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“A great place to stay right in the heart of downtown”

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BEST WESTERN PLUS Carlton Plaza Hotel
Ranked #18 of 52 Hotels in Victoria
Certificate of Excellence
Courtenay, Canada
1 review
“A great place to stay right in the heart of downtown”
5 of 5 bubbles Reviewed October 25, 2011

I visit Victoria frequently and have stayed at many hotels in the downtown core. The Best Western has become my go to hotel because of their great service and affordable rates. Their included valet service is ideal for their downtown location as parking is difficult to find, but you can walk to almost anything you need. I would definately recomend staying at the Best Western

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, November 10, 2011
Thank you very much to the writer for their kind comments about the service, valet parking, and location. We are all looking forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
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English first
Port Alberni, Canada
2 reviews
5 of 5 bubbles Reviewed October 14, 2011

Excellent location, very friendly, helpful staff. We stayed 2 nights in a large,suite type room with a small kitchenette. Would be great for a family (2 queen beds). Rooms were clean and well appointed.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden Prairie, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 11, 2011

The checkin process was smooth as silk, the staff was friendly and knowledgeable. The hotel is ideally located to fully enjoy Victoria. The room #520 was a great room, a nice suite reasonably priced.

Room Tip: Room #'s 520 & 620 are sutes , they were corner rooms, large and sunny.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, November 10, 2011
Thank you very much for your kind comments about our staff, the room and the price. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 11, 2011

This hotel is perfectly situated to enjoy the ample shopping on surrounding streets, and close enough to the waterfront to see the sights there. It is an average hotel - nothing spectacular, but nothing wrong with it either. Enjoyed the lap desk for my in-bed laptop use. Would stay again, based on location alone.
PS: Shuttle to airport - $21, Taxi to airport $50.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dozenbushes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, November 10, 2011
Thank you to the writer for the kind review. I am very glad to hear you enjoyed the lap desks. A short while ago we added lap desks to many of our guest rooms. The lap desks are essentially a light weight comfortable and portable desk for the bed, they work very well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed October 8, 2011

Even if I hesitate to use the word "excellent" to describe our stay here, this hotel is a pleasant choice for stays in Victoria.

One of the best features is undoubtedly its central location; the sights of central Victoria are all within walking distance, which is ideal if you don't have a lot of time there. We were also very pleased to find that parking is free in the lot just down the road when you stay. The free valet service was also a welcome addition.

The room was a standard chain hotel room with all of the fittings you might expect. Comfortable and clean.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 10, 2011
Thank you very much to the writer for the wonderful comments about our hotel. I am glad to hear you enjoyed our complimentary downtown valet parking, and our central location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
2 reviews
4 of 5 bubbles Reviewed October 6, 2011

This is the second time we've had a group of cyclists stay at this hotel in 6 months. Once again we were not disappointed. The staff were all friendly and efficient. They went out of there way to help us with whatever we needed. The rooms are clean with big comfy beds. Perfect after a long day of cycling. They are close to trails, restaurants and the downtown tourist sites. On top of that we had the comfort in knowing our bikes were right there in our rooms with us.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1avidcyclist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delta, Canada
1 review
4 of 5 bubbles Reviewed October 5, 2011

We stayed the night after riding from the Swartz Bay ferry terminal down to Victoria. The hotel and the staff were great. Front desk staff were particularly helpful in trying to assist in finding a dining location for 15 people at the last minute.

Also great that we were able to keep our bikes in the room.

Despite the fact that the hotel was full, we heard no noise - and there were numerous university sports groups staying at the hotel.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fqtvguy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWatson27, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review, October 10, 2011
Thank you very much for those wonderful comments about our front desk staff. Our staff takes a lot of pride in providing superior customer, and I know they are pleased to read this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Property: BEST WESTERN PLUS Carlton Plaza Hotel
Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western

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