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Best Western Plus Carlton Plaza Hotel
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Reviews (1,211)
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All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daysofa bedfew blockstourist attractionsgovernment street
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1,010 - 1,015 of 1,211 reviews
Reviewed June 14, 2010

My husband and I were in Victoria for a race. Our entire visit we were treated with respect and courtesy. The staff went out of their way to ensure we had a great stay free of hassles and readily shared information and ideas with us. They were very encouraging to my husband about his race.

The Hotel Manager went out of his way to help us also. The staff were constantly willing to share their time with us. Our room was very clean and anything we needed was addressed quickly. The value of the room was good and it was quiet as we asked for. It had a fridge and all we needed to eat lunch breakfast and lunch in our room. The location was fantastic, withing walking distance of the parliament buildings and parks, the IMAX and many restaurants. It was just around the corner from a superb little restaurant that served home cooked style meals called John's Place which the staff suggested.

Definitely going back!

Brenda and Chris

  • Stayed: April 2010, traveled as a couple
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Thank Brendaonvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestCarlton, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 14, 2010

Though the location of the Best Western Carlton Plaza is convenient and helpful to our guests, I do believe that it is our staff that separates us from other hotels. The staff here at the Carlton Plaza are all extremely personable and hard working individuals with a true passion for customer service, and this includes our hotel manager! No matter which employee you encounter here at the Carlton Plaza, you will always be welcomed and made to feel as comfortable as possible!

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Reviewed June 13, 2010

First the bad, cause that is what people really want to know.

The elevators are extremely small.
That is all I got.

The long story. I went in search of a 4 star hotel though priceline and betterbidding and in my own opinion this hotel was less expensive and located closer to the shops than the other 4 star hotels, by about 2-3 blocks.

The service was great. Check in, a breeze, and I came with 8 guests and 4 rooms.
$102 US through priceline, but not a name your own price, just a basis standard rate I found. I got denied about a half a dozen times for the other 4 star hotels with a minimum bid of $110 a night.

Valet was $9 a night, and they included it onto your room, and again given the situation, that if someone were to stay in downtown, that is the least expensive option, without question. Car came in about 10 minutes each time, no sweat.

Rooms were great. However one must remember this hotel is in Canada and Canada in general sets a higher standard of being green than most US states, thus the shampoo, soap, and conditioner are all on the wall. There is physical hard facial soap by the package.

Randomous--the umbrellas really are free. I didn't take one, but it's a nice gesture, figuring it rains a lot.

Flat screen tv is really nice.

  • Stayed: June 2010, traveled as a couple
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Thank WCU1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestCarlton, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 14, 2010

I am glad the location contributed to your positive stay! We do have two elevators here at the Best Western Carlton. One is smaller and it's general purpose is to transport guests from floor to floor without worrying about carrying luggage with them. For the guests that are checking in/checking our, we also have a much larger elevator in the lower lobby of the hotel to facilitate the movement of luggage. It sounds as though you enjoyed your stay thoroughly, and I am glad we were able to facilitate your needs. If you are ever in Victoria again, please feel free to drop by and see us!

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Reviewed June 11, 2010

The Best Western Carlton Plaza Hotel is a good hotel, with a great location - right in downtown Victoria. Its close to everything - shopping, the Harbour and transit. They allow dogs and have wifi on every floor - both big pluses for me. The staff are great and are empowered to make your stay comfortable.

Good value.

  • Stayed: May 2010, traveled as a couple
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Thank aeidher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestCarlton, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded June 19, 2010

Thank you for your review. I am so glad that both the complimentary wireless access as well as our pet friendly floors made your stay more convenient! We are always striving to make each guests stay more comfortable, and the above mentioned amenities are only two of many we have incorporated into our hotel. Did you know we also offer hypoallergenic floors for those guests who have allergies? All of these amenities are designed to make sure no matter what the needs of the guest, we can not only meet them, we can beat them! Thanks once again for your review, and we hope to see you again in the near future.

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Reviewed June 10, 2010

We'd just come from the Best Western in downtown Vancouver so could compare them directly. This one is not quite as good, but still perfectly fine. It's only 10 mins walk from the bus station and is very well located, so you can walk to all the main shops and sites easily. Beds were extemely comfortable and clean, and they provided free bottled water and tea/ coffee making facilities (but no vanilla milk at this one...) Room was nice and spacious, and quiet. We didn't eat at the restaurant so can't comment on the food, but there are plenty of places to eat nearby. Reception staff were friendly, and the maid left us a card (not entirely sure if this was a veiled request for a tip, we've not seen this before). Would be happy to stay here again.

  • Stayed: June 2010, traveled as a couple
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Thank northernscientist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestCarlton, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded June 19, 2010

Our staff at the Best Western Carlton plaza are dedicated to ensuring that each guest feels cared for, in every way possible! All of our housekeepers leave their personal cards in the rooms they have cleaned. Our intent is to make each guest feel comfortable speaking with all of our employees should they require assistance in any way,shape, or form. We have consistently received praise from many guests referring to our "personal touch" when it comes to the overall feeling of our staff members. We want guests to know that we care about all aspects of their stay, and although a person to person introduction is not always possible, sometimes just knowing an employees first name can help guests feel more comfortable bringing specific needs to our attention. After all, our overall goal is to ensure that each guest experiences the best stay possible!

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Reviewed June 3, 2010

We generally stay at Best Westerns because we have never been dissapointed and appreciate the good accomidations. However the Carlton Plaza in Victoria was a special treat. The room was very large, clean, quiet and the bed exceptionally comfortable. The location is a few blocks from downtown and the staff friendly and helpfull. The resturant was also very friendly and prices all the way around reasonable. We would strongly redommend this hotel to any Victoria travelers.

  • Stayed: May 2010, traveled as a couple
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Thank Randall_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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