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“Chateau Victoria” 4 of 5 stars
Review of Chateau Victoria Hotel and Suites

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Chateau Victoria Hotel and Suites
Ranked #16 of 56 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Kansas City, Missouri
Level Contributor
3 reviews
“Chateau Victoria”
4 of 5 stars Reviewed July 9, 2013

The hotel was very outdated in the Jr. Suite we had. It was nice and clean....but needed some renovation. The staff was very nice and helpful. The location is excellent. Very close to downtown and we had a wonderful time there.

Room Tip: The Jr. Suite was very roomy. We didn't need the kitchen, but it would have been great if we wer...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank soccer37-1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 18, 2013
Thank you for your review soccer37-1998,
I do hope you noticed the parts of the hotel we have renovated this spring. We are taking the look and feel of our new lobby and working on the guest corridors next fall as soon as occupancy falls. We have completed all traditional rooms and will start on suites after the corridors. Most of our guests seem pleased with the upgrades and we hope you will too should you return.
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1,705 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (324)
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English first
Sydney, Australia
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 8, 2013

Stayed in room 314 opposite the elevator.
This is not the room you want to book if you are spending more than 1 night . The room is extremely small and the bathroom even smaller , toilet is stuck between the hand basin and the bath tub.

My main problem was the noisy portable air conditioner that restarted every hour or so with a loud bang (waking me up every time)

The.bed was very good and the bathroom amenities of very good quality.

Room Tip: Not opposite the elevator as this place had some early birds with very high voice
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank voyagevoyage40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 22, 2013
Dear Voyagevoyage40. You are correct that architecturally the hotel is not a Chateau but it is the name it has carried since it opened in 1975 and most people know it and like it as such. It is hard to change with that much history. It sounds like you appreciate spacious rooms from your review and I would encourage all who feel the same to consider our suites. Of our 176 rooms, 119 are suites that are about the best value for size in Victoria. I am sorry the air conditioning kept you awake. I can't sleep with air on either in any hotel so I turn it off. In Victoria most hotels don't have air conditioning because of the fact that a hot day is likely 25 to 30 degrees yet it still cools to about 12 degrees at night. I find it best to open the window and enjoy that cool pacific breeze. Even the Fairmont Empress isn't air conditioned because it really isn't necessary here. I invite you on your next trip to Victoria to try our suites in fact if you are coming from Australia, Evergreen Tours puts all its guests in one bedroom suites here.
Regards,
Mark
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Tacoma, Washington, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

We took the Victoria Clipper up to Canada and everything was very impressive! The hotel sent a complimentary shuttle to pick us up from the Clipper dock with hardly a wait and the driver gave us a lot of good information to make our stay better. The front-desk staff were very friendly and efficient checking us in (even upgraded our room!). The restaurant and bar had excellent service and amazing food at very reasonable prices.

Our room was perfect with a beautiful city view. The swimming pool was great - and the hot tub very relaxing. I scheduled an in-room massage that was a perfect afternoon treat. The walk to the inner harbour was very close.

We would recommend this hotel with very high regards and plan on returning ourselves.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lori-Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 18, 2013
Thank you for the wonderful review Lori-Ann, The Clipper is the way to travel from Seattle and we are happy to pick up passengers to encourage the fact you really do not need a car in this town. I am glad everything went well for you and your family and we sure hope you return one day.
Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 6, 2013

Since we stayed at this hotel 4 years ago we decided to stay again because of the familiar area and its closeness to shopping and short distance to the harbor which is one of the more popular places to see with restaurants nearby. We stayed for 4 nites at one of their one bedroom suites with a king size bed. Nice amenities.....stove, refrigerator, microwave, dishes, etc. We chose the suite preferring to have a separate sleeping area. We were on the 14th floor and had a very nice view of the city and the harbor in the distance. A BIG negative issue for us was the free standing air conditioning unit in the bedroom. The bedroom was way too small for that size of an a/c unit. This obviously did not allow for a pleasant nite's sleep during our stay. It was very loud and really did not cool down the rest of the suite. The cold air stayed in the bedroom only. There was an additional fan in the closet that we set up in the living room area. Unfortunately the days were very warm outside during our stay prompting the unit to be on constantly. I mentioned this to the hotel clerk upon checking out. I'm not sure anything would be done about that. Ideally there should be central air in the rooms. The staff including housekeeping were friendly and helpful. We thought the dining room on the 18th floor was a bit too pricey. Overall the hotel is nice but we just weren't satisfied with the air conditioning set up at all which obviously influences or decision of staying there again.

Room Tip: The higher floors definitely will give you a much better view of the city, harbor, parliament buildi...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lee927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 8, 2013
Thank you for your review Lee927,
It sounds like most of your stay was great with the exception of air-conditioning. I am afraid that is something that most accommodation in Victoria lack due to the temperate climate. Even new hotels are built without air conditioning because of the few days were it is actually needed. We have looked into central air but it is cost prohibitive. My recommendation with any of the hotels in town is to run what they have prior to bed and open the windows at bedtime when temperatures generally fall to about 55 to 60 degrees Fahrenheit.
regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seagal16
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 5, 2013

I booked this hotel through the Victoria Clipper. The rate for the hotel was very reasonable and the online professional photos looked very nice so I decided to go ahead with the Chateau Victoria. We booked a standard room. Upon check-in to the hotel, we were pleasantly surprised with an upgrade to a suite with an ocean view. The lobby looked recently renovated and was very nice.

When we arrived to the room I have to say I was disappointed. The room definitely was trying to be something its not. The hotel appeared to be trying really hard to be luxury however, the amenities were not luxury. There was an stand alone air conditioning unit in the room which screams value hotel to me. Also the hallways need to be renovated to be more pleasing to the eye.

As for location, it is in a nice location. About 2 long blocks from the Harbor. Pretty easy to get around.

If I stay in Victoria again, I will most likely not choose this hotel. I would rather pay a little more and get a little more or pay less and get the same quality! I did appreciate the free wifi!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank seagal16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 8, 2013
Thank you Seagal16,
I wonder if we kept you in a new traditional room, would that have made your impression of our hotel better. All those rooms are new since January but many still like the space a suite provides, despite being older. As soon as occupancy drops in the fall, we are taking what we have done in the lobby and in our traditional rooms and redoing all guest corridors. we will close about 4 floors at a time so we don't bother any guests while staying. We also have plans to start on suites after the corridors. I hope you do give us another try when you return to Victoria.
Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed at the hotel for 4 nights during the July long weekend. It was clean and staff was friendly and quite helpful with restaurant and sightseeing suggestion. Short walking distance to the harbor front , shopping and restaurant.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Esther J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 8, 2013
Thank you for your review Esther,
I'm glad to hear your long weekend in Victoria was enjoyable. Its a busy place on long weekends with a kind of carnival atmosphere. I sure hope you can return to the west soon.
Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 3, 2013

I recently stayed at the Chateau Victoria and was so pleased that the location was walking distance to all the sites and places I wanted to visit. The staff were extremely helpful from check-in to check out and my room was very nicely decorated and the little kitchen area was just perfect for our stay. Would recommend highly and will be back!

Shelley
Vancouver

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank McKelvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, July 18, 2013
Dear Shelley,
I am not sure how we missed your review but I wanted to thank you for it. Very concise which tends to get read. We sure hope you can return soon.
Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria

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