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“Our 4th stay at the Embassy”
Review of Embassy Inn

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Embassy Inn
Ranked #14 of 47 Hotels in Victoria
Certificate of Excellence
Reviewed December 21, 2012

We came to the Embassy this year to see the Christmas lights around town. Booked their "special", which was a double bedded room for 2 nights with 2 breakfasts & 2 adult admissions to Butchart Gardens for $255. We stayed an extra night with breakfast at their B&B rate of $127. FYI, the breakfast selections were delicious, well cooked, good portions (the bowl of oatmeal was huge) & excellent service by our waitress Sarah. The front desk staff were friendly & helpful

Our 4th floor CLEAN room overlooked the entire inner harbor, Empress Hotel & more. It was wonderful looking out in the evenings with everything all lit up. The location is terrific - one block to the harbor or Parliament Bldg or Royal BC Museum, 2 blocks to the Empress Hotel or Info Center.

Room Tip: Ask for a top floor, tower room facing the harbor.
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  • Stayed: December 2012, traveled as a couple
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Thank worddujour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John J, General Manager at Embassy Inn, responded to this reviewResponded January 22, 2013

I'd like to thank the writer for the review of the Embassy Inn. I am glad to hear you enjoyed your stay with us. Yes, we are located right in Victoria's Inner Harbour, close to all of the city's great attractions. We look forward to being of service again should you return to our fine city.

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610 - 616 of 715 reviews

Reviewed September 28, 2012

The Embassy was easy to find after arriving in Victoria by ferry and bus. The No 70 bus Express stopped one road away. The hotel is situated right next to parliament house and on the harbour front. Everything is within walking distance and therefore the location is ideal. Our room was in the Tower, the newer part of the building. The other building is quite shabby looking and we were pleased that we had done our research beforehand through TripAdvisor as to not getting a room in that building. Our room was clean and spacious with a fantastic Queens Bed. Breakfast was included in our deal and there was a very good choice of food to have. All in all, the Embassy Inn is a really good place to stay. Reasonably priced if shopped around.

Room Tip: Rooms in the newer part of the hotel is best.
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  • Stayed: September 2012, traveled as a couple
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2  Thank Zarina1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

The room we stayed in had a private balcony, which is something i have never had at a hotel before. Breakfast for 2 for each day was included in a very low price, and the room had a flat screen t.v., a full kitchen, with ample room for stretching out. Only inconvenience was a lack of control for room temp. or air-conditioning. Location was absolutely perfect for enjoying the sights of central Victoria. I would stay again anytime in the future. Booking was expedia.com Excellent result.

Room Tip: Ask for a room with skylight and balcony. These rooms have a full kitrchen included
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  • Stayed: September 2012, traveled as a couple
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1  Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

The Embassy Hotel restaurant has incredible Eggs Florentine. I have had the pleasure of having them for breakfast at least half a dozen times. The eggs were cooked to perfection every time. Nice way to eat spinach and a great way to start the day. I highly recommend them.

  • Stayed: September 2012, traveled solo
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1  Thank Andry I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

We stayed in the old Harbour section for two nites. Great location right next to the legislature and inner harbour. Room was very clean. Staff were very friendly and helpful. BUT, this building is old, in need of renovation or the wrecking ball. It has the feel of a 1950's motel, which I guess it is. Walls are paper thin, bathroom very cramped, cheap old TV. And, not cheap - we paid $150/nite in August.

  • Stayed: August 2012, traveled as a couple
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5  Thank rab05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We recently stayed at this hotel on our first trip to Victoria and booked it on Priceline. The problem with this hotel is that they have to different sections of the hotel Harbor section and Tower section which was never explained to us when we were booking the hotel. We saw the pictures from their website expecting a room similar to the one in the pictures but when we arrived the hotel the room were completely different than what we were told we were getting and different from the rooms in the pictures. First of all we checked in to this beautiful looking lobby but then were told that our room was across the way in a different much older dingy looking building. Once we got to our room we were very taken aback by what we saw. The room was still decorated from the 80's and nothing had been updated in years. The bed spreads had stains all over them and the beds themselves were hard as rocks to sleep on. We thought we were going to have a refrigerator in our room along with a microwave but all we had was a dingy coffee maker and a alarm clock from the 80's that I remember my parents having when I was a kid. The worst part was the fact that this room didn't have air conditioning and the only windows were very small and there were only two of them (one in the bathroom and the other in the room with the beds) not enough to let any kind of air into the room to cool it down or allow a breeze in. We had to have our door open when we were in the room just so we would get some kind of air flow in the room. Most people would say well its Canada who needs AC well a woman who is seven months pregnant and traveling with a two year old plus it was in the 90's while we were there so AC was very much needed. Also there were black hairs in our tub and you had to walk over to the other part of the building to get ice and drinks. When I question the staff at the front desk why we were put in those rooms and not in the rooms in the nice building that had AC, refrigerator, microwave, WI-FI in the room, and much nicer newer rooms she told me that when we booked online that we booked into a Harbor room and not a Tower room. This was the first time I heard that there were two different rooms and nowhere during the booking process did they inform you that the rooms were different. Also the service at the restaurant for complimentary breakfast was horrible. The waitresses messed up our order and it took them at least 45 minutes to even get us our food and drinks. I wouldn't have been so upset about this hotel if I would have gotten it at a price that would have been reasonable for the room that I received but I could have gotten a much nice hotel room for the same price if I would have been informed of the actual room I was getting. I feel like they misrepresented the rooms online and then switched them on you once you got there. I will NEVER stay here again and I suggest you choose a different hotel for your stay in Victoria. The only positive to this hotel is that it is within walking distance to many of the sites in Victoria but I would recommend the Days Inn or the Best Western instead of this hotel because they are in the same area but with much nicer rooms.

Room Tip: Ask for a Tower room, the better rooms are in the 'Tower', DO NOT get a Harbor room!!!
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  • Stayed: August 2012, traveled with family
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6  Thank Cassandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksquirrel2010, Manager at Embassy Inn, responded to this reviewResponded August 13, 2012

"Bait and Switch"

We are sorry but we have been unable to ascertain your name or dates stayed with us at the Embassy Inn. The Front Desk staff have no recollection of any complaints around the time period of your reveiw and after checking with our Restaurant and Kitchen, again, the staff say they do not remember any serving or kitchen issues. Managers are on Duty from 6am until
midnight and none have received any complaints regarding the issues mentioned.

We take all complaints very seriously and would have addressed any matters with you at the date of stay.

We have updated our website in the last 5 months and have gone to great lenghts to show an unbiased version of our HARBOUR building, which is a frame building, minus air conditioning, and wifi. The photo's online show clearly the design and layout. We clearly show that the TOWER building is the newer building complete with air-conditioning, wifi 15 kitchenette rooms and individual balconies. We also state that the HARBOUR building is more economical. The HARBOUR building has 24 kitchenette rooms, your booking agent would have assigned one if requested. The furniture in the HARBOUR building is relatively new and all areas are very well maintained and clean. All of our bedspreads are off white in colour and are replaced for each new check in , so we are at a loss to understand why you had stains. We are not, and do not falsely advertise ourselves as a fancy hotel, as reflected in our pricing, we do however have a reputation that you can see on all booking websites for cleanliness and we are very dismayed that you were less than satisfied with your stay with us.

Should you decide in the future to give the Embassy Inn a chance to redeem the above matters, please bring this response with you or mention it when you call and we will ensure that you have a complimentary stay equivalent to your recent stay with us.



Dee Gray
Manager.

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Reviewed August 6, 2012

After reading most of the reviews on Tripadvisor, we decided to spend a night in this hotel. We were very dissapointed for the following reasons: 1) although the hotel is in a good location, and clean, it is a 50 year old building that has not been upgraded since its inception. 2) the price per night was high for such accomodations. 3) we thought that breakfast was included, but we were told that for the price we payed (total $158) we did not qualify for breakfast. 4) The rooms are paper thin, and at 1 AM there was a group coming in who woke us up with loud voices. We definitely do not plan on returning to this hotel.

Room Tip: Go to a different hotel
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  • Stayed: August 2012, traveled with friends
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3  Thank svtatiana1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Inn

Address: 520 Menzies St, Victoria, British Columbia V8V 2H4, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > James Bay
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#18 Family Hotel in Victoria
#21 Romantic Hotel in Victoria
Price Range: $99 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Embassy Inn in conveniently located close to all of Victoria's great attractions, dining spots, shopping and theatres. All guests receive a free hot buffet breakfast, free fast wifi and free parking. All rooms are air-conditioned, have balconies, fridges and all the comforts of home. Bring along the family pet as we are a pet friendly hotel. ... more   less 
Reservation Options:
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Also Known As:
Embassy Hotel Victoria

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