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All reviewsgreat locationsmall kitchenwithin walking distancebest westernsunderground parkingbreakfast roomthe penthouseoutdoor poolcomplimentary breakfaststay there againfront desk staffdowntown victoriaport angeleshot tubcoho ferryempress hotelquiet street
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Reviewed August 9, 2018

Two nights here, on our first visit to Victoria BC. Happy all around! We decided not to rent a car on any leg of our trip (including Seattle) and while we put in a lot of miles on our feet, that's OK! It worked off the food and cocktails! Haha - we ate and drank our way through the PNW. First experience here was with Rachel when we arrived straight off the ferry from Seattle - very close walk to the Clipper pier! She was super-friendly and helpful, and stored our bags for us as we decided to walk around and sightsee until our room was ready. She was also a friendly face very welcome after the LONNNGGGG exit from the ferry. Also super-helpful was Nikita - she, during the course of our two-night stay at this hotel, was ready, knowledgeable and great about assisting with suggestions for things to do, places to eat, and transportation. I would stay here again in a heartbeat. Convenient location for sure. While it's true there is no AC, they are kind enough to provide several fans in the room, to circulate the air. We slept with the patio door open (very little noise) and the fans going, and while usually would prefer it cooler, slept just fine. Left with positive thoughts of the place.

Stayed: August 2018, traveled as a couple
1  Thank Adria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded August 11, 2018

Dear Adria P,

Thank you for the glowing review and for sharing how pleased you were with our Inner Harbour location and service of our team.
I remember our quick chat when you and your husband arrived and you certainly put a smile on my face too! I am happy to hear that you were also treated so well by Nikita who is an awesome member of our front office team. I have shared your kind compliments with her as she takes extreme pride in delivering superior service.

Thank you again for taking the time to share your review and for recommending us to other travelers.
We hope to have an opportunity to welcome you back to Victoria in the future.

Sincerely,

Rachel Dickinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2018

Overall decent experience but we will not stay here again. NO AC, which should be highlighted somewhere for those with medical conditions. Street noise was too much to keep patio door open. Room was clean and well appointed but darkly decorates and all the lighting was blaring so there was no middle ground. Most of the hotel staff not friendly/helpful, Lee was the exception. We arrived at 9am and were told we would receive a call when our room was ready but did not. We asked a question and were told they would have the answer for us and never did. We booked transportation through the front desk to the airport and they booked it a day early so we almost had an issue. Luckily, the tranport shuttle we flagged down had room and was willing to adjust our reservation. Not the pleasant anniversary experience we were hoping for as a couple getting away for the first time in 8 years!

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Kirsten K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded August 10, 2018

Dear Kirsten K,

Thank you for taking the time to share your feedback following your recent stay. I am disappointed by the review of your experience, and offer my sincere apologies for not meeting your expectations.

Indeed, there are hotels in Victoria that do not have air conditioning as we are fortunate to enjoy a temperate climate year round. With our close proximity to the ocean and each guest room having a guaranteed balcony with sliding doors, the ocean breezes generally take care of cooling things down quite comfortably. I am sorry this was not your experience.

We take pride in the ongoing upgrades completed at the hotel on an ongoing basis. Our guest rooms were recently updated with a new linen package, furniture, drapery, wallpaper, lighting and carpets, as well the bathrooms and kitchenettes have been updated over the last few years. I am sorry that these design updates were not pleasing to you.

Our entire hotel team works extremely hard to ensure we exceed our guest’s expectations, and your comments are certainly not a typical reflection of the feedback we receive. Based on your review it shows there are areas in which we could certainly improve, and it is my intention that our Front Office team will learn from these details.

Again, I am sorry you did not enjoy your stay with us. We truly regret we did not meet your expectations.

Sincerely,

Rachel Dickinson
General Manager

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Reviewed August 8, 2018 via mobile

Short walk to inner harbor. One hour free parking on the street in front of the hotel. Secured underground parking with key card access. We got an upgrade to the harbor side room. It is on the 3rd floor so cannot see much of the harbor due to trees in front of the room. Room size is relatively small but has everything you will need. A small kitchen with refrigerator, stove and oven attached to the room. Breakfast is ample with hot food. Overall, it is a pleasant stay

Stayed: August 2018, traveled with family
1  Thank waikiki_sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded August 11, 2018

Dear waikiki_sunset,

Thank you so much for staying with us and for taking the time to post a review. We appreciate all the kind words regarding the quality of your stay and the convenience of all the amenities offered.

Thank you so much for your recommendation to others.

Sincerely,

Rachel Dickinson
General Manager

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Reviewed August 7, 2018 via mobile

We recently stated at this hotel as a family of 3. The first night we stayed in a 2 Queen room and we had plenty of space. The beds and pillows were comfy and the amenities were great. The following night we switched to a 1 bedroom premium suite. There was tons of space in this unit. Unfortunately we were only in the second floor so there wasn't a view but the patio had lots of outdoor furniture for a nice relaxing location at the end of the day. We were able to walk to the harbour from the hotel which includes the BC Royal Mueseum, Parliment Building, Whale Tour, etc. Parking was $12 and underground which was nice. We have a truck with 32 inch tires and were able to park in there no problem. This was nice to save on time as parking downtown is at a premium and there is no all day parking options right in the core of it all. The staff were very knowledgeable and provided some great suggestions for places to eat. The breakfast had hot and cold items included which was really nice. We will be back again but will be requesting a room with a view of the harbour next time!!

Stayed: August 2018, traveled with family
1  Thank Amber H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded August 11, 2018

Dear Amber H,

Thank you for taking the time to share your lovely compliments which detail your recent visit with us.

We are pleased to hear that you enjoyed your stay and found our Inner Harbour location to be superb, and that our included full hot breakfast buffet and access to our underground gated parking for a nominal fee is great value.

The front desk team are certainly amazing ambassadors to our city and very well versed in all the sights, attractions and have great restaurant suggestions.

Thank you again for taking the time to share your review and we look forward to seeing you when you are next in Victoria.

Sincerely,

Rachel Dickinson
General Manager

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Reviewed August 3, 2018

We recently had the opportunity to make a quick visit to Victoria. We had stayed at the Best Western previously, and decided to do so again. From the time of check in to our check out, this hotel is definitely First Cass. All of the staff that we met at the front desk, food services, and housekeeping were outgoing, efficient, and cheery personalities. They are very caring, and make an effort to make sure that you are comfortable. Our extremely spacious room complete with a kitchenette and balcony was a dream. It was spotless, quiet,and comfortable. There were so many added amenities, we couldn't think of anything more that was needed. We were totally impressed by the full service breakfast the next morning. It satisfies all appetites. We wish that we could have stayed for a week, and next time we will make sure that our visit is longer. We ABSOLUTELY would recommend this hotel at any time.

Room Tip: Rooms with two queen beds are very spacious
  • Stayed: August 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank CanadaQuackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this reviewResponded August 7, 2018

Dear CanadaQuackers,

I truly appreciate you taking the time to share your comments with us following your recent visit to Victoria. We are delighted to hear that you enjoyed your stay at our Inner Harbour hotel, and it pleases me to hear that you were treated so well by our hotel team. Your rave review was a treat to read, and I am pleased that we exceeded your expectations.

We hope to have another opportunity to welcome you back again and thank you also for so highly recommending us to others.

Sincerely,

Rachel Dickinson
General Manager

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