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“close to all amenities”
4 of 5 bubbles Review of Embassy Inn

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Embassy Inn
Ranked #12 of 52 Hotels in Victoria
Certificate of Excellence
Calgary, Canada
1 review
“close to all amenities”
4 of 5 bubbles Reviewed September 3, 2013

The service was excellent we go each year and enjoy all the staff at the Inn. The room we have each year is one of the suites on the 4 floor and the rooms are always clean and tidy. The view is beautiful and its quiet. At night you can hear the clopping of the horses heading home after a hard days work. The location is superb all you need is within walking distance to a store, the wharf, the parliament buildings, restaurants and of course a short distance away from Barb's famous Fish n Chip's. The breakfast is also included buffet style or you can order from the menu. Everyday was great. See you next year..

Room Tip: Where you are most comfortable but if its noise reduction then stay in the tower facing the beautifu...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kitkat58dr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, September 5, 2013
I'd like to thank these regular guests who have returned again and again! Your comments are right on the money! Our location is close to all Victoria has to offer and the inclusion of a free hot breakfast has been a hit with all guests. We look forward to serving you again on your next trip to Victoria and the Embassy Inn.
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635 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 2, 2013 via mobile

This hotel has two blocks, the Tower and ugh.... the 'other block'. All the pictures are from the Tower block, which is much newer than than the 'Harbour View Block'. The title 'Harbour View Block' is misleading, you look out on another hotel. This is a very old block and is like a cheap motel. The hotel staff were unsympathetic to our complaints - it really was a huge disappointment and clearly, we were not the first people to complain and the staff have developed a thick skin to ward off complaints about this sub-standard accommodation which should be demolished.
Extremely disappointing and be warned.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Christopher Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, September 5, 2013
I am sincerely sorry you did not enjoy your stay with us. Our website is clear in our description of each of the buildings that make up the Embassy Inn. The Tower building is equal to 3 diamond AAA quality while the Harbour Wing is of 2 diamond AAA quality. Both are priced competitively at each level. If a guest is looking for budget priced, modest accommodation, the Harbour Wing is a good choice. We are currently deciding on areas for improvement for this fall.
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BRIGHTON
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

We stayed here for two nights. It was a great location, close to the center of Victoria. Complimentary full breakfast, where you could order your eggs, rather than eat from the buffet.
The room was fine, but quite a bit of outside noise from the parking lot.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank KATHLEEN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, September 4, 2013
Thank you for the review of your recent stay with us. I am glad we were able to provide "custom eggs" at breakfast!
I am not sure what sort of noise you encountered from the parking lot. We are in a residential neighborhood. Only guest vehicles coming and going.
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Winnipeg, Canada
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed September 1, 2013

The location was fantastic. Close enough for easy walking distance to the inner harbour, even for our young children. Beautiful views were to be had from our room of the parliament building at night when it was all lit up. Excellent breakfast in the mornings. Elevators can be quite slow during peak times (check-in and out times, as well as mornings for breakfast). Beautiful rooms that look like they were renovated recently. Our 2-queen bed room was equipped with a balcony and a sky-light. Loved the decor. The check-in process was quick and easy, check-out we were disappointed with the attitude of one desk agent, but otherwise the rest of the staff were excellent. There was a small outside pool but we never used it. I would stay here again the next time we visit Victoria.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Mandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, September 4, 2013
Thank you for the kind review of your stay. I am concerned that the desk staff member at check out was not pleasant. I will be sure to discuss this with our staff. This behavior would be an exception rather than the rule as we do have a wonderful group of team members. Regarding our renovated rooms, we recently replaced all the beds and bedding in our Tower building and have plans for more changes coming this fall.
We look forward to serving you again.
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San Francisco, California
Level Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

We reviewed several places to stay including VRBO and chose this one for its location and price. We were in the tower, the newer part and enjoyed it. The room was updated and clean. There was no noise at night. It had a pool, too small and viewed by sidewalk walkers. It had a sauna. The breakfast buffet was yummy and included! We were right next to the Parliment building and could view it at night too. We walked to the waters edge and to the east where a quaint pub was. For $112 it was worth it

Room Tip: Ask for the tower
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quigs57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, August 28, 2013
Thank you for your review. I am glad to hear you feel you received value for the price paid. Our location is close to all Victoria has to offer. We look forward to serving you again in the future.
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bairnsdale
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed August 26, 2013

Great Location, Bed was like a rock and my back has not recovered, Breakfast was included but it was the same breakfast on the two mornings we were there, no change to the eggs every thing was the same. Awful, Royal Scots is next door stay there.

Room Tip: Don't stay there
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank rogerbairnsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, August 27, 2013
I am truly sorry the bed was not comfortable for you during your stay. We recently replaced 105 beds with brand new Serta Perfect Sleepers. There may be some other rooms that need the beds replaced as well. As for the breakfast, we are adding items daily based on customer feedback. Just yesterday, we added cereal and all the condiments that go along with the 2 choices, Frosted Flakes and Cheerios. I hope you will consider giving us another opportunity to serve you in the future.
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Cardiff, United Kingdom
2 reviews
3 of 5 bubbles Reviewed August 26, 2013

We stayed at the Embassy Inn for 2 nights while visiting Victoria. Upon arrival via the seaplane it took us a while to find the hotel as the map on the confirmation email wasn't very clear. It wasn't until we found a proper map that helped us find Menzies Street.
The location is fantastic, right next door to the Parliament Building and on the same street as the horse carriage rides around the city, the hippo bus ( a tour bus which drives into the harbour!) is at the end of the street and a short walk to all the other attractions and fantastic restaurants.

The room we had was very spacious and the room was very clean. My only criticisms was that the wifi was terrible. It was incredibly slow, almost to the point of being absolutely useless! We also came across the strangest thing ever while staying in our room. We were watching the tv one night and I turned on one of the light switches and the tv turned off... couldn't get it to turn on, we thought the plug socket had gone. When we spoke to the front desk they informed us that the electric wiring was very old and so the light switches had to be turned on in a certain way for the tv to work!!! Crazy. We spent the evening turning light switches on and off until it turned back on.

The staff were very friendly and approachable and gave us advice on attractions to go and see while we were there. The hot buffet breakfast was also good, but perhaps more choice could be added in the near future.

Overall, reasonable price hotel while great hospitality showed by the staff. It just needs updating and the wifi needs to be updated or not bother having it at all!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lowennataylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this review, August 27, 2013
Thank you for the review of our hotel. Yes, our location is great as we are close to all Victoria has to offer. I am currently looking into the strange wiring issue you mentioned as I recently joined the hotel. As well, the wifi service we have from our provider should meet the needs of all guests in the hotel. When a large number of guests start to stream video, it can slow it down. I will look to see if there are faster options. we look forward to serving you again.
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Additional Information about Embassy Inn

Property: Embassy Inn
Address: 520 Menzies St, Victoria, British Columbia V8V 2H4, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > James Bay
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#20 Family Hotel in Victoria
#21 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Embassy Inn in conveniently located close to all of Victoria's great attractions, dining spots, shopping and theatres. All guests receive a free hot buffet breakfast, free fast wifi and free parking. All rooms are air-conditioned, have balconies, fridges and all the comforts of home. Bring along the family pet as we are a pet friendly hotel. ... more   less 
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Also Known As:
Embassy Hotel Victoria

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