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“Compasion and great service”

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BEST WESTERN PLUS Carlton Plaza Hotel
Ranked #18 of 52 Hotels in Victoria
Certificate of Excellence
Courtenay
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Compasion and great service”
5 of 5 bubbles Reviewed October 8, 2009

Our stay at the hotel was excellent from the minute we walked in the door.Frontdesk staff,Valet,and Housekeepers, all treated us with compasion and great service.We will be back for more of that.
Many Thanks. Steve Pasanen

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khope0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,030 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reno, NV
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 8, 2009

I stayed at the BW for three nights. Stayed on the top floor that being 7. My particular room had an outside balcony overlooking the city. Believe my room was #704. Rooms are very comfy would surely stay here again. Great customer service as well..

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingMan37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 1, 2009

We walked from the victoria clipper Dragging our lugage,over packed for sure! We are older and a bit broken,so as the blocks added up we became a little fearful. To our great surprise,we were greeted very warmly by the hotel staff.Then we were told they up graded our room,very nice indeed! Infact my Husband wanted to know how much I had paid for the room,to his delight I told him American Airline miles coverd all the expenses! I have told every one who will listen,this is a nice place to stay! The walk was great and they helped up navigate the buss system to got to Butchart Gardens.Not so bad and lots of tourist were doing the same! Alot cheaper than a tour and you can take your time! If I had taken a tour We would have been rushed! Great place to stay!Great beds,kitchen,large screen tv,we didn't use.Very clean bedding,crisp!Great location and safe!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HoustonDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Vancouver BC
2 reviews
5 of 5 bubbles Reviewed September 30, 2009

The hotel is very reasonably priced, within easy walking distance to most of the tourist attractions, maps were provided for these attractions and the staff was very helpful in providing restaurant selections that were close to the hotel. The room looked like it had been recently renovated and the beds and pillows were very comfortable. Valet parking was provided at a very reasonable rate. If you are staying in downtown Victoria , I highly recommend the hotel.

  • Stayed September 2009, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sydney42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
181 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed September 28, 2009

We relied on our GPS to take us to the hotel as it was quite late and we were not that familiar with Victoria. After what seemed to be an endless series of "turn left" commands, the "arriving at location" announcement put us on a downtown street with no immediately apparent signage to indcate a hotel. That's most of the bad news. A young man comes out of the doorway with a baggage cart, takes our luggage and wisks inside. The reception personnel were great that night and their day staff were equally good.

The hotel is older but exceptionally well maintained. The room was quite large, very clean with a large flat screen TV. The bathroom was well lit and had a very good shower. Use the bath mat as the bath tub was quite slippery without it.

The bed was outstanding for comfort and after flying and driving most of the day, we were asleep in minutes. We had thought that being on a downtown street would be noisy but that was not the case although the morning brought the inevitable truck traffic.

The hotel is within easy walking distance of most of Victoria and as street parking is almost impossible, you should walk if you can. The hotel has no visble parking and the meters are, as expected, expensive and patrolled regularly. The hotel has a $9 per day valet service with limitless in and out privileges which we recommend. There is no free continental breakfast but there is a De Dutch restaurant in the hotel. The food there was acceptable and reasonably priced.

All things considered, this is a three star worth which merits consideration.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trafdlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melton Mowbray, United Kingdom
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed September 24, 2009

The hotel is close to Chinatown, but about 20 minutes amble to the harbourside, but take in the shops and pubs and Market Place on the way. Very close to the superb Willie's Bakery and cafe. The staff are very helpful with directions and sights and where to get a decent pizza. They provide free Wi-Fi throughout, and free water in your fridge, unlike other hotels that charge $6 a bottle! Clean and comfortable, but the view isn't anything special. No swimming pool on site, but free passes to the YMCA pool.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevinbecken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed September 8, 2009

We vacationed in beautiful Victoria over Labour Day weekend. I had booked a standard queen room, the bare minimum basically. I had emailed 2 days before arriving asking for a king bed if one became available.

When we arrived we were given a ONE BEDROOM SUITE, complete with full kitchen and balcony on the top floor. They also gave us dishes, silverware and a toaster in addition to fridge and stove which was good. It definitely took us by surprise.

Staff was polite and helpful, though we never really needed any help and didn't talk to them much.

Bed was very, very comfortable. TV in the bedroom was very old and didn't work well but it was no big deal.

Location was excellent. By looking at some street maps before our arrival, I thought we'd be a little out of the way from things but that was definitely not the case. We were central to everything we wanted to see. About 5 minute walk to Chinatown and 10 minute walk to the Inner Harbour. Lots and lots of shops near the hotel. 10 minute bike ride to The ocean at Ogden Point on Dallas Road, and Fisherman's Wharf (both things I highly suggest checking out.) OH, and the hotel offers FREE bike rentals! Sweet!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Property: BEST WESTERN PLUS Carlton Plaza Hotel
Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western

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