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“Friendly and helpful Victoria hotel staff”

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Best Western Plus Carlton Plaza Hotel
Ranked #18 of 49 Hotels in Victoria
Certificate of Excellence
Vancouver Island, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Friendly and helpful Victoria hotel staff”
Reviewed May 22, 2013

Stayed at this hotel with kids. You can get a kitchenette if you want to make some simple meals rather than eat out all the time. Rooms are clean and comfortable. The staff is very helpful and pleasant. We walked to the museum and the Imax easily from this location in less than 15 minutes. Good price for this pleasant Victoria hotel in May.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Crcurler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 1, 2013
Thank you for your kind review. Our staff have a genuine love of this city, and enjoy showing it off to visitors. Whether you are travelling with children or alone, we love pointing our guests in the right direction for the vacation they are looking forward to. Fine dining, family attractions and outdoor beauty are all walking distance from our downtown central location.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
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Porrt Alberni
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2013

Staff were friendly and helpful. Hotel is situated in central location and easy to find. Lots of interesting shopping and good variety of eating places within walking distance. Breakfast in the hotel is a good way to start out your day. Rooms clean and well appointed - ours had a full kitchen. No parkiing issues as hotel has a valet service for a nominal fee. We would recommend this hotel.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jiskje R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 1, 2013
We thank the author for this informative review! As stated, we are situated in downtown Victoria, walking distance to most sites and attractions in the core. Our parking charge is $12 per night, and our complementary valet service runs 24 hours, with no restrictions on accessing your vehicle. Most of our sightseeing guests choose to leave the car in parking for the duration of their stay, as Victoria is a beautiful city to wander, and the location is quite central. We look forward to having your family stay with us again.
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Medford, Oregon
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 19, 2013

Upgraded rooms due to several marching bands being here and not wanting to hear drummers practicing their beats up and down the hall :) Had a nice suite on the 7th floor with a private deck outside where we could eat and sunbathe. Kitchenette was fully equipped with utensils, cutlery and dishes. Shower had dispenser for soap, shampoo and conditioner. Ample towels and two bathrobes for room use (could purchase if desired). This hotel actually had enough electrical outlets for our electronics--a rare commodity. In-room safe in the closet, and two folding racks for suitcases. Two-person sofa. Plenty of lamps. Nicely-sized LCD TV. Exercise room with basic suite of machines, TV, remotes, water, towels and washcloths.

Not so great features: a large post smack dead center in the middle of the room. Weighed against marching bands doing their thing for Victoria Day, we decided we could live with the post. The doorstop to keep the main door from hitting the mirrored closet doors was placed in such a way that we kept hitting it with our feet every time we used the closet (ouch). After a while we learned to put shoes on when we got things out of the closet. No washer or dryer facilities.

Would we stay again? In a minute. Staff were wonderful, knowledgeable and kind. A class act.

Room Tip: Wonderful "penthouse" floor--I think 6th and 7th floors only have 4 suites each.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank elizabeth k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, June 1, 2013
Thank you for your review of our hotel. We are glad you enjoyed the amenities in the room. Our staff works hard to provide a restful and comfortable environment. The suite described in this review is a great option for any family coming to stay in downtown Victoria. Having a kitchen is a wonderful convenience. As with most older buildings, there are some architectural features (such as a post in the room of this particular suite,) that we are unable to change. Although we do not have laundry rooms on every floor, we do have laundry facilities on site for the use of our guests, located on the ground floor through the lobby and we hope that this reviewer will be able to take advantage of them on their next visit to Victoria!
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Portland, Oregon
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 8, 2013

very clean and quiet, very easy to find, close to bus mall. shower has great grab bars for oldsters. Bed not particularly good, staff very friendly, but I had to wait quite a while for the elevator while the maids were moving cleaning carts without consideration of guests.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank nobodynos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, May 11, 2013
Thank you for writing a review on your stay with us here at the BW Carlton Plaza. Our Front Desk Staff pride themselves on trying to make each guests stay as comfortable as possible. I would like to apologize on behalf of our housekeeping department for causing you to wait so long for the elevator. We do have 2 elevators in the hotel as well as 2 staircases should a guest rather use them.
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Hamilton, New Zealand
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 2, 2013 via mobile

A great place to stay with the family. Really central great suite large room for the five of us. And great value for money. Would really recommend it.

Gym needs an update though.

Great supermarket 2 blocks away

Great having a wee kitchen

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macsmith_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan J, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, May 11, 2013
I’d like to thank the author of this review for the kind words regarding our hotel. The room being described is our Family Suite with 2 queen sized beds and a pullout couch. All of our suites have a full kitchen and seating area for guests to relax in.
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Port Alberni, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 30, 2013

Tried to book this hotel on line through the Best Western site, but after a difficult and very frustrating time, phoned the hotel and talked to a very pleasant and accommodating manager who gave me the online price for my three rooms. our arrivalwas Friday, leaving Sunday. The staff were very helpful, and the manager, Ryan, gave us some real milk for our afternon tea (just hate that Carnation in anything). Being a Friday night the street outside was quite rowdy for a while (but not much the hotel could do about that). The room was very well appointed, clean and everything worked. The valet parking worked seamlessly (just say the time you need your car, and it would be there). Breakfast in the restaurant was good, a varied menu, and only two small things, the meal was a little slow in coming (longer than 2 coffees) and my hash's were not mixed properly so i had a spicy hot patch, then a bland patch. That's all. the price was reasonable, and the service was good. Given the interchangeability of hotels nowadays, if you do not use all the amenities of a 5 star hotel but want a good, clean well-run hotel this is your choice, and the well above average attention to service by Ryan and his staff are what made it for us. we will definitely use this hotel for our future visits to Victoria. It is central to all the main shopping areas, and easy to get to and from. sincerely, Peter and Carol.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Carol802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review, May 2, 2013
Thank you for writing such an informative review. Our hotel is very fortunate to have such wonderful front desk agents, valets, and a great Front Office Manager in Ryan.

I am happy that a frustrating booking at first became a good experience in the end. Please note, we will match any legitimate price that is found online. Just call the front desk at anytime: 250-388-5513.

Thank you again Peter and Carol, we hope to see you on a return visit.
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Additional Information about Best Western Plus Carlton Plaza Hotel

Property: Best Western Plus Carlton Plaza Hotel
Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western

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