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Best Western Plus Carlton Plaza Hotel
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Reviews (1,218)
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All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daysofa bedfew blockstourist attractionsgovernment street
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746 - 751 of 1,218 reviews
Reviewed July 27, 2013

One of the best hotels!!!
We spent 3 days in this great city.
The hotel located in the center of the city, close to all the important place.
The staff was great and the room was very good.
Next time that I'll be in Victoria, I'll stay in this hotel for sure.

  • Stayed: July 2013, traveled with family
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Thank Eldadon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 28, 2013

We're thrilled to hear you and your family enjoyed your stay so much! Situated in the center of Downtown Victoria, we are only a few minutes walk from all our beautiful city has to offer. Beacon Hill Park with it's petting zoo is only a short walk down the street and a great way to spend the day with the kids.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013 via mobile

The hotel is located in the very centre of Victoria, which makes it a perfect base to explore the city. Due to its central location, everything is at walking distance.

The hotel offers valet parking services at a small charge a day, which is perfect since you normally don't need your car anyway. Otherwise your car will be in front of the hotel within 15 minutes. Staff is very friendly and helpful.

The rooms are perfectly fine. Bed and bathroom are clean and hygienic and the bed is comfortable. We had a room near the Paparazzi nightclub, which is located in the same building. This is a downside, as the music is very loud at night.

However, in conclusion we had a very good experience here.

  • Stayed: July 2013
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Thank UnitFour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 28, 2013

Thank you for this review of your last visit with us. As we are in the heart of downtown Victoria, all major attractions (excluding Butchart Gardens and Butterfly Gardens) are just a short walk from our front doors. Whether you're looking for Boutique Shopping, our fantastic Antique District, or the Oldest Chinatown in North America, our staff will be more than happy to help you on your way.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

Our stay was wonderful. The room (king-size) was small but very clean. We were hardly in the room anyway, based on the great location of the hotel and the complimentary use of bicycles and helmets. The staff went out of their way to ensure our stay was good and we felt very welcome.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 28, 2013

Thank you James; for writing this review of your stay with us. As mentioned we do offer complimentary bicycle rentals for 2 hours at a time here at the Best Western PLUS Carlton Plaza. We have 4 bikes available to use during daylight hours. If you are wanting to use a bike at a certain time it is suggested to speak with the Front Desk as early as possible as the are loaned out on a first come first serve bases.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

We stayed at this motel while on a group tour. The rooms were small but clean and functional. Two elevators - slow and small. We arrived on a motor coach and had to exit into a line of traffic as the one way in front of the motel goes the wrong way. There are a lot of closer motels but the Harbor is within walking distance. Our group was given a complimentary buffet breakfast that was very average. It is an ok place to stay but I am sure there would be better options.

  • Stayed: July 2013, traveled with friends
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Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 28, 2013

Thank you Ron; for this review of your stay at our hotel. As mentioned our hotel is located in the heart of downtown Victoria, only a 10 minute leisurely walk to the Inner Harbor. While walking to the harbor walk down Johnson St. and through our Boutique District to Wharf St. and along the waterfront or turn down Government St. to visit all the tourist shops Victoria B.C. has to offer.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

From the ease of parking outside with car valet service to the comfy beds, this was a good place to stay. Easy walk to all Victoria has to offer. Their restaurant had good service and tasty offerings for breakfast. Front desk people were very helpful. We got a special for a 3 night stay which worked out quite reasonable for 3 people sharing. The room had two double beds and a bed setee as well as a kitchen and lounge furniture and its own bathroom.

  • Stayed: July 2013, traveled with family
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Thank Dorothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this reviewResponded July 28, 2013

I'd like to thank Dorothy for her wonderful review of her stay at our hotel. Our hotel does offer discounted rates for guests looking to stay more than 1 night, the longer the stay, the better the discount you will be eligible for. While we do not provide a continental breakfast, we have the Stone's Throw Restaurant in our lobby available for breakfast daily at 6:30am. The room mentioned is one of our Studio Suites with 2 Double beds available for only $20 more a night tahn our Traditional Rooms.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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