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“Family vacation”

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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 49 Hotels in Victoria
Certificate of Excellence
Haifa
2 reviews
“Family vacation”
Reviewed July 27, 2013

One of the best hotels!!!
We spent 3 days in this great city.
The hotel located in the center of the city, close to all the important place.
The staff was great and the room was very good.
Next time that I'll be in Victoria, I'll stay in this hotel for sure.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Eldadon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
We're thrilled to hear you and your family enjoyed your stay so much! Situated in the center of Downtown Victoria, we are only a few minutes walk from all our beautiful city has to offer. Beacon Hill Park with it's petting zoo is only a short walk down the street and a great way to spend the day with the kids.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
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1,071 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 26, 2013 via mobile

The hotel is located in the very centre of Victoria, which makes it a perfect base to explore the city. Due to its central location, everything is at walking distance.

The hotel offers valet parking services at a small charge a day, which is perfect since you normally don't need your car anyway. Otherwise your car will be in front of the hotel within 15 minutes. Staff is very friendly and helpful.

The rooms are perfectly fine. Bed and bathroom are clean and hygienic and the bed is comfortable. We had a room near the Paparazzi nightclub, which is located in the same building. This is a downside, as the music is very loud at night.

However, in conclusion we had a very good experience here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UnitFour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
Thank you for this review of your last visit with us. As we are in the heart of downtown Victoria, all major attractions (excluding Butchart Gardens and Butterfly Gardens) are just a short walk from our front doors. Whether you're looking for Boutique Shopping, our fantastic Antique District, or the Oldest Chinatown in North America, our staff will be more than happy to help you on your way.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
Reviewed July 25, 2013

Our stay was wonderful. The room (king-size) was small but very clean. We were hardly in the room anyway, based on the great location of the hotel and the complimentary use of bicycles and helmets. The staff went out of their way to ensure our stay was good and we felt very welcome.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
Thank you James; for writing this review of your stay with us. As mentioned we do offer complimentary bicycle rentals for 2 hours at a time here at the Best Western PLUS Carlton Plaza. We have 4 bikes available to use during daylight hours. If you are wanting to use a bike at a certain time it is suggested to speak with the Front Desk as early as possible as the are loaned out on a first come first serve bases.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipton, Iowa
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 24, 2013

We stayed at this motel while on a group tour. The rooms were small but clean and functional. Two elevators - slow and small. We arrived on a motor coach and had to exit into a line of traffic as the one way in front of the motel goes the wrong way. There are a lot of closer motels but the Harbor is within walking distance. Our group was given a complimentary buffet breakfast that was very average. It is an ok place to stay but I am sure there would be better options.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
Thank you Ron; for this review of your stay at our hotel. As mentioned our hotel is located in the heart of downtown Victoria, only a 10 minute leisurely walk to the Inner Harbor. While walking to the harbor walk down Johnson St. and through our Boutique District to Wharf St. and along the waterfront or turn down Government St. to visit all the tourist shops Victoria B.C. has to offer.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2013

From the ease of parking outside with car valet service to the comfy beds, this was a good place to stay. Easy walk to all Victoria has to offer. Their restaurant had good service and tasty offerings for breakfast. Front desk people were very helpful. We got a special for a 3 night stay which worked out quite reasonable for 3 people sharing. The room had two double beds and a bed setee as well as a kitchen and lounge furniture and its own bathroom.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
I'd like to thank Dorothy for her wonderful review of her stay at our hotel. Our hotel does offer discounted rates for guests looking to stay more than 1 night, the longer the stay, the better the discount you will be eligible for. While we do not provide a continental breakfast, we have the Stone's Throw Restaurant in our lobby available for breakfast daily at 6:30am. The room mentioned is one of our Studio Suites with 2 Double beds available for only $20 more a night tahn our Traditional Rooms.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Salmon, Washington
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 22, 2013

We were in Victoria for a girls birthday weekend away. I had this Best Western confused with the other one here in Victoria. So I was a little disappointed. I had expected a cute lil pool area along with the yummy breakfast in the morning with coffee by the pool. Sounds great huh? So instead we checked in a little early and was told that our room wouldn't be ready until 3pm. We then checked our luggage and ventured out for lunch. Had a great lunch at the Local Kitchen. We went back to the hotel and hung out and slept in the lobby until 3pm SHARP.!! Seriously our room wasn't ready until 3pm.... Our room was nice, big and clean, we had a nice suite that had a gorgeous view of roof tops... We were bummed that there wasn't a bar, pool and free breakfast but we made the best of it.

Room Tip: Do not check in early because your room will not be ready until 3pm...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kgv938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
Thank you for this review of your most recent stay with us at the Best Western PLUS Carlton Plaza. Our guaranteed check in time here at the hotel is 3pm every day. Whenever we have guests come to check in early our staff try their absolute hardest to get the guests checked into the hotel right away. There are the occasions that this is simply impossible to do, usually based on the amount of rooms we have had check out that morning. Being in the heart of downtown Victoria we do not have the most picturesque views, however what we lack in views we make up in our location and attentive staff.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2013

I had a conference at the Convention Centre and thought it would be a treat to stay at the Empress with the kids. Upon check-in, we found ourselves on the hot, west side of the building in a TINY room with no air conditioning over the loading dock. One sleepless night listening to the delivery trucks (since we couldn't bear to shut the window) sent us searching for a new hotel. Many were booked solid due to the conference, but we found a room at 1/2 our previous price at the Best Western Carlton. We figured we had nothing to lose, but we were surprised at how much we GAINED. We had a HUGE room with a kitchen, air conditioning and a very helpful, friendly staff. (I won't go into the Empress' staff!) It was a short walk to the waterfront and convention center, and while the surrounding area wasn't as garden-like the room more than made up for that. THANKS Best Western! You saved our trip.

Room Tip: Get the "suite" rooms - they're not much more, but VERY spacious
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, July 28, 2013
Thank you Julie; for this wonderful review of your stay at our hotel. Our Front Desk and Bell staff love the opportunity to assist our guests in any way possible to make their stays enjoyable. The room mentioned is one of our Studio Suites, available for only $20 more than our Traditional rooms. We're glad your family enjoyed your time with us and we hope to see you again.

Ryan J
Front Office Manager
Best Western PLUS Carlton Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Carlton Plaza Hotel

Property: Best Western Plus Carlton Plaza Hotel
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western

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