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All reviewsrooftop restaurantgreat locationtop floorone bedroom suiteshuttle busenjoyed our staywithin walking distanceair conditionerlovely hotelmain floora great staywould definitely stay here againharbour areastayed for nightsfront desk staffbeautiful roomwould highly recommend this hotel
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Reviewed August 13, 2018

Great Hotel and excellent staff!
The hotel is located right up the street from the water making it an ideal location for walking on and off the Black Ball ferry. The rooms were clean and even included an upgrade to a larger room.
The amenities were great and the room was clean and stocked well. Our balcony faced our towards the water and from there you could see the cruise ships outside the bay and the beach volleyball games on the rooftop of the nearby Sticky Wicket Pub. The Greek restaurant is also located practically right next door. #YUM

You do have to pay to park your vehicle.

Room Tip: Ask for a room facing out towards the water.
  • Stayed: August 2018, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Sabra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauVictoria, Management Team at Chateau Victoria Hotel and Suites, responded to this reviewResponded 4 weeks ago

Dear Sabra W,

Thank you for taking the time to review our hotel! We are pleased to have been able to offer you a complimentary upgrade, and that you enjoyed our walkable location in Downtown Victoria. We look forward to welcoming you back in the near future!

Kind regards,
The Chateau Victoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2018

We had a suite. The beds were delightful and very comfortable. Great view of the Empress and Harbor. The room was clean and tidy when we arrived. With the exception of a small problem with the coffee cups being not quite clean, our stay was exceptional. The staff was kind and very helpful. The restaurant and bar boast good food and drinks.

Room Tip: Higher floors are away from the night-time noise
  • Stayed: August 2018, traveled with friends
    • Location
    • Rooms
    • Service
Thank Candy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauVictoria, Management Team at Chateau Victoria Hotel and Suites, responded to this reviewResponded 4 weeks ago

Dear Candy R,

Thank you for your kind feedback on our hotel and staff! We are delighted that you enjoyed your comfortable suite with city views. Please know that your comments have been forwarded to our Executive Housekeeper, who will follow-up with her team regarding your specific room. We hope to have the opportunity of welcoming you back in the near future.

Best regards,
The Chateau Victoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2018

Staff are professional and friendly. The place is clean. The price is reasonable. We love the food from the restaurant Vista 18. The only disappointment is that the pool and the fitness room are closed for renovation.

  • Stayed: August 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vacation20180805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauVictoria, Management Team at Chateau Victoria Hotel and Suites, responded to this reviewResponded 4 weeks ago

Dear Vacation20180805,

Thank you for taking the time to share your feedback with us. We are thrilled that you enjoyed Vista 18 Westcoast Grill & Wine Bar and our friendly, professional staff team. Please know that alternate pool and fitness facilities have been provided during the renovation with a complimentary shuttle service to and from. We hope to welcome you back soon!

Best regards,
The Chateau Victoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2018

Good location,no neeed for a car
Staff was a pleasure,enjoyed roof top restruant
AC was only problem,but was rectified
Lots of eating and bars within short walk
Two blocks from harbour where there is lots going on

Stayed: August 2018, traveled as a couple
Thank workandplay106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauVictoria, Management Team at Chateau Victoria Hotel and Suites, responded to this reviewResponded August 10, 2018

Dear workandplay106,

Thank you for your 5-star review! Please visit us again soon!

Kind regards,
The Chateau Victoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018

Regular rooms are small! It takes a long time to cool off your room because it has a
portable air conditioner!
They are re doing the pool and exercise area. it was to re open on July 31st and they sent
an email say sorry the pool will not be open until August 15th. Sorry for your luck.
They did off services at a hotel close by if you wanted to use it.

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank matshroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauVictoria, Management Team at Chateau Victoria Hotel and Suites, responded to this reviewResponded August 10, 2018

Dear matshroom,

Please know that notice of our pool closure is publicly listed on our website, all booking channels, social media, TripAdvisor, and in the confirmation email, we send to each new reservation. We also offer a complimentary shuttle service to facilitate drop-offs and pick-ups at the alternate facilities provided. Do no hesitate to email us directly at sales@chateauvictoria.com with any further feedback or questions.

Kind regards,
The Chateau Victoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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