna.) Would you believe a couple hours after we got settled, there was a knock at the door and they were delivering a tall pile of fresh towels for our family!!?? It turns out they offer poolside towels and we never needed extras in the room but, hey, the service was fantastic! We received lots of help with restaurant suggestions and directions from Murray; we also received directions and info regarding spa services from Catherine. Our priorities for a hotel are 1. Cleanliness, 2. Service, 3. Value - this hotel hit them all spot on! Thank you Harbour Towers and staff, we'll come back!

Room Tip: Get a suite - it has a full kitchen (stove/fridge/microwave/coffeemaker/kitchen sink/kitchen table...
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  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adrienne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, February 21, 2013
Thank you very much for your feedback; we appreciate you taking the time to share your comments. We were very excited to read your feedback. The team has committed itself to providing a high level of service. It looks like they are hitting their goal. Thanks again for the comments and we do look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (450)
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English first
Seattle, Washington
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

My husband and I had a fabulous two nights at the Harbour Towers Hotel and Suites. Our room was spotlessly clean thanks to Nga. Catherine at the front desk was so friendly and very helpful. We knew we could ask her anything from bus routes to tea shops. The location was perfect for getting around Victoria without a car.

The Comstocks

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fletcher445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, February 21, 2013
Thank you for taking the time to provide some feedback and comments. We were delighted to hear about the consistent service in all areas of the hotel. Our team works very hard to provide a high level of service. We hope you come back and visit us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harker Heights, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

My Son, Grandson, and I stayed at the Harbor Towers during a fishing vacation. I have traveled to every continent with the exception of Anartica and have stayed in many different hotels. Some were medium priced and some were very expensive. Harbor Towers was without a doubt the best hotel I have ever stayed in. Perhaps the Hotel is a little less modern than some but this review is not about bricks and stones. This review is about the professional courtesy received during our stay. The personnel of the Hotel, from the room attendents to the General Manager and in between were just outstanding. They made three Texas men feel at home in every respect. I would recommend Harbor Towers to those who really want to enjoy their stay in Victoria - it is absolutely the very best of all. When I get the chance to return to Victoria, there is no question where I will stay. God Bless you all and thank you for a wonderful stay.

Room Tip: Room where the Harbor is visdable. On the higher floors - the 10th floor was perfect.
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  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, February 6, 2013
Thank you very much for your feedback; we appreciate you taking the time to share your comments. We were very excited to read your review as our team strives to create a positive customer experience. We look forward to having you stay with us on your next trip to our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

If you are in a small group or family this is a great place to stay for self catering, great sized kitchen area, 1 room with double bed, 1 room with 2 single beds and a pull out sofa in the living room area .
Location is pretty good your are 5 min from the heart of Victoria and about 20 min to the nearest supermarket / area you want if you are self catering,if you are a family I would suggest this place as even if your kids dont want to share a room you have enough room with the sofa bed

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BusBar86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, February 21, 2013
Thank you very much for your feedback; we appreciate you taking the time to share your comments. We were glad to hear you enjoyed your time in Victoria. The hotel is fortunate to have kitchenette rooms and agree with you they are a great option for a family wanting to do a little catering of their own. Thanks again for your comment and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell River, Canada
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

We have been to Victoria several times but had missed this hotel. We will. Defenatly keep this on the list of places to stay for sure. The check in was seamless with friendly staff. The room was big clean and very very quiet.
Parking is below the property so check in and out is very convenient to your car.
Lots of pros no cons...

Room Tip: Harbor view is spectacular
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tecky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, January 28, 2013
Thank you very much for your feedback; we appreciate you taking the time to share your comments. We are glad that you tried our facility and enjoyed your time. We hope we can be your home away from home when you visit Victoria. Look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 23, 2013

I have stayed at the Harbour Towers many times over the past dozen years. I have never once been disappointed. Indeed, on several occasions I have even had my room upgraded from my original reservation, just as a courtesy. The staff are always pleasant and willing to help with anything one might need. The rooms are clean and spacious and the views stunning.
My most recent stay was for pure pleasure, but I have run both large and small events there, as well. Great service on all counts :)

Room Tip: If you can get it, choose harbour side. Both sides of the hotel have magnificent views, especially a...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cherish D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, January 28, 2013
Dear Cherish D

Thank you for taking the time to provide some feedback and comments. We were delighted to hear about the consistent service in all areas of the hotel including the events you have held at the hotel. We are grateful that you keep coming back and look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Living on Vancouver Island, we head to Victoria regularly, but this was the first time we'd stayed at the Harbour Towers. I got a real deal on a low-season stay (including breakfast, parking, and wi-fi internet, usually extra costs), so we booked two nights in a two-double-bed room in mid-January. The rooms are a little older but it means that, generally, they are a little bigger than what you'll find in newer places. A lot of updating has been done, and the beds are very comfortable. We were surprised to find that bar fridges were not included, but upon asking, one was provided right away; we also wished we had a kettle, as I drink coffee while my partner drinks tea. The bathroom was spacious, the tub-shower was wonderful (pressure was huge and temperature never fluctuated, and the little mirrored 'vanity'/ coffee-making station was nice to have right in the room. The TV was fine, though instructions on using the remote were less than helpful (but front office staff/maintenance were exceptionally good at helping us with that). My partner also had trouble and more trouble with connecting to the wifi internet with his Blackberry Playbook; I even had trouble until I tried using Internet Explorer instead of Firefox, then it worked fine. But, although frustrating at the time, it didn't detract, in general, from our enjoyment of our stay.
Especially if you get a good deal, this is a really great hotel to stay at, within steps of the Parliament Buildings, the Empress Hotel, the harbour, and only minutes from the downtown core.
We have already booked to return in February!

Room Tip: Ask for a room on Floor 7 or higher so you get a view of the harbour - not to be missed, especially...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ladybug_and_BigAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Popovich_RM, Manager at Harbour Towers Hotel & Suites, responded to this review, January 28, 2013
Thank you very much for your feedback; we appreciate you taking the time to share your comments. We agree we may not be the newest place in town but we provide great value for the price paid, especially booking one of our specials. We are very excited to read about you enjoying your time at the hotel and that you have already booked a return trip. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbour Towers Hotel & Suites

Property: Harbour Towers Hotel & Suites
Address: 345 Quebec St, Victoria, British Columbia V8V 1W4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Victoria
#16 Family Hotel in Victoria
#18 Business Hotel in Victoria
#22 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Harbour Towers Hotel & Suites 3*
Number of rooms: 196
Official Description (provided by the hotel):
At Harbour Towers Hotel & Suites we believe "It's the little things that make the difference". From our professional front desk personnel to our dedicated room attendants, our ultimate goal is to provide the impeccable service and extra little touches that will make your visit memorable. The Harbour Towers Hotel & Suites offers some of the most spacious and comfortably appointed accommodations in Victoria. Most of our rooms and suites have balconies and many display breathtaking views of the vibrant Inner Harbour or the majestic Olympic Mountains and the Strait of Juan de Fuca. Whether traveling for business or pleasure, you can rest assured that at Harbour Towers Hotel & Suites, your comfort is our primary concern. ... more   less 
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Also Known As:
Harbour Towers Hotel Victoria
Harbour Hotel Victoria

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