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“Great service for cycling customers”

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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 49 Hotels in Victoria
Certificate of Excellence
vancouver
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great service for cycling customers”
Reviewed June 9, 2013

We rode our bikes from the Victoria ferry at Swartz Bay to downtown Victoria, and it was a great cycle. I had booked the room ahead of time and the room was ready when we arrived. As the location is right in the downtown, with easy walking to all we wanted to see, we put the bikes away for the evening. The desk staff checked in our bikes and advised us that any time we wanted them, to give the desk a quick call and they would have them ready. We didn't need the bikes until the next day, but when we were ready to check out we called the desk and the bikes were waiting in the lobby. So nice not to have to take our bikes into some dark corner in an underground parking area and lock them up.

The hotel location was great for restaurants and easy walking to the inner harbour. As it was raining while we were there, umbrellas available in the lobby were very useful.

We will use this hotel again.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank barb90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 11, 2013
Thank you Barb for your wonderful review of our hotel. As mentioned we are a bicycle friendly hotel. Our front desk and bell staff are more than happy to store your bike in a safe, locked location in our hotel. We are also ready and willing to assist you in finding adequate trails and paths to ride while visiting our beautiful city. Should the weather not allow an enjoyable ride while staying with us we do have complimentary umbrellas available for all our guests in the lobby.
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1,105 reviews from our community

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Traveler tips help you choose the right room.   Room tips (161)
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VICT
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 9, 2013

Highly recommend this hotel to all. It is conveniently located in downtown Victoria, you can walk to pretty much anything. Nice rooms, & a good restaurant attached to hotel. We were there with alot of family & everyone liked it.

Room Tip: All our rooms were good, noone had any complaints! Nice & spacious!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Navah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 11, 2013
Thank you for your kind words on our hotel. The restaurant mentioned is the Stone’s Throw Restaurant located in our hotel lobby. They are privately owned however do provide room service for our guests and open every morning for breakfast at 6:30 am.
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Canada
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013

I stayed here for 4 days at the beginning of June for business/holiday combination. The best two things about the hotel were its location and its service. All but one staff member was helpful, friendly, and professional. It is perfectly situated for downtown accessibility, which is where so many good restaurants and shopping are located. It's close to the harbor, and morning walks were beautiful. The room was also very clean, and the linens were well-stocked.
There were a number of things that dampened the experience. Every night we had to endure the music of the adjacent nightclub. The so-called double room was far too small for two beds. There were only two of us, but we were unable to spend anytime in the room because it was so small. We had to sit on the bed to access the closet, and there was not enough room between the bed and the desk chair for a person to walk through if another was sitting at the desk. The window's view to a brick one did not help lessen the claustrophobic feeling. One of the two elevators was often out of service, and on at least one occasion, staff asked us to wait for the next elevator so they could transport hotel supplies.
I would only stay here again on a discount price. I would either pay more for a nicer hotel in a similar location, or pay less for the same kind of quality but a bit further from the center. I am not overly picky when it comes to hotels, but, while I have no major complaints, this one definitely disappointed me.

  • Stayed June 2013, traveled on business
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Helpful?
Thank VagabondCND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 11, 2013
Thank you to the author for taking the time to write this review. I would like to apologize on behalf of everyone here at the Best Western Carlton Plaza for not meeting or exceeding your expectations. The room this guest stayed in was one of our standard rooms with 2 double beds. While a few of these rooms are on the smaller side we have many that fit 2 people quite comfortably. For a small $20 fee we also have suites with 2 double beds available which include a full kitchen and a seating area for watching television with a pull out couch. These rooms are much bigger than our standard rooms and are quite comfy for as many as 6 people.
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Winnipeg, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 1, 2013

I stayed at this hotel for the first time for 4 nights in May. The location is absolutely great, within walking distance to anywhere downtown. The room was very clean, the bed especially comfortable. I liked the convenience of the soap, shampoo and conditioner dispensers in the shower. It is necessary to place your room card in the elevator slot before the doors is activated , which gave me an extra feeling of security. The staff was very friendly and efficient on both check in and check out. I look forward to staying here on my next visit to Victoria.

  • Stayed May 2013, traveled solo
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Helpful?
1 Thank dahlia70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 11, 2013
Thank you for your review. We are really happy that you enjoyed your stay with us and look forward to see you again. As the author mentioned, one of our standard security features at the hotel is that only guests with keys may access our guest floors. All visitors must either be let into the elevator by the front desk or brought upstairs by the guest they are visiting.
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Port Coquitlam, Canada
Level 6 Contributor
167 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed May 30, 2013

Stayed here for the weekend as part of a sports club group. The location is excellent, right in the heart of downtown Victoria. There are many cafes, eateries, eclectic stores and even a mainstream mall within a block or two. Despite the location, it was remarkably quiet although the adjacent Paparazzi nightclub could be heard faintly into the wee hours of Sunday morning. However, it was not objectionable...or perhaps I simply slept through it. The rooms are large (I got to see several due to the group booking) and all were clean, roomy and seemed to have their own kitchen setup which is ideal for families. Parking is valet only ($12 per night) but was efficient and our car was delivered on time as requested and ready for us to use. The staff was friendly and helpful. I did not try the associated Stone's Throw Restaurant (http://www.stonesthrowvictoria.com/) due to time but there is a 24-hour Burger King and 711 across the road. Would certainly stay here again.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
1 Thank cna001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 11, 2013
Thank you for your review. We are glad you enjoyed your stay with us and look forward to seeing you again. As the writer mentioned, we are centrally located, with Chinatown, the Inner Harbour, and many of Victoria’s must-see attractions within walking distance from the hotel. Our staff are always happy to give recommendations and directions to make your stay in Victoria as enjoyable as possible.
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Vancouver, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2013

Friendly staff at check in, average when checked out, just all about business. A smile and a little charm goes a long way... . Room was clean, albeit old fashioned in style. I enjoyed a very large suite, which was great.
The only true downside to the Carlton Plaza is the exercise room. That is one sad place. I hope to find a little bit more and, more importantly, upgraded equipment.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank madsenmadsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, May 31, 2013
Thank you Mr. Madsen for this informative review of our hotel. I am very happy you enjoyed the room you were assigned and the staff at check in.

Also, we have just installed a brand new elliptical and treadmill, and will continue to invest in our fitness centre to ensure it meets the needs of all our guests.
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Vancouver Island, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2013

Stayed at this hotel with kids. You can get a kitchenette if you want to make some simple meals rather than eat out all the time. Rooms are clean and comfortable. The staff is very helpful and pleasant. We walked to the museum and the Imax easily from this location in less than 15 minutes. Good price for this pleasant Victoria hotel in May.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Crcurler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 1, 2013
Thank you for your kind review. Our staff have a genuine love of this city, and enjoy showing it off to visitors. Whether you are travelling with children or alone, we love pointing our guests in the right direction for the vacation they are looking forward to. Fine dining, family attractions and outdoor beauty are all walking distance from our downtown central location.
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Additional Information about Best Western Plus Carlton Plaza Hotel

Property: Best Western Plus Carlton Plaza Hotel
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western

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