I was greeted at reception by someone who asked how my journey had been. He noted that I'd requested a room on the top floor and at the back of the hotel (which I'd read on trip advisor would be quiet), and that they'd accommodated that request. And it was very quiet! He gave me tickets for continental breakfast in their cafe, which I had been expecting, but also a very nice surprise--a ticket for a complimentary cheese plate from their tapas lounge. The room was very spacious, clean and comfortable, with a nice kitchenette and work station. I noticed that if I declined maid service, I would be given a $10 credit to spend in the tapas lounge. So a glass of wine, as well as a generous plate of cheese, crackers, nuts and dried cranberries, was on the house. All this for $85. What really made the experience special was not so much the lovely facilities and great value, but the fact that every member of staff took a moment to exchange pleasantries, from the inquiry about my journey to Victoria to the guy quickly serving me my breakfast to go so I could catch my ferry who asked if I was heading home, and where that was, and wished me a safe trip. Sadly, this personal touch is all too rare today, and I, for one, really appreciated it. It just made me write my first review. They deserve me taking the time. Well done and thank you.
- Official Description (provided by the hotel):
- A charming heritage building located right downtown Victoria. Close to shopping, restaurants and attractions. Minutes walk from Inner Harbour, Market Square and right beside China Town. Rooms are quaint and nicely appointed with flat screen TVs with movie system, in-room fridge, microwave and I-home alarm clocks. On the main level is Cafe Veneto serving all day breakfast and fast fresh lunch. Veneto Tapa Lounge is also on the main level of the hotel which is a stylish urban "restro-lounge" serving delectable small plates and a wine and cocktail menu that is among the finest in the city. ... more less
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