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Best Western Plus Carlton Plaza Hotel
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Reviews (1,213)
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All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daysofa bedfew blockstourist attractionsgovernment street
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668 - 673 of 1,213 reviews
Reviewed December 29, 2013

Hotel is in good shape. rooms are clean and air conditioned.
it is close to attractions and you can just walk from the hotel to downtown.
the only weak point is that they don't offer breakfast service. However there are plenty of restaurants around and you can find something.
It was a nice stay and I will stay there again.

  • Stayed: July 2013, traveled with family
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Thank Ehsan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded January 1, 2014

Thank you Ehsan for your kind review. While we do not offer a continental breakfast at the hotel, the fabulous independent Stone's Throw restaurant is on site, and available for full service meals from 6:30 am onward. They offer an all day breakfast which has many great options, as well as their famous triangle burger, hand made on a Portofino bun. With our downtown location, there are many great options for a variety of cuisines just steps away from the hotel. Happy New Year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

i was extremely pleased with every aspect of your hotel, my room upgrade, the friendly helpful staff, the quiet, comfortable guest room, bed, shower, i used my kitchen which was great. i interacted with all the staff at the reception desk and all of them were friendly and helpful.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded January 1, 2014

We're glad that you enjoyed your stay with us Nancy, thanks for taking the time to fill out this review. The suite described in this review included a seating area with pull out couch and a full kitchen. They are a great option for travelling families and those looking to avoid having to eat at restaurants for every meal. They are $20 more a night than a traditional room, and are extremely spacious and comfortable. Come back again and visit us any time!

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Reviewed December 27, 2013

Wow ! From the very first moment 'Valet Service' at the front door, from a gentleman without his hand out for a tip ! ( a much surer way to Get a tip ! ) opening the car door for us, asking if we would like help with our luggage,etc, smiling warmly and not that dreadful 'fake' smile that stewardesses used to be required to have, to an extremely cheerful and skilled multitasking front desk clerk, to a fine meal with an equally cheerful and very Good attached restaurant server ( there for both dinner and breakfast). Our visit couldn't have been more pleasant. And, this was on Christmas eve. And Christmas day ! If it were up to Me;i would give them each and all a Raise, a Christmas Bonus and a gift certificate to a Best Western of their choice anywhere in the world ! Bravo !

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank DavidLOGAN47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded December 28, 2013

Thank you Mr. Logan! We really appreciate you taking the time to leave this great review. Our staff are always happy to know we made a difference in a guest's stay.

As Mr.Logan stated in this review, we have parking at the hotel for $7 a night in the winter, which comes with a complimentary valet service with in and out privileges 24 hours a day. Our on site restaurant is the Stone's Throw, they open at 6:30 in the morning and serve breakfast all day. (Waffles are a favorite with the staff, but they're slowly being over taken by the ribs and poutine more recently added to the menu.)

Thank you again, and hopefully we'll see you again next Christmas! Happy New Year.

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Reviewed December 22, 2013

This is the second time I stayed at this hotel. the location is perfect for walking downtown and to the inner harbour. The staff was excellent, the hotel and room were very clean, and the bed was extremely comfortable. Highly recommended

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Best Western
Thank dahlia70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded December 23, 2013

Good evening, and thanks for taking a moment to send in this lovely review. We're in a perfect location downtown for both site seers and business travelers as we're in the middle of downtown Victoria. We're close to shops, restaurants, attractions and business centres. Our comfortable rooms are a wonderful landing point for the end of a long work day, or base of operations for a family on the move. We hope you'll think of us again on your next trip to Victoria.

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Reviewed December 19, 2013

A vewry nice convenient hotel in downtown Victoria, British Columbia, Canada. The staff are caring and very friendly. This is an older hotel, which is very well maintained and very comfortable. This is our second stay and will not be the last.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha B, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded December 23, 2013

Thank you for writing this pleasant review. I'm glad you've chosen to return, yes the valet parking option is nice in the downtown core. At only $7 in the winter, and $12 in the summer we have unlimited in and out privileges into our lot, 24 hours a day. We'll see you on your next visit! Happy Holidays!

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